Jennifer Pelland

Jennifer Pelland Email and Phone Number

Senior Project Manager at Acclaro @ Acclaro
Jennifer Pelland's Location
Greater Boston, United States, United States
Jennifer Pelland's Contact Details

Jennifer Pelland personal email

n/a

Jennifer Pelland phone numbers

About Jennifer Pelland

Project manager with nearly 20 years of experience in the localization industry, both on the client and vendor sides. Collaborative problem-solver, creative thinker, and trusted mentor. Constantly seeking ways to be more effective and efficient. Please do not message me with franchise opportunities.

Jennifer Pelland's Current Company Details
Acclaro

Acclaro

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Senior Project Manager at Acclaro
Jennifer Pelland Work Experience Details
  • Acclaro
    Senior Project Manager (Customer Success And Pmo)
    Acclaro Aug 2021 - Present
    Boston, Massachusetts, Us
    I was brought on as a dedicated project manager for a luxury e-commerce brand. The bulk of the onboarding work consisted of post-editing machine translated text so we could train a custom machine translation engine for their challenging content. We then transitioned to human UI and marketing translation, alongside raw MT for the back catalog. For my other clients I manage translations for UI/UX strings, software and its documentation, websites, brochures, and SRTs. I also am in charge of the sample translation program and assist in pre-sales quoting.In my PMO work I help manage company initiatives that range from testing new technology, to creating internal documentation, to being a point of contact for TMS training, to maintaining parts of the company intranet, and helping run our internal MT/AI education program.In 2024, I also added WordsOnline migration for legacy Acclaro clients to my plate.Work performed in XTM, Transifex, Lokalise, Phrase, and MemoQ.
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  • Lionbridge
    Senior Project Manager
    Lionbridge Feb 2017 - Aug 2021
    Waltham, Massachusetts, Us
    I managed an ever-changing roster of clients. This could mean onboarding a challenging new client, or taking over and repairing a damaged relationship with an existing client. Some clients remained with me long-term, and others got moved to more junior project managers once they were stabilized. I regularly onboarded new clients in Lionbridge proprietary systems, or, if requested, in a third-party system like Smartling or Memsource. And I was the go-to contact within the company for educating coworkers on how to use these third-party systems. I helped maintain client relationships by stepping in to have difficult conversations with them as needed, and then stepping back to let the junior members of the team move forward with that obstacle removed. I ran high-priority, fast-tracked test translations for potential new clients, and trained and mentored other project managers on the test translations team. In my day-to-day, I worked directly with clients to provide solutions for their translation, DTP, software, and multimedia needs; troubleshooting their translation, deadline, and technology issues; and delivering all requested reporting, from weekly status reports to QBR/ABR presentations. I managed cross-country and multinational teams of project managers, project coordinators, and technical specialists. I regularly reviewed translator pools to ensure that we balanced quality and spend while maintaining proper capacity. And I tracked finances on all projects to keep them profitable and to forecast future revenue based on client history and forecasts.Work performed in: Translation Workspace, Smartling, Memsource.
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  • Sdl Plc
    Project Manager
    Sdl Plc Apr 2016 - Feb 2017
    Maidenhead, Berkshire, Gb
    I was part of a team that worked with one single client as the dedicated project manager for all projects coming out of that company's Waltham, MA office. I managed multiple translation projects at a time, from quoting through to final delivery. This involved negotiating turn times with internal teams (translations, engineering, desktop publishing), and helping them manage competing deadlines by client priority. I also worked with the client's internal reviewers and stakeholders to generate project milestones that got us to their requested delivery dates. As they came up, I logged defects in our deliveries, and worked with internal teams to come up with processes to keep them from happening again in the future. I was also responsible for maintaining accurate financial records for the projects and forecasting future revenue based on client project history, and creating client-requested weekly, monthly, quarterly, and annual reports on project status and metrics.
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  • Sai Global (Formerly Integrity Interactive)
    Senior Translations Project Manager
    Sai Global (Formerly Integrity Interactive) Sep 2004 - Apr 2016
    Sydney, Nsw, Au
    I managed translated projects in over sixty languages, retaining ownership of each project from planning and budgeting; to translation and review; all the way through to the of the building, QA, and final delivery stages. When a client had a question or a concern about a deliverable, I mediated between them and the developers and/or translators. I was also the liaison between my department and the technology group, working on everything from new language support, to ensuring that new products worked in all of our supported languages. The majority of the projects were web-delivered, with occasional PDF or CD/DVD deliverables.
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  • Addison-Wesley (Now Pearson Education)
    Media Project Manager
    Addison-Wesley (Now Pearson Education) Dec 1997 - Apr 2004
    Us
    I constructed and maintained web sites to accompany our textbooks; supervised creation of software from initial design through final QA; managed freelance content providers; created online courses using CourseCompass, Blackboard, and WebCT; wrote, edited, and accuracy-checked ancillary material to accompany media products, and performed technical edits of Information Systems manuscripts.
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  • Laspau
    Staff Assistant
    Laspau Mar 1991 - Dec 1997
    Cambridge, Ma, Us
    I designed and maintained the very first web page for the company, copyedited and proofread the annual report and the quarterly newsletter, and performed administrative duties.
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Jennifer Pelland Skills

Project Management Proofreading Publishing Copy Editing Training Editing Management Writing Publications Creative Writing Translation Social Media Content Management Foreign Languages Html Copywriting Literature Blogging Design Project Planning Quality Assurance Language Services

Jennifer Pelland Education Details

  • Wellesley College
    Wellesley College
    Geology (Minor)

Frequently Asked Questions about Jennifer Pelland

What company does Jennifer Pelland work for?

Jennifer Pelland works for Acclaro

What is Jennifer Pelland's role at the current company?

Jennifer Pelland's current role is Senior Project Manager at Acclaro.

What is Jennifer Pelland's email address?

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What is Jennifer Pelland's direct phone number?

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What schools did Jennifer Pelland attend?

Jennifer Pelland attended Wellesley College.

What skills is Jennifer Pelland known for?

Jennifer Pelland has skills like Project Management, Proofreading, Publishing, Copy Editing, Training, Editing, Management, Writing, Publications, Creative Writing, Translation, Social Media.

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