Jennifer Pelland Email & Phone Number

Boston, Massachusetts, Us

I was brought on as a dedicated project manager for a luxury e-commerce brand. The bulk of the onboarding work consisted of post-editing machine translated text so we could train a custom machine translation engine for their challenging content. We then transitioned to human UI and marketing translation, alongside raw MT for the back catalog. For my other clients I manage translations for UI/UX strings, software and its documentation, websites, brochures, and SRTs. I also am in charge of the sample translation program and assist in pre-sales quoting.In my PMO work I help manage company initiatives that range from testing new technology, to creating internal documentation, to being a point of contact for TMS training, to maintaining parts of the company intranet, and helping run our internal MT/AI education program.In 2024, I also added WordsOnline migration for legacy Acclaro clients to my plate.Work performed in XTM, Transifex, Lokalise, Phrase, and MemoQ.

Waltham, Massachusetts, Us

I managed an ever-changing roster of clients. This could mean onboarding a challenging new client, or taking over and repairing a damaged relationship with an existing client. Some clients remained with me long-term, and others got moved to more junior project managers once they were stabilized. I regularly onboarded new clients in Lionbridge proprietary systems, or, if requested, in a third-party system like Smartling or Memsource. And I was the go-to contact within the company for educating coworkers on how to use these third-party systems. I helped maintain client relationships by stepping in to have difficult conversations with them as needed, and then stepping back to let the junior members of the team move forward with that obstacle removed. I ran high-priority, fast-tracked test translations for potential new clients, and trained and mentored other project managers on the test translations team. In my day-to-day, I worked directly with clients to provide solutions for their translation, DTP, software, and multimedia needs; troubleshooting their translation, deadline, and technology issues; and delivering all requested reporting, from weekly status reports to QBR/ABR presentations. I managed cross-country and multinational teams of project managers, project coordinators, and technical specialists. I regularly reviewed translator pools to ensure that we balanced quality and spend while maintaining proper capacity. And I tracked finances on all projects to keep them profitable and to forecast future revenue based on client history and forecasts.Work performed in: Translation Workspace, Smartling, Memsource.

Maidenhead, Berkshire, Gb

I was part of a team that worked with one single client as the dedicated project manager for all projects coming out of that company's Waltham, MA office. I managed multiple translation projects at a time, from quoting through to final delivery. This involved negotiating turn times with internal teams (translations, engineering, desktop publishing), and helping them manage competing deadlines by client priority. I also worked with the client's internal reviewers and stakeholders to generate project milestones that got us to their requested delivery dates. As they came up, I logged defects in our deliveries, and worked with internal teams to come up with processes to keep them from happening again in the future. I was also responsible for maintaining accurate financial records for the projects and forecasting future revenue based on client project history, and creating client-requested weekly, monthly, quarterly, and annual reports on project status and metrics.

Sydney, Nsw, Au

I managed translated projects in over sixty languages, retaining ownership of each project from planning and budgeting; to translation and review; all the way through to the of the building, QA, and final delivery stages. When a client had a question or a concern about a deliverable, I mediated between them and the developers and/or translators. I was also the liaison between my department and the technology group, working on everything from new language support, to ensuring that new products worked in all of our supported languages. The majority of the projects were web-delivered, with occasional PDF or CD/DVD deliverables.

Us

I constructed and maintained web sites to accompany our textbooks; supervised creation of software from initial design through final QA; managed freelance content providers; created online courses using CourseCompass, Blackboard, and WebCT; wrote, edited, and accuracy-checked ancillary material to accompany media products, and performed technical edits of Information Systems manuscripts.

Cambridge, Ma, Us

I designed and maintained the very first web page for the company, copyedited and proofread the annual report and the quarterly newsletter, and performed administrative duties.