Jennifer Pena Email & Phone Number

Leadership and management of a dedicated team of 10 Field Application Scientists, ensuring alignment with organizational goals and objectives.Direct oversight of initiatives and activities that contribute to a revenue stream of $55 million for the IPS products division.Collaborated cross-functionally with internal and external stakeholders to address customer pain points and proactively resolve issues, resulting in improved customer satisfaction and prolonged partnerships.

Responsible for contributions to the business strategy aimed at differentiating and positioning products and services based on scientific, technical, and competitive principles. Partner with Product Management and Research & Development to identify and assess potential application areas using the existing portfolio or suggestions for product development. Work collaboratively with the field-based sales team to provide remote and onsite support and development for complex, long-term projects. Participate in key opinion leader development. Work cross-functionally, contributing to the development of marketing publications (white papers, posters, conference presentations), Digital outreach strategies, and strategic partnerships in target customer segments. Develop and coordinate individual customer project scope, contract, workflow, and milestones as well as assist in the execution of these agreements.

Provide scientific support to specialists, pharma and academic accountsStrategize with account managers in the technical selling process to increase instrument and consumable sales in the territory.Technical consultant for customer training, process improvement and troubleshootingResponsible for seminars and product demonstrations. In depth knowledge of product portfolio and applicable research areas

Research And Development

Hands on development of over 100 immunoassays for Singulex product menu and proprietary contracts Utlized Singulex’s ErennaTM, Sgx Link and Excel to collect data and anlyze data on a daily basis. Antibody selection and optimization Responsible for experiment design and interpretation of results.Proven project management track record of ability to work in a fast-paced environment with shifting priorities and deliverables. Worked closely with marketing to produce technical specifications and guidelines

Alameda, Ca

Provide Pre- and Post- Sales product support First line of communication with customers responsible for identifying and assessing customer needs. Design and implement in-house as well as on-site customers assay training, troubleshooting, experimental design and software training. Evaluate customer data providing suggestions for increase throughput, tighter precision and overall customer success. Provided technical support/data to for tech bulletins as well as marketing material. Extensive product knowledge and application.

Manufactured Class I, II, and III In-Vitro Diagnostics and PharmacoDiagnostic Medical Devices.Project Lead responsible for for project feasibility through design controlled development, transfer, clinical validation, and launch of product lines for domestic and international distribution.Detection system research and novel detection developmentUse of GMP, GLPExperience working in a Quality System Regulation (21 CFR Part 821) Environment

B.A., Human Development/Microbiology

Master Of Business Administration - Mba, Business Administration And Management

Master Of Business Administration - Mba, Business Administration And Management, General