• Maintain accurate records of client interactions and communications.• Provide regular reports on client accounts and their performance.• Serve as the main point of contact for client inquiries, requests, and feedback.• Understand client goals and needs and ensure they are met by our services. • Ensure project details, timelines and expectations are clearly understood by all parties.

• Responsible for the maintenance of admin related material and stationary management.• Organizing company records.• Responding to customer complaints and inquiries (Email, Live chat, Calls) to ensure client satisfaction and needs are met.• Acting as the main custodian in coordinating and passing all inquiries by directing it to the relevant department.• Overseeing front desk, janitorial services and managing the respective staff.• Organizing workflow ensures the employees understand their duties and responsibilities.

• Assisting the company to acquire new customers.• Upselling additional products and services to existing portfolio of clients.• Organizing workflow ensures the employees understand their duties and delegated tasks.• In charge of all staff members in the company’s two branches.

• Developing marketing strategies for the company in line with company objectives both online and offline.• Overseeing the company’s official magazine distribution.• Handling of the “Loyalty Card” program accordingly.

• Preparing incentives for the production floor using the devise efficiency systems (SAP) that integrate workers, machines, materials, information, and energy to make a product or provide a service.• Preparing daily, weekly, monthly, and annual reports to be presented to the higher management.• Data analyzation of the Industrial Engineering department.• Building and maintaining a profitable relationship with key Clients and stakeholders.