Jen P Email & Phone Number

Monitor and evaluate the quality of inbound or outbound customer callsDocument quality issues and performance measures for management reviewOversee a group of service monitorsWork closely with both internal and external customers to meet their service needsAct as a subject matter expertiseProvide information and assist in the feedback and educationReviews department/team internal control procedures and ascertains whether insurance processing transactions are properly… Show more Monitor and evaluate the quality of inbound or outbound customer callsDocument quality issues and performance measures for management reviewOversee a group of service monitorsWork closely with both internal and external customers to meet their service needsAct as a subject matter expertiseProvide information and assist in the feedback and educationReviews department/team internal control procedures and ascertains whether insurance processing transactions are properly supported and recorded for various regulatory requirements.Reviews existing business processes to identify inefficiencies in processing and potential weaknesses that may cause inaccurate processing and coordinates any findings with the training team for documentation.Reviews business and system processes in order to identify and recommend process improvements that increase efficiency and/or accuracyPrepares and maintains accurate audit reports to support audit findings. Show less

-Gathers information and closes on product sales demonstrating intermediate skills and knowledge of USAA products and benefits-Identifies member events to provide solutions on products and closes on product sales that meet the member's needs and facilitate the member's financial security-Empathize with members and provide resolutions and provides alternative USAA products that benefits both client and company.-Responds to and complete member requests utilizing deep dive questions… Show more -Gathers information and closes on product sales demonstrating intermediate skills and knowledge of USAA products and benefits-Identifies member events to provide solutions on products and closes on product sales that meet the member's needs and facilitate the member's financial security-Empathize with members and provide resolutions and provides alternative USAA products that benefits both client and company.-Responds to and complete member requests utilizing deep dive questions and research based tools.-Maintained or exceeded monthly quotas with an average of 95% over a 13 month tenure. Show less

Master Of Business Administration - Mba

Bachelor Of Business Administration (B.B.A.), Marketing

Senior Management Project Marketing Management, Senior Capstone Project, Spring 2013 • Developed a technology company by building.