Promotions Manager
CurrentTranslating annual sales goals into strategic and creative promotions for the brand and 8,300 global franchisees.Strategy and Thought Leadership: - Continually assess the customer journey, seeking opportunities to improve lead generation, nurture the relationship, drive conversion of membership sales, encourage referrals, and increase customer retention - Develop and refine sales and marketing campaigns that attract new customers, re-engage former customers and onboard new customers - Elevated analysis of internal sales data to identify trends that inform annual promotional offers and upsells - Led Marketing team on an in-depth Ideal customer exercise to understand characteristics of the potential customer that will love the brand, get the best results and become a raving fan. Team quoted as saying this was the most impactful exercise they’ve done in their career. - Consult on On Demand launch projects, providing recommendations for pricing, promotional offers, customer journey, and communication - Work with Marketing team to implement communication strategies that supports sales during non-promotional periodsPromotions Campaign Execution: - Created a seamless process between Sales and Marketing to take strategy and turn it into execution of annual promotions plan - Manage sales, retention and referral promotions from start to finish, working cross-functionally on franchisee and brand assets including digital advertising, social media, email marketing, print materials and website assets - Lead ongoing creative brainstorms to build trust within the team and ideate fresh marketing ideas - Manage creative team on concepting messaging, and look and feel for each promotion - Work with international sales team on marketing asset translations for their markets - Campaign optimization, monitoring and reporting on key data