Jennifer Polisano Email & Phone Number

Lexington, Kentucky, United States

As the Team Lead for Automation Tooling, my role centers on leveraging technology to significantly enhance operational efficiency and patient care at UK HealthCare. By integrating strategic automation solutions and working closely with the Security Operations Center (SOC), we focus on proactive monitoring and rapid recovery to ensure secure and efficient service delivery. These efforts include:Automation and Process Improvement: Implementing ServiceNow modules (Event Management, Automation Engine, and CMDB) and utilizing Splunk for advanced monitoring, we automate critical healthcare processes. This not only reduces the potential for errors but also significantly saves time.Proactive Monitoring: Our close work with the SOC leverages proactive monitoring strategies to quickly identify and mitigate issues, ensuring system reliability and enhancing patient service security.ITIL and ITSM Integration: Guiding our automation initiatives with ITIL and ITSM principles ensures that our operational processes are efficient, reliable, and aligned with global best practices in IT service management.Our goal is to leverage automation to improve healthcare services continuously, ensuring operational excellence and the highest standard of patient care through the strategic use of technology and best practices in IT service management.

Lexington, Kentucky, United States

Development of Enterprise ServiceNow core systems. This includes, but is not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, Event Management and Problem Management modules, as well as Custom Development.

Lexington, Kentucky Area

• Proficient at administering and developing in the ServiceNow Platform environment. • Demonstrated experience in programming languages (Python, PHP, JavaScript, C/C++)• Adept at customer service skills on the phone and in person. • Possess the ability to accurately assess the hardware or software situation and offer suggestions and recommendations with the focus on the needs of the user. • Consistently present professional demeanor and capable of remaining calm under stressful conditions. • Installed multiple Cisco Unified Communications solutions, including CUCM/CUCME, CUC, UCCX, IM&P, CER, VCS, and over 20,000 endpoints.• Competent in resolving problems and issues for multi-vendor environments. Possess extensive background and experience in VMWare management and Windows/Linux machine installations and configurations. • Performed installations and provided technical support for call center environments (UCCX) and related subsystems. • Researches, evaluates, and implements new advanced networking and voice technologies• Familiarity in virtualized environments and capable of providing support and maintenance • Served as a database administrator for a SolarWinds network management software and am proficient with Splunk Enterprise software.

Lexington, Kentucky Area

• Responsible for all technology operations and sales• Coaching a team on sales strategies and exceeding customer expectations• Troubleshooting customer concerns for hardware and software• Educating team on new technologies and selling points

Lexington, Ky

An integral member of the management team, the Operations Manager is responsible for ensuring customer service is top priority in a high-performing selling environment. The Operations Manager is also accountable for total store operations as well as merchandising activities that support and maintain the Staples Brand promise.

Master Of Information Communication Technology

Bachelor Of Science

Associate'S Of Applied Science Information Technology