In my position as Licensed Insurance AgentMajor Responsibilities:Establishing collaborative relationships with prospective clients from various sources such as networking and referrals; Promoting the sale of insurance plans by explaining features, benefits, and drawbacks of various policies; Filling out coverage applications to receive underwriting approval; Following up with clients to ensure satisfaction with received services; Attending meetings, seminars, and programs to learn about new products and services, as well as to acquire new skills and technical assistance in developing new accounts.Key Accomplishments, I achieved during this role:• Recognized for building a solid and stable sales portfolio with $2M+ in sales within two years.• Outlined benefits and drawbacks of various policies in order to encourage insurance sales.• Fostered strong relationships with clients and exceeded sales targets.• Licensed in 32 states to provide health, accident, and life insurance.• Discovered new clients and expanded customer base by networking and generating lists of prospective clients.

In my position as Location/District ManagerMajor Responsibilities:Implementing performance management processes to increase employee abilities; Developing and refining talent pipelines using succession planning tools and best practices; Identifying and evaluating employee strengths and opportunities, devising strategies to boost employee potential; Discovering inefficiencies in the operational process and suggesting necessary changes; Creating weekly schedules based on predicted staffing needs, budgets, and employee requests; Establishing robust relationships with key accounts and representing the company in the marketplace to promote business; Conducting high-quality, timely performance feedback and appraisals; Instructing team members on efficient operations, methods, and procedures to ensure seamless workflow; Maintaining frequent interaction with senior management to measure goal achievement and identify areas of improvement; Addressing and resolving client or customer inquiries to foster superior standards of service.Key Accomplishments, I achieved during this role:• Designed and deployed operational standards, policies, and procedures.• Enhanced operational outcomes by developing and implementing action plans in collaboration with direct reports.• Structured VA contract management to meet compliance and patient care standards.• Achieved business goals by setting priorities and organizing workload to meet deadlines.• Spearheaded inventory management operations, such as monitoring of company assets and contacting suppliers to schedule deliveries or to discuss shortages/missed deliveries.• Met healthcare standards by leveraging in-depth working knowledge of current Medicare, Medicaid, insurance regulations, as well as FDA/DOT and JCAHO guidelines.• Accelerated business profits by implementing revenue strategies through statistical analysis and deploying productivity benchmarks across departments.

In my position as Director of OperationsMajor Responsibilities:Retaining the following roles as needed by the organization: Human Resources Director, Contracting, Credentialing, Strategic Planning Director, Quality and Compliance Director, and Clinical Operations Manager; Attending board meetings and coordinating interdepartmental activities to keep lines of communication open between governing boards, medical staff, and department heads; Managing financial operations, including accounting, creating budgets, approving purchases, and setting service rates. Inspecting facilities and proposed amendments to buildings and equipment for emergency readiness and compliance with access, safety, and sanitation regulations.Key Accomplishments, I achieved during this role:• Leading the "Patient First" culture initiative, as well as the expansion of eight clinics, including physicians and team members.• Recognized as subject matter expert for clinical, referral, and reporting within Epic in 2013.• Gained drastic improvements in Press Ganey patient satisfaction scores across various clinics.• Achieved 60% increase in organization quality scores by developing frameworks and standardized work processes.• Boosted productivity and reduced costs by cooperating with multiple clinics throughout LEAN journey.• Eliminated redundant paperwork and slashed waiting time for both new and returning patients in clinic.• Increased outstanding balance collection to 98%, scaled back no-show rates to 5% and reduced overtime to 2%.• Strengthened public relations and promoted health programs by consulting with medical, business, and community groups.• Improved communication and enabled team members to actively participate in ideas and implementation for continuous improvement through the development of the morning huddle program.

Purchased by Washington Township Medical Foundation