In 6 months, drove design from 0 to a private launch of Workbench enabling activation of a first set of beta users. Workbench now has almost 500 users from over 90 customer orgs.Scaled the UX team from 1 to 5 UXD/R/W, building the UX function from ground up and establishing agile design processes, design principles, content guidelines, and UX capacity planning toolsNavigated highly complex problems to close feature gaps that drove key commercial deals: helping land Workbench's first data provider and pharma customers and unblocking critical product launches releases.

Design lead for the publishing and performance marketing experience on Stadia, successfully launching v1.0 of Stadia publishing tools in 2019, scaling from 22 games in 2019 to over 100 in 2020 and meeting the diverse needs of AAA and indie publishers.Drove the UX strategy and design for a major product evolution that resulted in an average 36% decrease in certification rejection rates and a 54% decrease in certification hours.Collaborated with product managers to set yearly and quarterly planning objectives, inform product direction and scope, and prioritize feature requests. Strong partner to cross-functional peers, including PM, Eng, UXR, Stadia Operations, and project management, developing processes and strategies focused on improving product excellence.

Built and managed a growing team of interaction, visual, motion, and sound designers; responsible for staffing, scheduling, mentoring, and professional development activities. Our focus is designing next-gen wearable interfaces that will empower human abilities.Oversaw the creation of a Design Language System for a mass consumer wearable that successfully embodied product vision, customer insights, and brand guidelines. Collaborated with product managers and strategists to translate product vision and user insights into digital experiences, in the form of interaction models, wireframes, and interactive prototypes.Engaged with key stakeholders to understand impacts and dependencies, successfully negotiating solutions that align with product and design tenets, technical requirements, and business goals.Partnered with engineering and industrial design teams to drive UX requirements for hardware interfaces.Led and supported insight-gathering and user research initiatives, including ethnographic studies, dogfooding programs, design sprints, and usability sessions.

Built and managed a UX team of eight industrial, visual, and interaction designers; responsible for staffing, scheduling, mentoring, and professional development.Established UX strategies and processes in keeping with business priorities and strategic direction.Developed personas, wireframes, interactive prototypes, and design specifications for software interfaces (including web, desktop, and custom displays), collaborating closely with software teams to ensure successful implementation of the design vision.Fostered cross-department relationships with Engineering, QA, Tech Publications, Product Management, and actively sought measures to improve collaboration and work processes.Partnered with Product Managers to drive consensus across stakeholders and negotiated diverse points of view and priorities. Cultivated organizational-level understanding of customer needs and their role in strategic project planning activities.

Lead Interaction Designer for Boxer, a flagship 3DLP digital projector released in April 2015. Personally responsible for the user research and interaction design work for all digital interfaces, including an onboard LCD display, an onscreen display, and the projector control web page. Collaborated with industrial designers to ensure seamless integration with physical interfaces and a custom-built remote control.Led user research, strategy, and interaction design for the onboard digital interface for Spyder x80, a flagship image processor, a multi-person video collaboration solution for enterprise environments (mobile + web interfaces), and the touch screen interface and desktop control interface for a cinema projector.Developed a deep understanding of target users, their work flow, and the nature of their problems and challenges. Acted as a champion for these users in requirements and design discussions throughout the product life cycle.Collaborated with visual designers, industrial designers, and technical publication teams to ensure a holistic, seamless user experience.Worked closely with developers within an agile development model to assure UX guidelines and specifications were understood and implemented to the highest standards. Supported development and quality assurance teams as questions or issues arise. Ensured that UX documentations is updated to reflect any changes to the specified behaviour.Employed user research and user testing methodologies for the evaluation of mock-ups, prototypes and existing interfaces. Leveraged findings to drive design decisions throughout the development life cycle. Contributed to the development of style guides, best practice standards, deliverable templates, and process improvements.Effectively presented creative ideas and designs to cross-functional teams. Communicated, presented, and effectively defended work appropriately to the broader organization, partners and stakeholders.

Lead Interaction Designer for BlackBerry Messenger products on handheld devices and Playbook, including the BBM client, BBM Groups, and the first release of BBM Social Platform. BBM has over 70 million active users world-wide and is growing at over 2 million active users per month.Lead Interaction Designer for IM clients (Google Talk, Yahoo Messenger, Windows Live Messenger), driving fixes to IM 2.6 release and currently working on the next release ofIM Clients on BB10 platform.

Introduced requirements definition and user interface specification into an existing software development lifecycle and established corresponding document templatesApplied contextual research techniques to identify key user needs and use cases for a new, interactive reporting module in Sparq, a web-based research platform used by 25% of the world’s top brandsLead Interaction Designer for two web-based applications: ReactionPlus and IdeaScreen Plus. Responsible for conducting usability evaluations on pre-beta designs, prioritizing usability issues, preparing wireframes, and supporting development efforts.Used wireframing and user research methods to innovate interactive online experiences. Worked collaboratively with Flash programmers, visual designers, and project managers to productize the ideas. Evaluated mobile survey respondent experience on a selection of popular hand-held devices and presented recommendations to stakeholders

Managed a team of three User Experience specialists, focusing on the user interface design and usability evaluation of music and games software and services for a range of Nseries devices

User experience lead for Music Player, Podcasting, and Music Shop applications based on Symbian S60 and delivered to a range of NSeries devicesUser experience lead for Music Player, Images, and Radio applications for Nokia 7710 – a touch screen device based on Symbian S90Lead responsibilities:• Working with product management and front end teams to define user experience roadmap for upcoming software releases•Translating requirements into wireframes and conducting iterative reviews of the design with key stakeholders• Working with graphics design, development, testing, and localization teams to ensure successful execution of the design • Planning and executing usability activities throughout the product lifecycle, ensuring that results were communicated and prioritized to drive design changes as needed • Collaborating with operators, product teams, and other user experience teams to ensure compliance with individual product needs and Nokia style guidelines

•Evaluation coordinator and participant manager for an NSF-funded project that investigated the use and social impact of community computer networking•Lead UI designer and content developer for a web-based Usability Case Study Tool to aid undergraduate instruction of “Usability Engineering: Scenario-based Development of Human-Computer Interaction” (textbook by Carroll and Rosson)