Jennifer Prout Email & Phone Number

St Petersburg, St Petersburg City, Russia

Identifies training needs by evaluating strengths and weaknesses. Translates requirements into trainings that will groom employees for the next step within the department. Evaluates ongoing programs to ensure they reflect any changes in Corporate Actions policies or procedures. Continues to stay abreast of new trends and tools in employee development..

St Petersburg, Florida, United States

Conducted quality control on all Voluntary Corporate Actions event types. Developed and implemented reporting for QC Analysts to identify potential risk points and proactively address issues. Trained Voluntary Associates (and some Mandatory Associates) on a variety of systems, processes and procedures. Created job aids and material for new or modified.

St. Petersburg, FL

Conducts quality control audits of complex voluntary actions by reviewing and interpreting legal materials and sources. Communicates, coaches and trains co-workers by providing feedback and resolving problems. Creates logical, organized documents, spreadsheets and materials. Reviews and resolves out of balance accounts and assignments through a constantly.

Oldsmar, FL

Managed a variety of projectsincluding the analysis of property sales patterns, trends and challenges. Created a tool to integrate and present employee talent measurement tools (Kolbe A/StrengthsFinders). Produced an automated, more efficient resource for employee review documents and processing.

Annapolis, Maryland

Developed policy and procedure for commissioners throughout the State. Prepared annual reports, reviewed charging language database, and developed training programs and material for commissioners. Reviewed and investigated internal/external complaints. Assisted in determining annual budget needs. Evaluated and reviewed legislation and Rules for potential.

Tampa, FL

Processed a variety of technical lender approval packages for prospective correspondent lenders. Reviewed legal documents for accuracy and completeness and performed due diligence on all prospects using a variety of sources. Reviewed and analyzed prospective lender's financial statements, entered financial data into database, and generated and created.

Tampa, FL

Trained new lenders in the loan guarantee process to avoid delivery and puchase delay. Visited with lenders throughout Florida and the Southeast and analyzed lender accounts for trends and efficiencies. Worked with customers to provide technical and operational support, ensuring timely delivery. Worked closely with other department managers to provide.

Tampa Fl

Developed and maintained relationships with various mortgage lenders who delivered correspondent loans. Reviewed various reports and conducted bi-weekly calls with lenders to discuss loan pipeline and loans in suspension status. Fielded questions related to the sellers guide and trained lenders on the Platinum website and Countrywide underwriting system..

Tampa, FL

Received and reviewed new loans submitted from account executives. Validated loans classified as Fast and Easy to the Correspondent lender. Submitted loan scenarios through the Countrywide underwriting system and gathered conditions from borrowers. Provided a high level of customer service to customers. Processed loans from origination through closing.

Clearwater, FL

Managed loan pipeline to achieve highest monthly pull-through. Conducted weekly pipeline reviews with loan consultants and advised of changes in file status. Transitioned loans to appropriate statuses and updated computer system to reflect receipt of incoming documentation. Edited and translated conditions and valuated AUS approved loans. Converted.

Annapolis, MD

Organized and coordinated deployment, distribution and training to all District Court judges and law clerks on usage of new laptops. Provided support with hardware/software questions and training. Created a manual and training program for the laptop project. Chief Assistant to the Chief Judge. Managed the Office of the Chief Judge; directed workflow.

Total Quality Fundamentals

Accounting

Activities and Societies: Refresher

B.S., Business Administration

Activities and Societies: American Marketing Association, Sigma Iota Epsilon Business Society, Delta Gamma (VP Membership)Student Manager.