Jennifer Prout Email & Phone Number

St Petersburg, St Petersburg City, Russia

Identifies training needs by evaluating strengths and weaknesses. Translates requirements into trainings that will groom employees for the next step within the department. Evaluates ongoing programs to ensure they reflect any changes in Corporate Actions policies or procedures. Continues to stay abreast of new trends and tools in employee development. Analyzes needs and develops solutions in the areas of service, quality and training. Participates in self development programs to increase the ability to support each area within Corporate Actions. Develops and implements programs, projects and processes for multiple complex functions. Provides input and assistance on Process Improvement efforts. Presents Corporate Actions to various stakeholders including Senior Leadership and Audit. Created and completed Corporate Actions Training Standardization. Led the Department in a thorough and complete review of all Procedures.

St Petersburg, Florida, United States

Conducted quality control on all Voluntary Corporate Actions event types. Developed and implemented reporting for QC Analysts to identify potential risk points and proactively address issues. Trained Voluntary Associates (and some Mandatory Associates) on a variety of systems, processes and procedures. Created job aids and material for new or modified processes, systems or reports. Participated in Training with Impact to address various theories associated with adult learning. Delivered training to Branch Services providing an overview of Corporate Actions. Evaluated offers for completeness, accuracy and adherence to the prospectus, agent or company requirements. Reviewed payments for precision and timely disbursement. Conducted information sessions with various groups including RPA Team, Technology and individual branches to educate on all aspects of Corporate Actions (particularly Voluntary). Performed testing on a variety of systems for potential issues and provides feedback as a Subject Matter Expert. Influenced and contributed to training and updating procedures and resources. Collaborated with various departments to identify potential risk activities in new systems and communicated with management regarding strengthening controls at risk points within the Voluntary process. Created training opportunities for various associates.

St. Petersburg, Fl

Conducts quality control audits of complex voluntary actions by reviewing and interpreting legal materials and sources. Communicates, coaches and trains co-workers by providing feedback and resolving problems. Creates logical, organized documents, spreadsheets and materials. Reviews and resolves out of balance accounts and assignments through a constantly changing, fast-paced environment. Created a tool to assist in training. Processes daily reports to update account status and ensure balance with foreign and domestic depositaries.

Oldsmar, Fl

Managed a variety of projectsincluding the analysis of property sales patterns, trends and challenges. Created a tool to integrate and present employee talent measurement tools (Kolbe A/StrengthsFinders). Produced an automated, more efficient resource for employee review documents and processing.

Annapolis, Maryland

Developed policy and procedure for commissioners throughout the State. Prepared annual reports, reviewed charging language database, and developed training programs and material for commissioners. Reviewed and investigated internal/external complaints. Assisted in determining annual budget needs. Evaluated and reviewed legislation and Rules for potential statutory and regulatory changes. Created a legislative-tracking database. Supervised, encouraged and motivated staff members. Served on interview panels. Conducted research and provided feedback, analysis and insight for the Maryland Electonic Court initiative. Provided research and information to the project manager. Judicial Officer duties included conducting initial appearances, issuing charging documents, summonses and warrants, setting and accepting bonds and determining conditions of pretrial release for arrested persons. Made decisions based on criteria set forth in law and regulations. Conducted compete records checks using a variety of databases and interpreted data.

Tampa, Fl

Processed a variety of technical lender approval packages for prospective correspondent lenders. Reviewed legal documents for accuracy and completeness and performed due diligence on all prospects using a variety of sources. Reviewed and analyzed prospective lender's financial statements, entered financial data into database, and generated and created financial reports. Analyzed lender's documents and quality control plan/reports in accordance with guidelines. Prepared written and verbal presentations to senior management on prospects. Completed set-up and audit documentation of new lenders approved by Senior Management to ensure compliance with approval limits, applications/contracts. Trained new analysts and contributed to the establishment of the new department.

Tampa, Fl

Trained new lenders in the loan guarantee process to avoid delivery and puchase delay. Visited with lenders throughout Florida and the Southeast and analyzed lender accounts for trends and efficiencies. Worked with customers to provide technical and operational support, ensuring timely delivery. Worked closely with other department managers to provide feedback and support to the underwriting and loan purchase departments. Provided weekly and monthly reporting to Management detailing volume and summary reports. Supervised Operations Accounts Specialists in their daily duties analyzing databases and provided training opportunities. Conducted seller calls with lenders and trained those lenders in underwriting and suspense areas to maintain an effective turn time to aid in their bottom line.

Tampa Fl

Developed and maintained relationships with various mortgage lenders who delivered correspondent loans. Reviewed various reports and conducted bi-weekly calls with lenders to discuss loan pipeline and loans in suspension status. Fielded questions related to the sellers guide and trained lenders on the Platinum website and Countrywide underwriting system. Worked closely with the sales team to be proactive in expanding the mortgage lender's product selection.

Tampa, Fl

Received and reviewed new loans submitted from account executives. Validated loans classified as Fast and Easy to the Correspondent lender. Submitted loan scenarios through the Countrywide underwriting system and gathered conditions from borrowers. Provided a high level of customer service to customers. Processed loans from origination through closing using various systems including Landsafe for flood certifications and appraisals.

Clearwater, Fl

Managed loan pipeline to achieve highest monthly pull-through. Conducted weekly pipeline reviews with loan consultants and advised of changes in file status. Transitioned loans to appropriate statuses and updated computer system to reflect receipt of incoming documentation. Edited and translated conditions and valuated AUS approved loans. Converted pre-approvals to full applications. Calculated tolerances, added, cleared and waived stipulations, as appropriate. Followed up on conditions with borrowers and consultants to meet established closing date. Maintained contact with borrowers.

Annapolis, Md

Organized and coordinated deployment, distribution and training to all District Court judges and law clerks on usage of new laptops. Provided support with hardware/software questions and training. Created a manual and training program for the laptop project. Chief Assistant to the Chief Judge. Managed the Office of the Chief Judge; directed workflow, supervision of clerical staff and the development, implementation and evaluation of the organization, practices and procedures. Managed the daily operations of the office: handled human resource issues; responsible for purchasing, inventory control; processed staff expense reports and invoices for payment; equipment training and general maintenance of the office. Interpreted administrative decisions, statutes, regulations and policies to staff. Conducted research; compiled data from various sources; prepared briefs, summaries, fact sheets and other data from program planning and reporting to be used by the Chief Judge.

Total Quality Fundamentals

Accounting

Activities and Societies: Refresher

B.S., Business Administration

Activities and Societies: American Marketing Association, Sigma Iota Epsilon Business Society, Delta Gamma (VP Membership)Student Manager.