Jennifer Q Dickens Email & Phone Number

Raleigh, Nc, Us

Raleigh-Durham-Chapel Hill Area

My job is to help the world understand how SRC develops the future through collaborative R&D and WFD initiatives. Practically, my role covers a broad spectrum of Communications responsibilities, including social media, public relations, internal communications, and strategic communication planning.

Raleigh-Durham, North Carolina Area

The technology group is a vital part of the operation of SRC. In addition to the standard role of defining, implementing and maintaining the multitude of technologies that support the ongoing operations of the company, our group is committed to advocating for the business needs in a way that enhances the business’ strategy and tactics. The SRC enterprise has a variety of moving parts, and involves participation from industry, university, and government. Business Technology and Communicated Insight is responsible for enabling that participation to be integrated, efficient, and effective. In particular, we focus on supporting and improving processes, modeling data, tracking and connecting people, and transferring technology from researchers to members.We support SRC's larger commitment to deliver valuable solutions to our member organization, retaining and expanding SRC’s membership, and ensuring member satisfaction. Each member of the team plays, at least in some small part, the role of business advisor, dealing with the business problems and the business issues, which results in us contributing to accomplishing corporate objectives and driving positive business results for SRC.

Research Triangle Park, North Carolina

Business Analyst with over seven years’ experience developing solutions for a broad spectrum of business problems. My role is to provide business process analysis, support and technical expertise that enables timely and effective collection, integration, management and utilization of information throughout the organization as well as the larger SRC community of members and researchers. I take the time to understand the breadth and depth of their concerns, and then propose solutions that are as good as or better than they expect. I’m at my best when collaborating and feel most comfortable in a supportive network with a positive company culture.

Research Triangle Park, North Carolina

Responsible for the daily support of 50 local users in a Windows desktop/laptop environment. In addition, provided regular training in various computing skills and software. The typical technology supported included: WindowsMicrosoft Office (Word, Excel, PowerPoint, Outlook)Adobe Acrobat & Photoshop RDC & VPNA small portion of my time was spent purchasing supplies and equipment for the IT Department and in administering MSDN subscriptions.

Irving, Texas

Managed the overnight support teams for a Microsoft Office and Microsoft Exchange telephone customer support call center. Established systems which allow users to get the most efficient support and also helped manage customer expectations. Defused "hot" customers and occasionally provided MS Office support. Coordinated with other Duty Managers to ensure a smooth transition process from shift to shift.

Irving, Texas

Provided help-desk support for custom point-of-sale software. Gained valuable skills including building computers from the OS up and SQL query language. Traveled to provide on-site support for customers with new installations.

Irving, Texas

Provided administrative support to a group of developers writing novel point-of-sale software. Was eventually recruited from this position to provide support for the product.