Jennifer R "Jr" Clark Email & Phone Number

Abbott Park, Illinois, Us

As a Senior Program Manager at Abbott, I've played a pivotal role in driving product development initiatives with a global impact. My journey began with the task of facilitating the transition to a new design system, which was subsequently adopted at an enterprise level across multiple divisions.• Product Leadership: Led the development of a divisional design system for Abbott's FreeStyle Libre websites, which proved to be a critical, pivotal initiative toward reducing costs related to design and dev waste, resulting in its promotion to the enterprise level. This design system now serves as the foundation for websites across markets worldwide.• Cross-Functional Collaboration: Orchestrated collaboration with cross-functional teams spanning the globe, ensuring that projects align with the Abbott Design System on AEM 6.5.• Agile Team Management: Coached and managed India-based Agile development teams while seamlessly integrating them with non-IT business stakeholders following a waterfall-based approach.• Process Enhancement: Established project standards and drove internal collaboration, enhancing and evolving scalable processes across functional teams.• Governance and Communication: Introduced a governance process for functionality and enhancements, and actively managed internal and external-facing communications to disseminate program information, track progress, and maintain essential contacts.• Talent Development: Collaborated with senior team members to identify opportunities for team member engagement and nurture development.

Freelancing as a project management consultant -- helping teams in transition to identify and establish processes for managing production, website migrations and redesigns, and processes for tracking and refining team processes. Projects have ranged across industries, particular focus on requirements gathering for redesigns and content management system projects. Clients include: New Millennium Publishing, Seismicom, Marden Kane, Cisco, Black Belt Agency SF, Havas SF.

New York, Ny, Us

During a freelance assignment at Havas, a prominent San Francisco ad agency, I served as a Senior Project Manager working with pharma clients in a dynamic, fast-paced environment. My role revolved around overseeing in-house creative teams and vendors to develop impactful digital marketing materials, including web content, social media campaigns, and email marketing.• Campaign Management: Spearheaded the planning and execution of the successful "Migraine Awareness Month" campaign. Managed CRM email projects and coordinated website updates, ensuring the delivery of engaging and effective marketing materials.• Vendor and In-House Team Coordination: Oversaw and collaborated with in-house creative teams and external vendors, ensuring the seamless development of digital marketing materials. This encompassed web content, social media campaigns, and email marketing, ultimately contributing to the success of client projects.

As a Senior Project Manager at Boldium, I played a pivotal role on a small, dynamic team, allowing me to contribute in diverse capacities beyond the traditional project management role. My responsibilities encompassed:• Project Leadership: Led and managed both small and large-scale web projects, product designs, and marketing campaigns for clients spanning various industry verticals.• Strategic Involvement: Actively participated in project strategy sessions and took ownership of project visions from inception through successful completion.• Complex Project Management: Scoped and managed complex digital projects, executing detailed timelines and budgets across multiple projects and interdisciplinary teams.• Client Relationships: Established and nurtured relationships with multiple clients simultaneously, serving as their primary point of contact. Ensured client satisfaction and project success.• Process Enhancement: Contributed to the ongoing refinement of existing processes while implementing new workflows to streamline internal operations and enhance overall efficiency.

San Jose, California, Us

As a Web Program Manager at [24]7.ai, I excelled in overseeing web projects and developed essential skills relevant to product management:• Product Strategy Alignment: Collaborated closely with cross-functional teams, including design, development, and marketing, to ensure the successful delivery of web projects while aligning with the overarching product strategy.• User-Centric Focus: Leveraged customer insights from user research, usability testing, and feedback analysis to inform website enhancements, ensuring a user-centric approach to product management.• Achievement Metrics: Achieved measurable results, such as improving user engagement, enhancing lead generation, and increasing conversion rates on the corporate website through data-driven strategies and user-focused initiatives.• Process Optimization: Contributed to efficient project request and management processes, streamlining workflows and reducing email communication, which directly supports effective product management.• Strategic Initiatives: Led the redesign of key site areas and managed the migration and replatforming of the website into Drupal 8, emphasizing the ability to drive strategic changes and project success.

After a successful career, I embarked on a personal sabbatical to explore the world and pursue thrilling adventures. My journey in 2016 encompassed a wide range of experiences:• Exploration and Adventure: Traveled with friends to Saline Hot Springs in Death Valley (February), participated in a motorcycle dual sport workshop in Nevada and camped in Death Valley (March), and engaged in solo climbing/psicobloc adventures around Mallorca (July).• Cultural Immersion: Spent three weeks in New Orleans for JazzFest and volunteered with WWOZ (April/May), explored the vibrant city of London, visiting friends and immersing myself in its rich cultural offerings (July).• Challenging Boundaries: Pushed my personal limits for heat tolerance at Saline Hot Springs (August/September) and embarked on a solo motorcycle trip through Yosemite & Eastern Sierras to join a women's climbing trip at Red Rocks (early October).During this enriching period, I honed my skills in trip planning, coordinated adventures with friends, enjoyed solo exploration, and navigated challenging situations with finesse. This sabbatical provided me with invaluable life experiences that include adaptability, risk management, and cultural appreciation.

San Jose, Ca, Us

As a Program Manager at Adobe, I played a pivotal role in managing the Adobe.com website migration and the redesign of corporate and non-Tier 1 product content into the updated Adobe Experience Manager (AEM 6.1) CMS. Collaborating with cross-functional teams across the United States, India, and Europe, I successfully accomplished the following:• Conducted an in-depth audit of an initial inventory of 50K pages, leading to recommendations for retiring obsolete content and creating a phased migration plan based on priority. This effort reduced the number of pages by 75% and significantly improved the availability of current and meaningful content to website visitors.• Planned and executed the migration and localization of approximately 4,000 web pages in 2015-2016, spanning sections such as "About Adobe," "Corporate Responsibility," "Legal," Adobe Connect, Tier 2 & 3 products, Adobe ColdFusion related products, Adobe Partners, and the "Creative Residency" microsite. This involved the use of AEM/CQ, JIRA, Git, MonkeyWrench, Slack, Trello, and Wiki.• Managed diverse projects varying in size, from single-page microsites to extensive projects encompassing 1,200+ pages across 55 locales and multiple languages.

San Jose, Ca, Us

In the role of Project Manager, I provided essential project management and production support on the Creative Cloud Learning & Training platform's post-sale customer success library of tutorials. My contributions included:• Recommending, defining, and managing functionality changes, content launches, and technical projects in collaboration with cross-functional teams across the United States, India, and China.• Leading the migration of approximately 2,000 pages of content from static HTML to a template-driven Adobe Experience Manager (AEM) CMS.• Overseeing the conversion of over 800 tutorials to new templates for a significant June 2014 launch.• Facilitating the transition of the CCL Content team to a self-publishing model.

San Jose, Ca, Us

During my tenure as a freelance web producer, I contributed to the update of multiple beta/download and customer success Adobe.com properties. My responsibilities evolved into a more project management-focused role during the transition of ownership of the customer success learning content team's CMS to my team, involving:• Project management and production support on the Creative Cloud Learning & Training platform, which included developing over 600 tutorial pages, implementing graphic redesigns, and providing ongoing support for new content releases.• The production of new content for Adobe Labs, Adobe Developer Connection, and other Adobe developer education content, such as the Adobe Labs Blog, Adobe Labs Wiki, Adobe Feeds, and ADC traffic and usage reporting.

New York, Ny, Us

During my contract role as a Project Manager at iCrossing, I supported the Senior Project Manager in the seamless account transition of the Hilton Hotels SEM project from a previous agency. This transition played a pivotal role in facilitating the development of a junior team member for their new role. My key contributions included:• Conducting a comprehensive audit of client requests, meticulously logging and efficiently assigning tasks using JIRA to maintain clarity and organization throughout the transition process.• Analyzing workflow procedures and documenting critical processes. This allowed for a more streamlined and effective transition, ensuring that best practices were upheld during the transfer.• Providing training and mentorship to junior team members, offering valuable insights and guidance as they adapted to their new roles, ensuring a smooth handover of responsibilities.

During my short-term contract as a Technical Project Manager at Xmarks, I acted as a de facto "product owner," playing a pivotal role in supporting a combined engineering and design team. My primary focus was to bring clarity and structure to their functionality and enhancement requests database for a web browser add-on application. Key accomplishments include:• Refining Functionality: I meticulously analyzed enhancement and change requests, eliminating duplication, and assigning requests to user stories to prepare for upcoming sprints. This process helped streamline development efforts and prioritize features effectively.• Risk Management: Identifying potential risks is crucial in product management. I took the initiative to identify risks and recommended plans for managing them, ensuring that the project progressed smoothly and without unexpected setbacks.• Documentation and Coordination: I maintained comprehensive documentation of team decisions, action items, and sprint schedules, ensuring that all team members were aligned and well-informed throughout the project.

San Francisco, California, Us

As a contracted member of the Wholesale Internet & Treasury Solutions (WITS) Customer Experience Division within the Commercial Electronic Office (CEO) project management team at Wells Fargo, I contributed significantly to the development of large-scale web applications in the wholesale financial services sector. My key responsibilities and achievements included:• Front-End Component Delivery: I spearheaded the management of front-end components, encompassing content, UI specifications, HTML, and templates for complex financial services web applications. This role required meticulous attention to detail and a focus on delivering a seamless user experience.• Strategic Scheduling: I created and managed schedules for the timely delivery of assets, working collaboratively with cross-disciplinary departments. This coordination ensured that all components came together cohesively to meet project deadlines and goals.• Change Request Management: I took charge of tracking change requests and approvals for front-end components, ensuring that any updates or modifications were thoroughly documented and aligned with project objectives.

At SustainLane, the largest product-oriented user-generated review site dedicated to promoting green living and sustainability, I assumed a pivotal role as the de facto Product Owner of the website. My responsibilities included:• Content Management: I effectively managed and scheduled featured homepage content, contributing to the dynamic presentation of information to engage and inform our audience. This content management played a crucial role in driving user engagement.• Newsletter Development: I spearheaded the development of the weekly newsletter, ensuring it aligned with our mission of promoting sustainability. This involved curating valuable content for our subscribers.• Enhancement Roadmap: I took the lead in developing and scoping functional requirements for site enhancements. These enhancements were aimed at improving the user experience, ensuring that our platform remained user-friendly and informative.• Creative Agency Collaboration: I played a pivotal role in recruiting, selecting, and managing creative agencies for a website redesign. This redesign was critical in aligning our platform with the evolving needs of our users.• User-Centric Approach: I maintained a direct line of communication with site users, actively seeking and integrating their feedback into UX enhancements. This user-centric approach was vital in keeping our platform relevant and user-friendly.

New York, Ny, Us

In this role, I spearheaded the successful delivery of large consulting and web development projects for the public-facing Visa.com website. My key contributions included:• Project Leadership: I led and managed the end-to-end project lifecycle, ensuring that our solutions effectively addressed client business challenges. These projects were complex and multi-phased, requiring the orchestration of diverse and dynamic teams to deliver integrated digital solutions.• Strategic Planning: I defined project approaches, developed associated project plans, and skillfully managed budgets. This approach ensured that projects remained on track and profitable.• Client Engagement: I actively engaged with clients to identify opportunities for expanding our current business engagements, underlining my commitment to delivering value.This experience allowed me to hone my skills in project management, team leadership, and client collaboration. It marked a significant step in my journey toward a Product Manager role, equipping me with valuable skills for future challenges.

San Francisco, Ca, Us

In this short-term maternity leave cover role, I provided vital support to the Haagen-Dazs.com/Dreyer's team. My responsibilities included:• Technical Liaison: As the sole technical liaison between the account team and the development agency, I facilitated smooth collaboration on client projects. This involved working on projects such as the Haagen-Dazs.com website and the Dreyer's sales team extranet.• Project Management: I meticulously managed online project schedules and diligently tracked all deliverables.• Vendor Management: I provided essential technical support and efficiently managed vendor relationships, ensuring that projects progressed without disruptions.

San Francisco, California, Us

During my tenure as a Web Producer at Snapfish, I played a role similar to that of a Product Owner. This involved:• Backlog Management: I oversaw the end-to-end process of receiving, evaluating, assigning, and tracking web production requests from diverse departments, functioning as the steward of a comprehensive backlog.• Strategic Scheduling: I meticulously crafted and maintained content release schedules, ensuring their strategic alignment with major and minor releases.• Quality Assurance Collaboration: I worked closely with the Quality Assurance (QA) team, efficiently reporting and managing bugs, and fostering collaboration between site operations, engineering, and development teams to expedite fixes.• User-Centric Approach: I championed the user's perspective, collaborating with UI, design, and web production teams to implement site changes that were intuitive and beneficial.• Enhanced Usability and SEO: I spearheaded the integration of User Experience (UE) recommendations, significantly improving web usability and optimizing search engine placement through valuable insights from external consultants.• Product Integration: I collaborated with product managers and vendors to seamlessly embed client photo software within the website, thereby enhancing user experience and product integration.

As the DotCom world contracted -- I got a massage certification, did a lot of freelancing and travel.

Syosset, Ny, Us

As a Project Management Consultant at Marden-Kane Digital Promotions, I played a key role encompassing:• Business Development Research: I diligently conducted research for potential clients within the San Francisco Bay Area, providing valuable insights to inform our outreach strategies.• Proposal and Documentation: I was responsible for crafting comprehensive proposals and market research documentation to showcase our capabilities and offerings.• Pre-Sales Technical Expertise: My role extended to providing pre-sales technical recommendations and project management support, enhancing our capacity to secure new projects.• Account Management: I managed technical teams post-sales, ensuring smooth project execution and fostering strong client relationships.

Dynamic project leader at Nextera Interactive, successfully orchestrating the efforts of cross-functional teams to deliver client-centric solutions. Expert in translating client objectives into comprehensive creative briefs and marketing requirements documents, ensuring that projects align with client goals.• Client-Centric Solutions: Ensured alignment between project outcomes and client goals, transforming client objectives into comprehensive creative briefs and marketing requirements documents.• Project Management: Skilled in managing teams of 7-10 professionals across various disciplines, orchestrating their efforts to deliver successful website projects.• Holistic Documentation: Authored detailed use cases, scenarios, and functional requirements documents, facilitating comprehensive testing of software and websites.

As a Senior Producer at Miller Freeman UN, I functioned as a product and program manager for high-tech and software conference website portals. I was responsible for organizing trade show events, seminars, and affiliated programs, such as MF Web shows, GDConf, SDExpo, and UMLWorld. My role involved recruiting and managing a dedicated web development team and external freelancers for design and development.• Product and Program Management: Acted as a product and program manager for various high-tech and software conference website portals, ensuring the successful execution of trade show events, seminars, and affiliated programs.• Team Leadership: Recruited and managed a dedicated web development team and external freelancers, overseeing both design and development to achieve project objectives.

Walnut Creek, Ca, Us

As a Producer at TechProse, my role involved managing cross-functional software and web development project teams. I also led presentations during pre-sales consultations, which required in-depth knowledge of our services and offerings. Additionally, I played a crucial role in defining site architecture, analyzing site data and content, and creating user experience (UX) wireframes.• Project Team Management: Managed cross-functional software and web development project teams to ensure seamless project execution and delivery.• Pre-Sales Presentations: Led presentations during pre-sales consultations to effectively communicate our services and capabilities to potential clients.• Web Development: Developed cross-browser compatible websites using HTML, ColdFusion, and ASP, showcasing my technical proficiency in web development.• User Experience (UX): Contributed to defining site architecture and creating UX wireframes, highlighting my involvement in shaping user-friendly web experiences.• Met my feline soul mate at the shelter on the walk from BART to the office and adopted him.

During a dynamic period in the "First DotCom" era when company names changed frequently, I worked as a Producer at Ziff Davis Events. As a generalist in this innovative environment, I explored evolving technologies and creative opportunities.• Product and Program Management: I served as the product/program manager for the SeyboldSeminars website. This role involved content creation, wireframing, collaboration with designers, and HTML development.• Technology Exploration: I engaged with software developers to test self-publishing and content management systems, including Inso's DynaBase. This experience exposed me to cutting-edge technology trends.• Project Planning: I established and maintained project plans, ensuring efficient workflows and timely project deliveries.• UI/HTML Development: I contributed to the development of best practices documentation for UI/HTML, emphasizing my involvement in user interface design and web development.• Website Localization: I managed website localization projects for the Java World Tour and other conference websites, highlighting my expertise in adapting web content for global audiences.• Site Traffic Analysis: I conducted site traffic analysis and provided recommendations based on the available data, showcasing my data-driven approach to improving web performance.

Mba

Certificate, Leadership & Management

Certificate, Mediation

Certificate, Project Management

Ma, Latin American Studies (Sociology, Political Science, History)

Ba, Spanish/Sociology

Certificate, Agile Mba

Certificate, Network And System Administration/Administrator

Certificate, Advanced Web Development