Jennifer Ramos Email & Phone Number

Philadelphia, PA, US

Philadelphia, PA

Philadelphia, PA

• Prepare and present monthly Quality Assurance reports for senior leadership, analyzing historical data to identify reoccurring trends and solve for them through the implementation of operational process improvements
• Compile and analyze reports for Department Heads in order to assess current/future bandwidth and distribute workloads evenly among operational teams
• Investigate project records and contracts to confirm that there is appropriate budget and licensing, liaising with cross-functional colleagues in Sales, Finance, and Contracts when revisions are required
• Coordinate the translation of client-facing deliverables with third-party vendors, clients, and internal Project Managers and Salespeople based across the globe
• Screen and interview 20+ applicants for Operations roles, directly overseeing the onboarding of 7 new hires
• Act as lead supervisor of internal operations teams in the US, EMEA, and APAC, coaching to operational efficiencies and overseeing workflow distribution, deadlines, and team collaboration and morale

Philadelphia, PA

• Recognized by colleagues 20+ times for exemplary teamwork and client focus through Richardson Sales Performance’s “Applause” program
• Edited/formatted 400+ client-facing training programs across a variety of industries (medical, education, etc.) in numerous modalities (InDesign, Microsoft Word, PowerPoint, Excel, etc.)
• Managed tight deadlines for 10+ projects at a time, establishing workflows with global teams based in the US, EMEA, and APAC
• Acted as senior lead of the editorial team, providing solution-focused process improvements and coaching to improve operational efficiency and client outcomes
• Collaborated with department heads to edit, design, and ensure brand consistency across internal communications (newsletters, blog posts, white papers, etc.)
• Worked with HR to regularly update the employee handbook and internal employee benefits pamphlets

Philadelphia, PA

• Copy edited/formatted client-facing training materials across a variety of industries (medical, education, financial, etc.)
• Managed the timely completion of multiple projects concurrently while coordinating with Senior Instructional Designers and internal teams based in the US, EMEA, and APAC
• Produced internal and external webinars using Adobe Connect
• Microsoft Office Suite, InDesign, Adobe Connect, SharePoint, Skype for Business

• Regularly edit academic papers, newsletters, book reviews, medical/graduate school application essays, and recommendation letters
• Provide detailed reasoning behind editorial and content recommendations to my English-as-a-Second-Language clients, focusing on tone, native idiosyncrasies, and particularities of work culture in the US

Philadelphia, PA

• Edited a Korean language textbook (You Speak Korean) geared toward English speakers
• Formatted pages and verified the Romanization of Korean characters into English
• Utilized my command of Korean and English to identify inconsistencies in translation

Philadelphia, PA

• Advised students on grammatical structures and vocabulary in the Japanese language
• Proofread essays and reviewed assessments/assignments in Japanese

Dover, DE

• Led classes and mentored fellow students
• Oversaw belt-testing and ceremonies

Wilmington, Delaware

• Tutored fellow students in the Spanish language
• Proofread compositions; graded tests and homework