Co-Owner and Business Office Manager responsible for Human Resources, Marketing, Financial Management, Patient Intake, Medical Billing and Facilities Management.

Promerica Health is a subsidiary of TideSmart Global, an experiential marketing agency. As the VP of Promerica Health's Compliance and Communications duties included: overseeing mobile health experiences while maintaining State and Federal regulation compliance, working with business development to strengthen funnel of new prospective clients and managing client relationships.

• Direct daily operations for 78-bed Skilled and Long-Term Care Nursing Facility.• Achieve highest degree of quality care by monitoring quality measures.• Drive world-class customer service ensuring high satisfaction among residents. • Maintain compliance with State and Federal regulations.• Implement aggressive employee recruitment and retention initiatives.

• Handled sales and marketing efforts to obtain optimal occupancy levels within new Assisted Living community, and maximize revenue production.• Assisted prospective residents, family members, and advisers with senior living options.• Increased community awareness by participating in local events and hosting functions.• Hired and managed 2 Sales Associates to assist with selling apartments to seniors.

Managed and sold 40+ accounts in 15 mid-western states for manufacturer of single-use products used in healthcare, diagnostic, forensic, critical environment, food safety, and drug manufacturing industries. Met with accounts in person to establish in-depth rapport, build long-term relationships, and educate on product lines and market usage. Worked with distributor partners and OEMs, ensuring production and delivery of stock and customized products. Coordinated efforts with research and development team to produce and price products in timely manner. Communicated with lab production regarding market needs and customer demand to maintain warehouse supply. Negotiated contracts and rebates with distributor partners for diagnostic, medical, and industrial customers.

Managed $10M territory with 100+ accounts in Maine, New Hampshire, and Massachusetts. Met weekly with ~10 accounts to sell medical supply products to home care and long-term care industries, and mental health hospitals. Cultivated relationships, uncovered needs, and recommended appropriate products and services. Provided demonstrations with clear explanations of product features and benefits. • Built solid client relationships, and maintained relationships for years, employing consultative sales techniques to help clients save money with innovative solutions.• Utilized Salesforce to organize client data, analyze territory, and maintain pipeline.• Increased sales by using extensive clinical knowledge, and by bringing on new product lines to distribute based on customer need.• Helped clients with SupplyManager (purchasing) and ScanManager (inventory) issues.• Installed Orbits kiosk system (bar code technology) for inventory management and billing.• Worked with GPOs, and negotiated product contracts with medical supply manufacturers.• Performed Medicare part B billing by accessing payer information and getting Physician Order Verifications. • Analyzed reports to write business reviews highlighting utilization-pattern variances. • Educated licensed nursing staff on new diagnostic testing equipment. • Mentored new field representatives to ensure smooth onboarding process.• Received 2012 Top Performer Award for accomplishing all quarterly promotional goals. • Achieved annual revenue goal 100%+ every year 2006 through 2011.

Handled management and day-to-day operations of 16-bed Intermediate Care Facility for Individuals with Intellectual Disabilities. Coached 60-member staff on compliance with federal and state regulations. Taught documentation procedures that met reimbursement requirements. Managed operating and capital budget by implementing internal controls.

Handled operations of 85-bed Long-Term Care Facility. Managed 130 employees. Increased revenue and admission rate by implementing new policies, streamlining old procedures, and developing community relationships. Set initiatives and met goals to improve community relations and employee retention rates.

Managed 130 employees for 98-bed Residential Care Facility. Awarded Highest-Ranked Facility in region. Coached CRMAs and PCAs on policies and procedures. Trained staff to identify, report, and respond to resident issues with appropriate responses. Worked with Stephens Memorial Hospital Risk Management and QI departments to meet JCAHO standards.

Served as technical customer service and sales representative for Reference Laboratory. Worked with physicians, nursing homes, home health agencies, medical review officers, and other clinical staff to close new business and to ensure timely, accurate, and cost-effective laboratory testing.

Served as hospital laboratory generalist in various departments: Hematology, Chemistry, Blood Bank, and Microbiology. Promoted to manage the Cardiac Operating Room Laboratory, which performed stat labs during cardiac bypass surgeries.