As the General Manager, I focus mainly on coaching my sales team, solving problems, and giving the best customer experience for clients. With my refined skill set, I bring customer-centric mindfulness that enables businesses to innovate and thrive. This is what I’ve done for the stores I have worked with JackRabbit, as I fostered top performing teams and leaders within the company. Specialties:+ Management and Leadership Strategy+ Customer, Partner, and Client Relations+ Sales Management Training+ Performance Management+ Process Improvements+ KPI Improvements+ Growing Start-Up OrganizationsI love photography, adopting rescue dogs, going on adrenaline-filled trail runs, and discussing the principles leadership. If you ever want to bounce ideas off of me, please feel free to contact me.
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Retail Store ManagerSorelCastle Rock, Co, Us -
Retail Experience ManagerFleet Feet Dec 2021 - Sep 2024Fort Worth, Texas, United States•Led a team of 10-18 associates, providing training and development to enhance performance and customer experience•Increased sales and profits by having top KPIs in the company year after year•Collaborated with vendors and marketing team to increase brand awareness, ensuring a positive experience for employees and customers•Maintained high standards of store presentation, including visual merchandising and adherence to brand guidelines•Resolved customer complaints and inquiries efficiently, ensuring high levels of customer satisfaction and repeat business. -
General ManagerJackrabbit (Formerly Running Specialty Group) Mar 2018 - Dec 2021Dallas/Fort Worth Area* Responsible for operations in a 1.5 million dollar store with a Regional Distribution Center that services over 62 stores.* Provide mentoring and leadership development for direct reports.* Development and implementation of strategic business plans to achieve sales goals.* Analyze KPI data to improve performance results.* Developed and sustained 22.70% YOY growth from 2019-2020 and 41.14% 2020-2021 -
Retail Store ManagerJackrabbit (Formerly Running Specialty Group) Sep 2015 - Mar 2018Dallas/Fort Worth Area2017-2018*Responsible for all sales, marketing, and operational efforts for a $1.8M retail door in the run specialty channel.*Delivered and sustained 47.93% YOY growth in a team of 8-10 sales professionals.*Developed Run On Coppell to be one of the top stores in the company with high profit margins.
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Sales Associate & Merchandise AssistantTri Shop Feb 2015 - Sep 2015PlanoI worked with the lead buyers with purchasing by making new SKUs in our point of sale system. I also was in charge of tracking and monitoring return processes, damages, and expired products directly with our vendors.
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Assistant ManagerJackrabbit Formerly Running Specialty Group (Rsg) Sep 2014 - Feb 2015Dallas/Fort Worth Area*Promoted to Assistant Manager/Apparel & Inventory Manager from Sales Associate within two months*Oversaw the apparel and accessory layout and product placement of the store*Assisted sales associates in tackling difficult situations and problem-solving* Served as store representative at running events and expos.* Liaison between customers and brands to ensure best possible experience and products forconsumers
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Sales Manager | Apparel & Accessories BuyerA Runner'S Circle Apr 2009 - 2014Greater Los Angeles Area* Interface with customers to understand their running goals, analyze their physical gait and anatomical structure, recommended shoes and products based on their needs* Manage day-to-day operations of the #1 ranked Running Specialty Store in Southern California* Hire & train staff of 10+ to optimally perform daily procedures and exceed sales goals while authentically assisting customers.* Cash handling, timesheet preparation, matching PO’s with invoices.* Inventory, receives/processes stock received
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Sales AssociateA Snail'S Pace Inc Feb 2006 - Aug 2007Pasadena, California
Jennifer Castro Education Details
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Psychology -
East Los Angeles City CollegePhotography
Frequently Asked Questions about Jennifer Castro
What company does Jennifer Castro work for?
Jennifer Castro works for Sorel
What is Jennifer Castro's role at the current company?
Jennifer Castro's current role is Retail Store Manager.
What schools did Jennifer Castro attend?
Jennifer Castro attended University Of California, Davis, East Los Angeles City College.
Who are Jennifer Castro's colleagues?
Jennifer Castro's colleagues are Bernardino Francisco Francisco, Miranda Taylor, Lindsay Sexton, Jeff Gagatko, Isabella Mcvey, Pathy Mutamba, Testeur Test.
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Jennifer Castro
Plano, Tx4urbanairparks.com, topgolf.com, unleashedbrands.com, invitedclubs.com3 +121450XXXXX
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Jennifer Castro
Director Of Strategic Projects And Diversity Education At Harvard T.H. Chan School Of Public HealthProvidence County, Ri5lesley.edu, brown.edu, lesley.edu, risd.edu, leprinofoods.com2 +140133XXXXX
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Jennifer Castro
Accounting And Operations Manager Specializing In Process Improvement And Business DevelopmentGreater Sacramento1ca4it.com
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