• Improved the fiscal position and comprehensive operational success of a large, tiered service senior living community achieving 14% NOI growth with an occupancy rate sustaining 98.87% over trailing 24 months• P&L responsibility for a $13 million operational budget including census and income forecasting, manpower projections, capital budget and operational expense planning • Strategic planning for growth with a focus on B2B referral relationships, target market engagement, and lead tracking• Two consecutive deficiency free state surveys• Development of KPI measures, tracking tools, analysis and system evaluation using LEAN six sigma methods to improve operational performance and productivity

• Successful turnaround leadership to an assisted living facility experiencing census, staffing, quality, and financial challenges producing margins exceeding 38% with NOI growth of 26% over 3 years.• Responsible for ensuring operational success including oversight of sales, marketing plans, clinical service, food service, physical plant and human resources in compliance with NYS DOH regulations.• Oversight of LHCSA operations – Sterling Glen Care at Home, as a separate $1.8 million P&L • Management of an $8.5 million dollar facility renovation including: closing and relocating residents and staff, construction management, and reopening with 90% residents returning• Implementation and management of sales and marketing strategy related to repositioning the property in the market, negotiated affiliation with regional hospital and launching a public relations campaign• Lead through a merger and acquisition including due diligence, policy integration, IT project role out, HR management with no staff attrition related to merger• Collaborated with International Longevity Center on a publication related to transitions to independent living and life satisfaction in senior population• Adapted and trialed Stamford Model Chronic Disease Coaching Program for nurses and case managers• Decreased operational expenses by 34%• Increased in corporate ranking for customer satisfaction from seventh to second• Increased in corporate ranking for employee satisfaction from fifth to second

• Management of all human resource functions for 2400 employees over six separate business lines in two airports• Responsibility for recruitment, payroll, HRIS, compliance with employment laws, and labor relations • Successful negotiation of 2 union contracts• Design and implementation of ISO 9002 quality compliance and performance monitoring system gaining certification on the first round evaluation• Negotiation team member for $50m Virgin Atlantic service contract• Managed acquisition and merger of a new business line integrating 220 union employees • Designed Swissport University e-learning platform reducing in classroom hours by over 50%

• Administrative oversight of multiple residential programs located throughout Long Island including direct supervision of six management teams and their respective support staff• Strategic fiscal planning involving multiple site budgets totaling over $5 million dollars annually, capitol project planning, variable funding streams and grant writing• Development and implementation of philosophy based customer service initiatives to enhance service provision, increase employee loyalty and generate interest from persons seeking service

• Design and facilitation of management workshops, change management initiatives and regular coaching exercises to maximize leadership potential• Organizational re-branding and strategic deployment of new corporate values including all communications, alignment with performance appraisals, team member feedback surveys, and orientation training• Instructional design and facilitation of COACH leadership workshops for management staff• ROI for all training initiative including measurement of learned and transferred behaviors and calculates of fiscal benefit and impact• Oversight of agency wide quality assurance and safety personnel and responsibility for maintaining on going safety audits and system reviews• Oversight and management of OSHA compliance and reporting systems including tracking and analyzing of workers compensation claims

• Design and implementation of Dignity Home Care including LHCSA licensing under state regulations, policy development, and survey preparation• Tracking and reporting of incidents, quality and resident satisfaction measures.• Delivery of successful startup leadership for program including staff onboarding for both LHCSA and ACF operations• Administrative oversight of Residential Dementia program including direct supervision of 18 staff• Strategic care planning involving strategies to manage behavior associated with dementias