Jenny Rendle Email and Phone Number

Key elements of this position include:• Ensuring the achievement of the highest level of guest satisfaction.• The achievement of the highest standard of catering within the budgeted costs.• The achievement of the highest standards of hygiene, maintenance, security and appearance of grounds and gardens.• Effective recruitment, supervision of induction, encouraging development, appraising performance, providing the necessary training for promotion, recommending to the HR Department such staff who are capable of promotion• To take responsibility for and to ensure the effective motivation and administration of all staff employed on site, and achievement in all aspects of welfare, enjoyment or discipline.• Key achievements within this role have included in my first season with HF as a team we achieved Bar GP% to company target and a surplus profit of £38,000 a growth of £9,500 year on year• Consistent achievement of food costs against budget.• Development of a working, mutually beneficial partnership between HF Holidays and a Brecon based Beauty and Holistic Therapy Company• Engaging locally with businesses and local residents in St Ives through Twitter, Facebook & The St Ives Tourism Association.• Achieving 4 * Guest Accommodation grading from Visit Wales in March 2010 at Nythfa House, Brecon• Maintaining 4* Guest Accommodation grading from Visit Britain in 2011 & 2012 at The Chy Morvah, St Ives

I started my career with HF Holidays as a General Assistant, my duties included;• Bar Work• All aspects of housekeeping within a 38 bedroom hotel• Serving guests in the restaurant with up to 80 covers• Customer ServiceIn January 2003 I was promoted to Head General Assistant. This position came with the additional responsibility of;• Supervising breakfast and dinner service• Ensuring General Assistants were providing the highest levels of cleanliness in bedrooms and public areas• Involvement in staff induction and training• Providing support to management in the set up and running of weddings, conferences & meetings• Delegation of tasks on a day to day basis to General Assistants• Liaising with maintenance teamIn January 2004 I was promoted to the position of Assistant Manager, in addition to my existing responsibilities this role included the following key duties;• Deputising in the absence of the General Manager• Communication with external and internal customers via e mail and telephone• Identification of opportunities to grow the business in new ways• Staff Scheduling• Assist Hotel General Manager with day to day administration