• Cultivate strong, long-term customer relationships, focusing on maximizing account value and satisfaction.• Understand customer objectives to tailor solutions and strategies that drive success.• Lead the implementation process from onboarding to platform adoption, ensuring a seamless experience.• Guide customers in utilizing resources and training for successful outcomes and long-term engagement.• Use data-driven strategies to encourage product adoption and enhance platform usage.• Proactively resolve critical customer issues and ensure timely support.• Develop scalable processes and workflows, securing stakeholder buy-in for effective customer support.• Create and maintain clear documentation for onboarding and training.• Manage client and product development projects, ensuring alignment and timely delivery using tools like Monday.com.• Engage with customers at conferences and visits to stay informed of trends and maintain strong relationships.• Head up marketing efforts for Vista Analytics, creating strategies and leading initiatives that drive brand growth and engagement.• Manage freelancers to ensure high-quality deliverables and alignment with project goals.• Project management and creation of marketing assets ensuring consistency and effectiveness in messaging