- Manage Billing and Accounts Receivable- Build upon, track, and report financial and performance data to support data-driven decision-making- Analyze financial data, identify trends, and provide insights to help the organization achieve its financial goals- Serve as a subject matter expert and provide training to other team members on billing and credentialing- Work closely with the clinical team, business development, marketing, and leadership to share insights, centralize information, align on revenue goals, and provide systems support

Billing and Credentialing CoordinatorCullman, Decatur, and Huntsville, AL and Union, MS04/2018 - present- Revenue Cycle Management- Verify insurances, employee assistance plans, and 3rd party payers for clients- Maintain all therapists’ credentialing data on CAQH and various insurance/EAP systems- Credential new therapists with insurance panels- Manage PM/EMR system settings, forms, fee schedules, etc.

Previous positions:Intake and Credentialing CoordinatorDecatur, AL and Huntsville, AL9/2017 - 04/2018- Schedule all new and returning client assessments with the therapists most appropriate for clients’ personal situations - Verify insurances, employee assistance plans, and 3rd party payers for all assessments and reauthorizations- Enter all assessment and reauthorization data into Valant Private Practice Management Suite- Compile data to complete monthly and quarterly intake/assessment reports and other reports, as requested- Maintain all therapists’ credentialing data on CAQH and various insurance/EAP systems- Credential new therapists with insurance panels

Client CoordinatorHuntsville2/2016 - 9/2017- Schedule all current client appointments- Answer all reception desk phone calls- Greet each client as they arrive and accept all client payments- Balance transactions daily- Complete daily check deposits and weekly cash deposits - Compile data for weekly session reports- Keep lobby and front office areas tidy

Positions held: Business Operations Specialist, 2011-2016Business Operations Coordinator, 2011Business Operations Support Specialist, 2010-2011Customer Support Specialist/VS, 2008-2010Volunteer Support Specialist, 2007-2008- Paid invoices for North and West Alabama- Followed corporate procedure to prepare monetary deposits- Entered gifts into Salesforce for executives and Major Gifts Officer as they were received- Assisted Executives with fundraising and board development- Arranged travel and requested expense reimbursement- Updated and maintained Executive's calendar through outlook- Managed fleet maintenance and reservation requests- Managed front desk volunteers and senior aides for 12 offices throughout North and West Alabama- Ordered office supplies and janitorial supplies for 12 offices in North and West Alabama- Assisted hiring managers with the hiring process- Verified employee identification documents and completed I-9 documentation verifications- Organized small and large events/meetings/trainings (5 - 300 people) by coordinating with meeting organizers on meeting space, set-up requirements, equipment requirements and meal arrangements- Assisted with chapter events; volunteer recognitions, open houses, board and committee meetings, annual meetings, fundraising events and in-house trainings- Managed silent auction committee and helped procure items for silent auction netting 65% of its procurement value- Provided facility and building support by coordinating with vendors and maintenance technician- Conducted one-on-one or group training sessions on payment card, invoice, expense reimbursement and travel systems- Customized public facing documents for the local office using national templates- Composed presentations, social media posts, and meeting agendas/supporting documentation- Scheduled media appearances for the Executive Director, when requested, gathered supporting documentation prior to the appearance

-Performed general office duties such as answering a dual-line telephone, directing calls to appropriate managers or technicians and answering customer questions regarding invoices and pricing-Designed logo and advertisements-Using QuickBooks, managed Accounts Receivable, Accounts Payable, and Payroll-Using QuickBooks and manual calculation methods, calculated and paid Alabama Sales Tax and Payroll Tax-Prepared quotes for avionics installations and maintenance based on customer specifications-Prepared invoices for avionics installations and maintenance-Made weekly deposits into the company account-Ran business errands for the Accountable Manager-Reported overdue accounts to a collections agency-Prepared paperwork to be submitted to the Federal Aviation Administration (FAA) for approval-Ordered and stored office, shop and installation supplies and avionics equipment-Participated in the development of the employee handbook and employee policies-Prepared inventory and tagged avionics units as operable or inoperable according to Federal Aviation Administration (FAA) guidelines-Filed updates to the Federal Aviation Regulations (FAR)-Prepared and mailed Instrument Flight Rules (IFR) and Visual Flight Rules (VFR) certification reminders

-Answered a multi-line telephone-Received incoming and made outgoing calls for clients-Took orders and messages from customers