Reported directly to VP of Internal Audit, providing leadership, oversight, and strategic direction for 24-person Retail Audit Team. Directed planning and execution of retail audits to analyze store performance, identify and dissect barriers to profitable growth, and optimize in-store shopping experience. Generated key data / insights to identify and remediate operational risk, ensure compliance, and shape retail strategy.Selected accomplishments:• Integrated 2 teams after Sprint / T-Mobile merger.• Achieved YoY enterprise-wide improvement in operational health.• Introduced PowerBI as primary reporting platform.

Shaped audit retail strategy and supervised team of 10 direct / indirect reports, including Manager, Audit Project Managers, Auditors, and Business Analyst, to develop and implement cohesive audit plan to effectively uncover, address, and eliminate key areas of retail risk for over 8k stores. Oversaw independent store assessments and initiated suite of process improvements, which influenced all levels of organization.Selected accomplishments:• Established trusted-advisor relationships across all levels of organization through meaningful findings and impactful business recommendations.• Leveraged trusted-advisor relationships with executives, raising awareness of existing and emerging risks, ensuring alignment on core business priorities, and making case for change and transformation.

Handpicked to plan, lead, and manage all retail audit activities for over 10K company and dealer-owned stores. Consulted with business partners and store owners to ensure effective execution of policies and processes. Built and developed cohesive team of 10 Project Managers and Auditors to plan, analyze, test, and report on retail risk. Presented results to senior leadership.Selected accomplishments:• Enabled efficient collection, manipulation, analysis, and dissemination of store data to supplement store visits, increasing effectiveness of store audits and expanding coverage to all stores.• Implemented Robotic Process Automation to streamline audit testing.

Managed all aspects of audit process across over 5K dealer-owned stores, from planning to execution and reporting. Routinely identified high-risk, non-compliance, potential fraud, inefficiencies, and cost avoidance opportunities. Reported and presented to leadership team, raising awareness on key issues to influence decisions and drive actionable remediation plans.Selected accomplishments:• Developed new strategy to introduce greater accountability into auditing process.• Established new KPIs for incorporation into audit process, giving broader insights into individual store performance.

Wholly owned sales, operations, and staffing. Increased annual sales from $800K to $1M while minimizing operating expenses. Earned multiple awards for sales and operations. Led multiple new store openings.