Jennifer Roby Email & Phone Number

Texas, United States

Texas

Fort Worth

• Provided vision and direction for programming that engaged, connected and educated participants about community issues, strengthened leadership skills and broadened personal and professional networks.
• Responsible for staff training, development, evaluations, promotions, adhering to department budgets, staff coaching, staff corrective action and staff retention strategies.
• Led employees to meet the organization’s expectations for productivity, quality and goal accomplishment.

Dallas/Fort Worth Area

• Provided Direct Supervision to eight intake staff and 15 Youth Care Specialists. Responsible for the coordination of placement for all children and youth within a six county radius of Tarrant County.
• Responsible for motivating team to meet contract standards, performance outcomes and high customer service standards.
• Worked with management in applying development interventions and principles to improve workplace effectiveness.

Fayetteville, Arkansas Area

• Provided direct supervision to four unit supervisors who manage the daily activities of 24 case managers and 2 administrative personnel. Under my leadership overdue investigations decreased by a rate of 53%.
• Sourced and reviewed resumes for position qualification determination to ensure all four units were fully staffed at all times to alleviate any loss in productivity.
• Supervises the work of subordinate employees by establishing work schedules, assigning specific duties, providing clear, explicit and detailed instructions and monitoring and reviewing work to ensure adherence to.
• Reviews and discusses information obtained by workers investigating suspected child abuse and neglect complaints to determine if allegations can be substantiated.
• Provides direct casework services for protective, foster care, and supportive services cases and conducts home studies and investigations of suspected child abuse and neglect.

Fayetteville, Arkansas Area

• Provided supervision to nine case managers ensuring they completed tasks such as monthly home visits, case plans, court reports and family assessments.
• Coordinated services with other agencies when assisting clients with multi-problems. Compiled monthly reports for submission to executive staff and the legislative body. Ensure all foster care placements were.
• Worked closely with foster parents to ensure all needs of the children were being met. Reviewed and monitored case records and reports to ensure quality service delivery and compliance with state and federal laws and.

Dallas/Fort Worth Area

• Provided outreach to families regarding the newly implemented TexCare health care plan.
• Provided direct oversight to two contracted programs coordinating outreach to Tarrant County and 11 other counties.
• Responsible for program development, implementation, and supervision of outreach coordinators.

Master Of Science - Ms, Management And Leadership

Bachelor'S Degree, Family Studies