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I’ve had the unique opportunity to distinguish myself in a variety of operational leadership roles. In them, I’ve demonstrated exceptional skills in devising and implementing process improvements to increase quality, efficiency, and customer satisfaction. Leveraging a keen ability to assess current processes, analyze workflow, and look for viable ways to improve and simplify, I have delivered measurable results as an agent of change and process improvement/efficiency expert.Throughout my career, I’ve been responsible for developing and executing key strategic initiatives to drive transformational change through operational improvements, business processes reengineering, program management, and change management. I strike a strong balance between strategic planning and tactical execution by combining business acumen, deep business operations knowledge, and experience fostering strong team cultures by developing clear expectations and goals, and providing effective mentoring.With a belief that “people are the foundation of business success,” and a keen ability to recognize the strengths of individual team members and overall teams, I envision and create people solutions that drive better business processes by building on strengths and empowering team members to execute their responsibilities effectively.I’m an analytical thinker and problem solver able to achieve results in complex organizations through stewardship, influence, motivation and change leadership. My efforts have been consequentially recognized through 11 peer-based awards for excellence.Skills and ExpertiseSix Sigma Certified, Business Process Improvement, Change Management, Efficiency & Automation, Leadership, Team Building, Strategic Planning, Program/Project Management, Performance Management, Corporate Culture
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Associate Business ArchitectUcare Oct 2023 - PresentMinneapolis, Mn, Us -
Process Improvement AnalystQ Consulting, Inc Jan 2020 - Oct 2023Minneapolis, Mn, Us -
Senior Project Manager Of Process Improvement InitiativesUnitedhealthcare Nov 2015 - Oct 2019Us Managed a large Process Improvement Initiative on Service Recovery to align all lines of business on reducing repeat callers, improving customer service on low survey scores and allowing members to speak with supervisors when requested. This involved conducting Root Cause analysis to determine the key transactions that created the most pain points for members and tracked weekly performance to those identified areas and tweaked the processes to better achieve the desired results. All lines of business significantly improved scores in all 3 areas. As part of my Six Sigma Green Belt certification project, I identified a cost-benefit process that was very manual and focused on how we could improve that process. Changes were made to the intake form and the output to more automatically monitor performance. This significantly improved the turn-around-time from over 10 days to 3 days. Managed a cross-functional (UHC and Optum) pilot to ultimately improve the end to end member experience. We identified 50 use cases in which we promoted 6 key ones to features to be actively worked as part of the pilot. We baselined and tracked the ongoing data to monitor performance results. We produced weekly leadership updates on key accomplishments and recommended next steps. The end goal was to spin-off other use cases into pilots. Managed team project portfolio; revamped the software tool to make it more streamlined and efficient. Trained team on changes and produced weekly reports for leadership. Switched to a better software tool, so helped broader team set up, train, support and adopt this road mapping tool for strategic planning and leadership reporting. -
Project ConsultantKantar Feb 2015 - Oct 2015London, GbLed enhancement of internal quality management and project management tracking software. Deployed to multiple countries briefing on new features, creating training materials and videos and coordinating translations. Harnessing user feedback, worked with developers on recommending and testing new features, building requirements and custom reporting. -
Vp Of OperationsIpsos Jan 2013 - Dec 2014Paris, FrProvided strategic leadership to improve operational effectiveness of the Face-to-Face business unit comprised of seven professionals focused on delivering quality market research projects. Oversaw daily operations and ensured that the business unit had the proper operational controls, reporting procedures, and people agenda in place to ensure operating efficiency. Led a virtual team of five project managers and two bidding managers. Drove efforts to ensure that the business unit met targets for financial, internal satisfaction, team utilization, personal collaboration, and contribution. Evaluated process flow in order to identify opportunities for improvement, automation, and cost savings. Based on review, built and implemented automated tools that improved efficiency and eliminated redundancies. Presented results to Senior Management and Client service teams.Key Accomplishments Successfully exceeded financial objectives by 19%. Significantly improved 2013 employee satisfaction scores 17%; further improved 2014 scores by 5%. Reduced project management time 20%. Improved bidding tools and process; substantially improved turn-around time by 20%. Implemented quarterly preferred vendor meetings to review scores, targets and how to improve service. -
Senior Manager, Business Process And Quality – Tns, A Kantar Group CompanyTns North America Mar 2011 - Dec 2012London , CoIdentified operational business process improvement opportunities. Delivered improvements to increase organizational efficiency and flawless execution on customer commitments. Conducted process flow mapping and developed process diagrams in order to eliminate redundancies, dramatically reduced the number of hand-offs across team members, and streamlined processes. Worked with the implementation team to execute changes utilizing change management techniques. Owned the re-engineering, implementation and deployment of the quality tracking tool across the organization; worked with application developers and shared data dashboards globally. Oversaw end user training and support. Requested by executive leadership to travel to India, Brazil, London and many US cities for client-facing visits to oversee project execution and streamline the process. Key Accomplishments Implemented improvements across three different teams that resulted in a 25% reduction in project time. Partnered with application developers to drive enhancements to several tools. Effectively aligned documentation and process to ISO standards for a top client; attended a week long training on ISO 20252 in order to become educated in the standards. -
Resource Management – Tns, A Kantar Group CompanyTns North America Jan 2010 - Mar 2011London , Co* Implemented project management best practices and resource planning to deliver on strategic business objectives. * Defined roles and developed new processes for teams managing over 2500 projects annually.* Partnered with process and quality team and led cross-functional initiative to revamp the quality management tool; coordinated enhancements with applications team and conducted trainings across the organization.
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Various Positions - Detailed BelowKantar Group Apr 1993 - Dec 2012London, Gb
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Senior Manager Of Project Management – Kantar OperationsKantar Operations (Research International) Oct 2008 - Dec 2009Tooley Street , London, Gb Led a virtual team of ten professionals (Project Managers, PM Support and Project Schedulers) in the execution of market research with a primary focus on consumer product testing in-person and online. Consulted on methodologies, cost estimates and standards for quality project execution including on time, on budget with the highest quality.Key Accomplishments Analyzed process flows and significantly reduced handoffs by streamlining processes. Recognized as one of the top leaders in the company. Received highest annual award. Managed customer relationship with top client to guarantee efficient project execution. Developed specifications for a vendor performance database. -
Senior Manager Of Project Management – Kantar OperationsKantar Operations (Research International) Jun 2004 - Oct 2008Tooley Street , London, Gb* Led a virtual team of ten professionals (Project Managers, Project Management Support and Project Schedulers) in the execution of market research initiatives with a primary focus on consumer product testing for in-person and online. * Analyzed process flows and significantly reduced handoffs by streamlining processes.* Recognized as one of the top leaders in the company. Received highest annual award within company.
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Consumer Research SupervisorNorthstar Interviewing Service 1992 - 1993
Jennifer Rogers Skills
Jennifer Rogers Education Details
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University Of Minnesota - Carlson School Of ManagementSpeech Communication
Frequently Asked Questions about Jennifer Rogers
What company does Jennifer Rogers work for?
Jennifer Rogers works for Ucare
What is Jennifer Rogers's role at the current company?
Jennifer Rogers's current role is Associate Business Architect at UCare.
What is Jennifer Rogers's email address?
Jennifer Rogers's email address is je****@****tar.com
What is Jennifer Rogers's direct phone number?
Jennifer Rogers's direct phone number is +195285*****
What schools did Jennifer Rogers attend?
Jennifer Rogers attended University Of Minnesota - Carlson School Of Management.
What skills is Jennifer Rogers known for?
Jennifer Rogers has skills like Market Research, Quantitative Research, Marketing Research, Strategy, Project Management, Management, Customer Insight, Questionnaire Design, Process Improvement, Leadership, Advertising Research, Segmentation.
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