Jennifer Taylor Email & Phone Number

Orlando, Fl, Us

Winter Park, Florida, United States

Coordinates project activities, managing resources, and ensures that AV systems are installed and integrated seamlessly to meet client requirements. Main liaison between clients, vendors, and internal teams to deliver high-quality AV solutions on time and within budget.Customer Communication & Issue Resolution: •Communicated with customers to provide order updates, resolve issues, and schedule deliveries/installations.Order Management: •Initiated and managed deliveries… Show more Coordinates project activities, managing resources, and ensures that AV systems are installed and integrated seamlessly to meet client requirements. Main liaison between clients, vendors, and internal teams to deliver high-quality AV solutions on time and within budget.Customer Communication & Issue Resolution: •Communicated with customers to provide order updates, resolve issues, and schedule deliveries/installations.Order Management: •Initiated and managed deliveries and installations, ensuring efficient order handling, including large-scale projects.Customer Support: •Served as a knowledgeable resource, addressing customer inquiries and concerns.Sales Support: •Assisted in determining fees, discounts, and generated quotes for customers, contributing to the sales process.Order Accuracy: •Checked order acknowledgments against original orders, resolved discrepancies, and confirmed ship dates promptly.Punch List & Warranty Work: •Entered orders for punch list or warranty work and ensured timely resolution of punch list items.•Work Order Coordination: Generated work orders and coordinated with installation teams for final delivery and installation.•Records Management: Maintained meticulous records, including sign-offs, approvals, and key decisions.•Invoicing & Accountability: Verified project completion and ensured accurate and timely invoicing for all completed work.•Adaptability: Embraced additional responsibilities as assigned, contributing to team and organizational success. Show less

Orlando, Florida

Specializing in Luxury Brand properties, directly overseeing operations to achieve and maintain revenue growth and profitability goals, with an emphasis on providing exceptional customer service and technical excellence for our business partners and clients in the Live, Virtual and Hybrid Events / Hospitality Industry.Venue Partner Relationships:•Develop and maintain strong client relationships for customer retention.•Act as a point of escalation for high-profile… Show more Specializing in Luxury Brand properties, directly overseeing operations to achieve and maintain revenue growth and profitability goals, with an emphasis on providing exceptional customer service and technical excellence for our business partners and clients in the Live, Virtual and Hybrid Events / Hospitality Industry.Venue Partner Relationships:•Develop and maintain strong client relationships for customer retention.•Act as a point of escalation for high-profile events.•Identify key contract renewal influencers and facilitate planning efforts.•Collaborate with Venue Sales Leadership on sales strategies.•Participate in business review presentations.Financial Management & Reporting:•Manage efficient, profitable operations with revenue maximization.•Achieve financial goals by managing labor and costs.•Oversee reporting and billing processes.•Review P&L and develop action plans.•Ensure timely payments from venue partners.Operations Management:•Strategically direct high-tech, high-volume events.•Manage daily floor operations, scheduling, and equipment setups.•Maintain inventory control and safety standards.•Optimize labor and equipment resources within the local market.•Attend venue meetings and analyze schedules for resource sharing.Sales Management:•Create and present reports to senior management.•Stay updated on new product/service offerings and emerging technology.Customer Service:•Cultivate relationships with customers and venue personnel.•Lead the team to exceed customer expectations.•Ensure accurate equipment setup and customer support.•Enforce professional image and guidelines.People Development:•Promote a high-performance culture and Core Values.•Manage performance, address concerns, and facilitate team development.•Navigate union labor dynamics where applicable. Show less

Orlando, Florida, United States

Responsible for successfully managing assigned venue. Responsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. Created a culture of achievement, supported diversity, pursued continuous improvement, and demonstrated an unwavering commitment to cultivating and growing the venue relationship.Operations Management•Strategically managed… Show more Responsible for successfully managing assigned venue. Responsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. Created a culture of achievement, supported diversity, pursued continuous improvement, and demonstrated an unwavering commitment to cultivating and growing the venue relationship.Operations Management•Strategically managed high-tech events.•Directed daily floor operations, scheduling, and equipment setups.•Maintained inventory control and equipment quality.•Efficiently shared labor and equipment resources.•Attended venue meetings and analyze schedules.Financial Management and Reporting•Maximized revenue and profitability through cost control.•Achieved revenue goal by more than 20%•Achieved financial goals by managing labor and costs.•Reviewed P&L and develop action plans.Sales Management•Maintained accurate opportunities in CRM.•Created and presented reports to senior management.•Stayed updated on new products and technologies.Customer Service•Cultivated relationships with customers, venue personnel, and teams.•Adhered to professional standards.People Development•Managed performance, addressed concerns, and facilitated team development.•Navigated union labor markets (where applicable).•Provided coaching and training to team members. Show less

Grande Lakes, Jw Marriott & The Ritz Carlton

Managed 6-12 team members in coordinating the daily and evening events. Responsible for delegating tasks to individuals, ensuring proper room set up, strikes, and contact with the clients to ensure satisfaction, address needs. Created daily flow sheets and managed inventory transfers in and out.

The Ritz Carlton Orlando

Managed 3-6 team members in coordinating the daily and evening events. Responsible for delegating tasks to individuals, ensuring proper room set up, strikes, and contact with the clients to ensure satisfaction, address needs. Created daily flow sheets and managed inventory transfers in and out. Coordinated with concierge to meet client needs and expectations.

Orlando/Tampa Areas

Worked in conjunction with several different companies during this time period as a freelance tech. Helped set concert arenas for many high profile acts, facilitated booths and events at convention centers, and have been part of teams to help set break out rooms in various venues and hotels. Experience ranges from stagehand/roadie work to lighting rigs, cyber cafes, large load in and load outs, inventory control.

Associate Of Science, Recording Engineering

Bachelor Of Arts - Ba