Jennifer Rundall Email & Phone Number

Little Elm, Tx, Us

Remote

· Oversee the mortgage loan closing process, managing a team of Closers to ensure document accuracy, regulatory compliance, and timely loan closings within guidelines. · Lead the Post Closing and Final Document Department, oversight of original note/collateral management delivery, driving timely file audits, file delivery to investors, clearing of conditions, while maintaining compliance standards, and ensuring proper document recording.· Continuously monitor pipelines to meet timelines, facilitate smooth and on-time loan closings, and optimize overall process efficiency.· Key decision maker for all staff hiring-related operations, including assessing submitted applications and resumes, holding interviews, selecting, and onboarding new hires. · Positively collaborate and engage with other production department leaders to identify and close process gaps, reduce loan file errors, and enhance operational efficiency.· Continuously develop, implement, and refine department policies and procedures.· Collaborate seamlessly with title companies, borrowers, closing attorneys and lenders to swiftly resolve escalated issues and find immediate solutions to problems.· Provide continuous training to staff on process changes, ensuring all team members are up-to-date with latest procedures.· Investigate internal escalated loans issues and ensure root cause issues are identified and resolved timely.· KEY ACHIEVMENTS: · Promoted from Post Closing Manager to Lending Manager Sept 2023. · Reduced the cycle time for initial closing disclosure and closing documents being sent out while developing and integrating scalable processes, also reduced the cycle time for post-closing suspended loans and significantly increased first-look purchase rate.· Strategically have assisted in the enhancement of the LOS system, designing multiple screens to streamline processes across Closing, Post Closing and Final Document departments, improving overall operational efficiency.

Dallas, Texas

In my previous role as Purchase Clearing Manager,:• Efficiently managed a team of Post Closing Purchase Clearers to sell loans to investors/bond agencies (DPA) and oversaw each team member’s pipeline for productivity and quality.• Collaborated harmoniously with production department leaders to drive down conditions and optimize processes to transfer sold loans quickly and efficiently—the ability to work well with others as an essential high-level leader.• Created, implemented, and maintained department policies and procedures to guarantee optimum quality and increase efficiency significantly; Provided training to staff on various loan programs, types, and investor overlays.• Provided oversight to the Mortgage Credit Certificate (MCC) program to ensure certificates were issued on time and monitored staffing levels, requesting additional staffing when necessary.• Managed recruitment exercises by reviewing resumes, conducting interviews, hiring staff, and overseeing the training and onboarding of new hires. Completed annual reviews and provided productive feedback to encourage growth.• Investigated escalated loans and ensured the root cause issues were identified and resolved; Managed escalated issues from investors and state bond agencies (DPA) and established long-lasting relationships with them.• Created an inspiring team environment with an open communication culture for all employees while delegating tasks and setting deadlines. • Collaborated with other managers, internal staff, and third-party companies to find applicable and immediate solutions to emergent problems.

Addison, Tx

In my previous role as Senior Bond Purchase Clearing Analyst, I: • Conducted the clearing of loan file suspense conditions on 90+ loans within pipeline with multiple state bond agencies (DPA). • Aided in training new employees regarding position procedures and Encompass/LOS system. Worked quickly and efficiently while developing and maintaining positive and productive working relationships.

Addison, Tx

In my previous role as Senior Purchase Clearing Specialist, I: • Conducted the clearing of loan file suspense conditions on 50 -120 loans within pipeline with multiple correspondent investors. • Aided in training new employees regarding position procedures and Encompass/LOS system. Worked quickly and efficiently while developing and maintaining positive and productive working relationships.*Promoted to Bond Purchase Clearing Team in November 2016.*

Addison, Texas

In my previous role as Loan Software Instructor/Client Customer Service, I:• Prepared classroom training and online webinars; managed the company’s customer support; oversaw training and testing of commercial servicer software.• Completed bi-monthly software update testing and created PowerPoint presentations for each new software rollout.• Prepare detailed reports for management and other departments by analyzing and interpreting data. Compared and researched customer information to identify patterns, relationships, and problems.• Provided outstanding, extensive, and exceptional customer support while promptly investigating and troubleshooting customer software issues.

Chandler, Arizona

In my previous role as Compliance Quality Control Specialist, I: • Submitted 10% of the company’s overall mortgage production to quality control outsource and reviewed over 300 loan officers’ marketing material to guarantee it met state banking laws and company compliance requirements.• Notified internal staff when QC files returned with review status and completed final verifications of employment for three company branches.• Obtained and maintained mortgage licenses within 20 states and assisted the Post Closing Department with clearing investor conditions as needed.

Tempe, Arizona

• Assisted with the development, testing, and maintenance of the Loan Origination Software/Empower implementation.• Executed test cases and documented product failures and successes to ensure product accuracy before software release.• After software roll-out, provided technical assistance to system users via e-mail and telephone for the entire bank.

Tempe, Arizona

In my previous role/s as Mortgage Loan Shipper & Servicing Specialist, I:• Processed payments from lenders and loans sold in the secondary market and investigated all loan and check disbursements, tax payments, pay downs, and fund wiring.• Reviewed the receipt of closing packages from the Closing Department to meet set deadlines and coordinated Scratch and Dent sales to ensure timelines were met for audits and sale deadlines.• Managed all MERS inquiries and all written and phone inquiries from customers and title companies.• Ensured the accuracy and completeness of all required documents and maintained proper closing procedures while serving as an intermediary between all parties involved in the loan transactions.• Stacked, audited, and delivered conventional FHA and VA files to investors within set deadlines and cleared suspense items within assigned pipelines.

In my previous role as Certified Notary Loan Signing Agent, I: • Provided loan document execution services as a certified notary loan signing agent to title/escrow and mortgage companies nationwide.*Certified through the National Notary Association (NNA)