• Analyze existing workflows and identify process inefficiencies or gaps within the Order to Cash, Procurement, and Master Data functional areas. Recommend process improvements and system enhancements to streamline operations.• Collaborate with business stakeholders to gather and document detailed functional requirements ensuring alignment with overall business objectives. • Work closely with technical teams to configure and customize ERP modules to align with specific business needs, ensuring smooth workflows.• Develop test plans, create test cases, and coordinate User Acceptance Testing (UAT) ensuring the system meets functional and business requirements.• Create training materials and conduct training sessions for end-users, ensuring they are well-prepared to use the new system effectively. Provide ongoing support during post-implementation.• Act as a liaison between business users and technical teams, troubleshooting issues and ensuring timely resolution to minimize disruptions and ensure system stability.• Design and implement ad hoc reports and dashboards to provide stakeholders with real-time insights.

• Collaborated with key stakeholders to establish processes, policies, metrics, and standards to implement a master data management organization.• Monitored and maintained data quality to ensure that master data was accurate, up-to-date, and consistent across various systems and databases. • Coordinated data integration efforts to ensure data flows smoothly between applications and departments. • Lead efforts in migrating critical master data (e.g., customer, supplier) from legacy systems to the new ERP, ensuring accuracy, consistency, and completeness. Ensured proper governance and quality control measures were in place for ongoing master data management.

• Resolved carrier payment opportunities and approved payments to carriers with efficiency and accuracy.• Developed, communicated and maintained positive relationships with carriers, vendors, and internal associates.• Accountable for, and executed on, the invoice auditing process in alignment with company processes and contracts.• Performed root cause analysis to understand the reason for payment issues, facilitated resolution meetings, proposed recommendations, and implemented corrective solutions.

• Worked as a team with individual client assignments in multiple industries to provide excellent client service throughout the property tax season.• Prepared and filed business personal property renditions using Excel and PTMS.• Valued property using various valuation methods to present as evidence in hearings in informal and formal settings.• Communicated with appraisers and appraisal review boards to reduce the client’s tax liability.• Provided tax estimates at client’s request to determine tax implications of real estate acquisitions.• Assisted clients with audit review to ensure compliance and reduce penalties assessed.

• Project manager of all crowdfunding endeavors and acted as the main point of contact for platform and investor relations communication.• Researched and implemented platforms for the crowdfunding of real estate acquisitions for the subsidiary company, ILAN Investments, LLC.• Worked directly with the Executive Vice President to expand the investor base and bring offerings live to public marketplaces.• Assisted the asset management team with the underwriting process for potential acquisitions.