Checked in over 1,000 guests per event using Vivenu, delivering a seamless entry experience and setting a positive tone for the event.Set up and operated merchandise tables, including arranging signage throughout the venue, and utilized Shopify POS for efficient sales transactions and exceptional customer service.Managed inventory and conducted asset tracking, ensuring accuracy and readiness for events.

Represented major innovative brands like Uber and Dr. Jart+ in an educational and promotional capacity,effectively communicating key benefits to students while fostering brand loyalty and awareness.Organized and distributed gift bags for over 1,000 students, encouraged interaction with experiential setups,and captured engaging content for post-event recaps to enhance future brand activations.Tracked and reported metrics on student engagement, including the number of… Show more Represented major innovative brands like Uber and Dr. Jart+ in an educational and promotional capacity,effectively communicating key benefits to students while fostering brand loyalty and awareness.Organized and distributed gift bags for over 1,000 students, encouraged interaction with experiential setups,and captured engaging content for post-event recaps to enhance future brand activations.Tracked and reported metrics on student engagement, including the number of students who interacted withthe experiential marketing activation and those who created organic social media posts, contributing tomeasurable brand reach and awareness. Show less

Orchestrated communication with production, talent, transportation, and stage managers, skillfully directinghosts, announcers, and performers through rehearsals, holding areas, the red carpet, and to their seats.Conducted thorough research on talent and their current projects, effectively liaising with journalists and redcarpet correspondents to align interview questions with the talent's latest work.Analyzed event floor plans and meticulously conducted walkthroughs… Show more Orchestrated communication with production, talent, transportation, and stage managers, skillfully directinghosts, announcers, and performers through rehearsals, holding areas, the red carpet, and to their seats.Conducted thorough research on talent and their current projects, effectively liaising with journalists and redcarpet correspondents to align interview questions with the talent's latest work.Analyzed event floor plans and meticulously conducted walkthroughs prior to events, ensuring smoothtransitions and seamless experiences for both talent and attendees throughout the venue. Show less

Efficiently managed the calendars, travel arrangements, expense reports, and phone communications for 5 Csuite executives, maintaining a high level of precision and discretion throughout.Skillfully developed and implemented robust contract management and payroll processes, guaranteeing the timely and accurate payment of over 100 clients and employees.Innovatively created and compiled comprehensive, engaging marketing and educational materials for adiverse range of events… Show more Efficiently managed the calendars, travel arrangements, expense reports, and phone communications for 5 Csuite executives, maintaining a high level of precision and discretion throughout.Skillfully developed and implemented robust contract management and payroll processes, guaranteeing the timely and accurate payment of over 100 clients and employees.Innovatively created and compiled comprehensive, engaging marketing and educational materials for adiverse range of events, conferences, and workshops, significantly enhancing participant engagement andevent success by 15%.Expertly analyzed and reported on data for construction projects ranging in value from $600,000 to over $35 million, playing a crucial role in their successful completion and execution.Successfully implemented new ideas by building multiple projects using platforms such as Monday.com andAsana, improving team collaboration by 15%.Played a pivotal role in the recruitment and onboarding of new employees, contributing to the strategic growth of the project management, project engineer, and field teams with 10 additional skilled members.Effectively supervised communications among vendors, project managers, project engineers, and stakeholders, ensuring smooth and timely progression of each project phase and maintaining optimal workflow. Show less

Coordinated over 30 large-scale client events, including fundraisers, conventions, and experiential events,managing ticketing system and demonstrating versatility and organizational expertise.Enhanced client satisfaction by efficiently collaborating with internal and external stakeholders, directingactivities, and enforcing venue rules and regulations.Negotiated and secured venues, transportation, catering, and audio/visual equipment, ensuringcomprehensive event… Show more Coordinated over 30 large-scale client events, including fundraisers, conventions, and experiential events,managing ticketing system and demonstrating versatility and organizational expertise.Enhanced client satisfaction by efficiently collaborating with internal and external stakeholders, directingactivities, and enforcing venue rules and regulations.Negotiated and secured venues, transportation, catering, and audio/visual equipment, ensuringcomprehensive event planning and execution, increasing client satisfaction in 2019 by 25%. Show less

Facilitated cross-cultural communication among 24 international bands from various countries, including France and the Netherlands, ensuring their successful participation and showcase at the SXSW Music Festival.Coordinated with production managers, showcase presenters, venue staff, and artists, confirming travel plans and managing load-in schedules and set times.Led the stage crew with expertise, significantly contributing to the festival's impact by helping to generate $355… Show more Facilitated cross-cultural communication among 24 international bands from various countries, including France and the Netherlands, ensuring their successful participation and showcase at the SXSW Music Festival.Coordinated with production managers, showcase presenters, venue staff, and artists, confirming travel plans and managing load-in schedules and set times.Led the stage crew with expertise, significantly contributing to the festival's impact by helping to generate $355 million for Austin's economy. Show less

Developed and implemented a comprehensive customer feedback system at The Black Tux, enhancing the company's ability to respond to client needs and preferences, and fostering a customer-centric culture within the organization.Led a dedicated team of customer service professionals, focusing on continuous training and development to ensure high standards of customer service and team morale.Initiated and executed key improvements in customer service processes, streamlining workflow… Show more Developed and implemented a comprehensive customer feedback system at The Black Tux, enhancing the company's ability to respond to client needs and preferences, and fostering a customer-centric culture within the organization.Led a dedicated team of customer service professionals, focusing on continuous training and development to ensure high standards of customer service and team morale.Initiated and executed key improvements in customer service processes, streamlining workflow to ensure a more efficient and effective customer experience.Crafted and executed innovative customer engagement strategies, including personalized communication and loyalty initiatives, to deepen customer relationships and enhance overall satisfaction with The Black Tux's services.Worked closely with marketing, sales, and product development teams to align customer experience strategies with overall business objectives, ensuring a seamless and integrated approach to customer interaction and satisfaction. Show less

Efficiently maintained and developed databases using Cision for tracking loaned accessories, ensuring precise inventory management and accountability.Successfully finalized and distributed press releases for new products and events, and expertly managed celebrity gifting initiatives, enhancing brand visibility.Tracked the success of PR campaigns by analyzing media coverage, social media engagement, and otherrelevant metrics, and provided detailed reports and insights to… Show more Efficiently maintained and developed databases using Cision for tracking loaned accessories, ensuring precise inventory management and accountability.Successfully finalized and distributed press releases for new products and events, and expertly managed celebrity gifting initiatives, enhancing brand visibility.Tracked the success of PR campaigns by analyzing media coverage, social media engagement, and otherrelevant metrics, and provided detailed reports and insights to clients.Organized and executed events, including press previews and fashion shows, while leveraging social mediato spark interest, leading to the acquisition of 6 new clients in 8 months. Show less