• Assisted with project lead activities as determined by Implementation Specialist.• Recorded and managed project deliverables, risks, and actions.• Developed, managed, and maintained a comprehensive Implementation Project Plan.• Supported clients through identified phases of the implementation as required by the Implementation Specialist.• Worked with Implementation Specialist to complete basic customized training material and schedules training with clients.• Provided support based on Core Implementation Specialist feedback to assigned clients until transition to Client Services.• Assisted implementation specialist validating and data testing to ensure systems are configured to the client’s specifications. -Achievements: Received appreciation emails from clients and managers for completion of task prior time and without error.

• Built and cultivated relationships with customers and drive brand loyalty.• Proficient with product knowledge & procedures by brand.• Positive ambassador of the ALDO Groups’ company culture and values of Love, Respect, and Integrity. • A driven approach towards work and career.• Willing to learn and embrace the brand guidelines to offer a unique style of service.-Achievements: Handled all service-related inquiries and sales of products via chat, email, and call of ALDO, Call It Spring and Globo customers for North America, UK, and the EU. Maintained the QA score 100%.

• Maintained goals by meeting customer satisfaction.• Multitasked in chats & calls by speaking to customers and maintaining concerns in operating systems.• Handled customers inquires and ensured to resolve customer issues.• Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed.• Retained customer with excellent customer services and offering concessions for their next order.• Modified, changed and/or canceled existing orders, in align with both the customer and the restaurant.• Resolved complaints about missing items, late delivery, food quality, temperature, technical and payments issues by coordinating between clients.Achievements- Maintained and received award for QA score 100%

• Managed day-to-day school related activities including registration, admission, and transport. • Managed end-to-end Recruitment of teachers and staff. • Conducted periodic inspections of classes.• Managed Administrations including procurement of school supplies.• Organized various discussions, forums, meetings for teachers, staffs, and parents. • Participated in Business Development initiatives. • Effectively handled grievances and managed relationships with Schools, Teachers, Staffs and Parents.

• Sourced profiles and Screened resumes from various channels like o Job Portals like Indeed, Monster and various otherso Social Media Platforms like LinkedIno Job Boardso Data Base Head Hunting• Shared information to applicants related to company, job descriptions.• Conducted weekly/monthly walk-ins for clients.• Scheduled and coordinated daily interviews over call or face-to-face with clients• Sent communications and feedbacks to Applicants for various stages of recruitment.• Discussed offers and negotiated on behalf of client.• Engaged and managed key client relationships.• Maintained pool of resources in centralized data base.• Maintained recruitment history of each job requirements client-wise.• Constantly updated on current trends in IT tools, technologies, and Industry

• Administrative duties, preparing routine reports and devising hiring strategies.