Jennifer Sharpe Email and Phone Number

Team Supervision: Supervised 6 graduate assistants and over 300 Desk Services Assistants, providing exceptional customer service to over 10,000 residents. Staff Recruitment & Training: Created and managed student staff recruitment, hiring, training, and scheduling processes, ensuring a high-performing and well-prepared team. Budget Oversight: Managed a $30,000 annual budget to support retention, operations, and other key initiatives, ensuring effective resource allocation. System Implementation: Implemented a new scheduling system called Humanity, streamlining the process of tracking hours and improving operational efficiency. Stakeholder Communication: Communicated regularly with stakeholders to address concerns, provide updates, and ensure alignment with departmental goals. Policy Development: Developed and implemented new policies for Desk Assistants to create a safer environment for students, enhancing overall campus safety and security

Leadership & Supervision: Lead a team of 30 student staff and 2 graduate staff, focusing on training, development, and performance evaluation to ensure high-quality service and support for residents. Operations Management: Oversee daily operations, including scheduling, facility management, and customer service, ensuring smooth functioning of residence halls and a positive living experience for students. Space Management: Manage the use of building spaces, handling bookings, maintenance, and organizing a comprehensive calendar of events and activities. Program Management: Oversee programs in 6 buildings that serve freshman students, focusing on community building, wellbeing, social awareness and responsibility, and interpersonal skills throughout the academic year. Event Coordination: Collaborate with campus departments and student organizations to plan and execute educational and recreational programs, fostering student engagement and community building. Campus Collaboration: Partner with various campus departments to provide educational programming and resources to students, enhancing their overall university experience. Policy Development: Develop and implement policies and procedures for student staff hiring, training, and development, ensuring alignment with learning outcomes and operational efficiency. Crisis Management: Serve in an on-call rotation to manage emergencies, providing timely and effective response to incidents affecting student welfare and facility operations.

Prospect Engagement: Provided exceptional customer service to top prospects and their families, ensuring a positive and memorable recruitment experience. Facilitated campus visits, tours, and meetings with coaching staff, highlighting the university's athletic programs and academic offerings. Compliance & Integrity: Developed and implemented strategies to protect prospects from compliance violations, working closely with the compliance department to ensure adherence to NCAA regulations and maintaining the integrity of the recruitment process. Data Management: Managed and maintained a comprehensive recruiting database, tracking prospect information, communication logs, and evaluation reports to support strategic recruitment efforts. Event Coordination: Assisted in organizing and executing high-profile recruiting events, including official visits, game day experiences, and junior days, enhancing the university's appeal to prospective student-athletes. Scouting & Analysis: Conducted in-depth evaluations of high school football prospects, analyzing game film, assessing athletic performance, and providing detailed reports to coaching staff to inform recruitment decisions. Content Creation: Created and designed graphics, infographics, and other visual content for recruits, enhancing communication and engagement, especially during away games and remote interactions. Social Media Strategy: Collaborated with the marketing and communications teams to develop and execute social media strategies aimed at engaging prospects and promoting the university’s football program. Relationship Building: Cultivated and maintained relationships with high school coaches, athletic directors, and other key influencers within the high school football community to identify and attract top talent to the program.

• Provided guidance and assist in the coordination of the Continuing the Legacy of African American Student Success (C.L.A.S.S.) undergraduate student staff position though bi weekly 1-on-1 sessions.• Assisted in the launch of the residential curriculum by developing learning goals and educational plans for 8500+ residential students• Managed monthly purchasing processes for student programming and large scale events Hosted and coordinated large scale events for UGA Housing department

·Managed all SAAC social media platforms, including Instagram, and Twitter·Increased followers on all social media platforms by 25% in a 6-month period·Designed all graphics for SAAC meetings and events using Canva software

·Worked on an 8–person team to set up and staff 26 hospitality suites at over 20 football and basketball sporting events ·Engaged with donors during Football & Men’s Basketball events•Assisted with multimillion monetary donations to UAB Athletics• Supervised interns to our weekly routines of communicating with current and potential donors• Networked with donors on personal and business levels to enhance professional and hospitality skills