Jennifer Lien

Jennifer Lien Email and Phone Number

UX Research Lead @ Away
New York, United States
Jennifer Lien's Location
Brooklyn, New York, United States, United States
Jennifer Lien's Contact Details

Jennifer Lien personal email

Jennifer Lien phone numbers

About Jennifer Lien

Hi, I'm Jennifer, a UX research leader working at the intersection of human insights + design, experienced in mixed-method user research, interviews, usability testing, AB testing and UX benchmarkingI'm energized by conversations about human behaviors and hidden influences. By bringing clarity to invisible and systemic drivers, I believe that we can build a more empathetic, accessible and equitable world.Always happy to chat about all things UX research, let's connect!http://www.jenniferslien.comjennifer.s.lien@gmail.com

Jennifer Lien's Current Company Details
Away

Away

View
UX Research Lead
New York, United States
Website:
jholpai.com
Employees:
2
Jennifer Lien Work Experience Details
  • Away
    Ux Research Lead
    Away
    New York, United States
  • Away
    Ux Research Lead
    Away Sep 2024 - Present
    New York, United States
    As the UX research lead at Away, I drive our research roadmap and surface meaningful user insights to build a human-centric digital experience with teams across the business, inspiring people to travel more.
  • Away
    Senior Ux Researcher Ii
    Away Dec 2022 - Sep 2024
    New York, United States
  • Away
    Senior Ux Researcher
    Away Nov 2021 - Dec 2022
    New York, United States
  • C Space
    Consultant, Ux Research
    C Space Oct 2020 - Oct 2021
    New York, United States
    As a Consultant at C Space, I led qual + quant user research to help brands like Google, Waze and Live Nation build human-centric solutions by bringing them closer to their users.My core responsibilities include:• Design research framework to capture meaningful user feedback through mixed methodologies • Build impactful user stories and actionable insights to shape product strategies and design• Create meaningful deliverables to drive design thinking approach across client organizations• Translate organic user chatters into impactful and actionable insights by building user relationshipFocus: Gen Z, digital culture, privacy & safety, racial equity, sustainability
  • C Space
    Associate Consultant, Ux Research
    C Space Oct 2019 - Sep 2020
    New York, United States
  • C Space
    Associate
    C Space Aug 2018 - Sep 2019
    New York, United States
  • 4A'S
    Maip Fellow 2018
    4A'S Jun 2018 - Aug 2018
    Greater New York City Area
    Selected finalist from 600+ applicants of the 4A’s Multicultural Advertising Internship Program (MAIP), a fellowship program founded to develop talents and promote diversity in the advertising industry based on talent, potential and DEI leadership experience
  • Hill Holliday
    Brand Planning/Strategy Intern
    Hill Holliday Jan 2018 - May 2018
    Boston, Massachusetts
    • Conducted in-depth market and consumer analysis through primary and secondary research to develop target brand persona and surface insights from women investors• Built meaningful stories and pivotal insights on women investors to develop actionable partnership strategies for Bank of America to better represent women investors• Moderated 15 ethnographic interviews to better understand women’s investing goals and financial life• Led briefing to executive team on research finding for a new global brand initiativeClient: Bank of America/Merrill Lynch
  • Paytronix Systems
    Student Consultant
    Paytronix Systems Jan 2018 - May 2018
    Greater Boston Area
    • Developed in-depth market sizing analysis with target market growth projection to generate 1500+ new potential market leads • Facilitated 55 phone interviews to create constructive business strategies and complete sales plan based on research insights • Conducted both qualitative and quantitative surveys from over 250 responses with Qualtrics and Amazon Mechanical Turk to define winning strategies, tap into target markets and pitch relevant business recommendations to Paytronix
  • Tufts Academic Resource Center (Arc)
    Economics Tutor
    Tufts Academic Resource Center (Arc) Sep 2015 - May 2018
    Greater Boston Area
    Tutored Tufts students by appointment and held weekly drop-in hours for Principle of Economics (EC5) and Intermediate Microeconomics (EC11)

Jennifer Lien Skills

Microsoft Word Microsoft Powerpoint Microsoft Excel Pivot Tables Customer Relationship Management Financial Analysis Data Analysis Market Research Stata Imovie Adobe Illustrator Html Cascading Style Sheets Data Analytics Qualtrics Mri Mintel Emarketer Kantar Hubspot

Jennifer Lien Education Details

Frequently Asked Questions about Jennifer Lien

What company does Jennifer Lien work for?

Jennifer Lien works for Away

What is Jennifer Lien's role at the current company?

Jennifer Lien's current role is UX Research Lead.

What is Jennifer Lien's email address?

Jennifer Lien's email address is jl****@****ace.com

What is Jennifer Lien's direct phone number?

Jennifer Lien's direct phone number is +185723*****

What schools did Jennifer Lien attend?

Jennifer Lien attended Tufts University, Soas University Of London, Parsons School Of Design - The New School.

What skills is Jennifer Lien known for?

Jennifer Lien has skills like Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Pivot Tables, Customer Relationship Management, Financial Analysis, Data Analysis, Market Research, Stata, Imovie, Adobe Illustrator, Html.

Who are Jennifer Lien's colleagues?

Jennifer Lien's colleagues are Adnaan Malik.

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