Marketing Research Project Management, Survey Design and Testing, Quality Controls, and liaison between clients and operations.

I took a small break from my marketing research project management career to focus on the child development of my two wonderful boys. During that time I have stayed active on their school PTO boards, treasurer, membership, event planning and other volunteer opportunties in the school and community.

As Account Manager in Channel Performance, I served as the key client contact and internal project manager for several key clients in the retail petroleum, restaurant, credit card, banking, and retail clothing industries. My role involved the full spectrum of the project lifecycle, identifying client's needs, designing a research solution, questionnaire design, recruiting, data collection, data analysis, creation and presentation of reporting all while keeping project scope, timeline and budget aligned. I managed timelines, budgets, and deliverables.

Virtual Customers Research DivisionServe as project manager for several major clients of Maritz ResearchServe as the key contact for multiple client contactsExperienced in designing online questionnaires and working with clients to make recommendations on questionnaire designResponsible for tracking progress of the fielding completion status on multiple projectsExperienced in creating and monitoring budgets throughout the course of multiple projectsInvolved in proposal writing, solution design and budget creation on new bid requestsResponsible for creating final presentations and executive summary reports for clientsCreate and design reporting websites for clients with IT support teamExperience with all Microsoft Office applications including advanced knowledge of Excel spreadsheets and data analysis.Experienced in leading a project team and being a cooperative member of a team

Processed various types of customer transactions with the use of the Jack Henry computer programAssisted in training three new tellers on the computer system, bank policy, financial products, and customer serviceCommunication of product knowledge and services to customersConsistently excelled in meeting and exceeding product referral sales goalsResponsible for all operational activities including cash handling of the ATM, vault, night depository, and all other customer transactions

A retailer of quality fashion clothing for men and womenServed the management team with marketing, financial, and other operational tasksImplemented marketing strategies through in-store visual displays and direct-mail campaigns that resulted in increased sales from the same time the previous yearManaged the customer database to identify top-dollar customers to send them personalized thank you notes containing a gift card to the store. Resulted in increased customer loyalty and increased salesCoordinated the Yansi Fugel designer show through visual display and direct-mail campaign, Targeted top-dollar customers and those that purchased Yansi Fugel in the past year through use of the Excel customer data baseCreated an internal marketing resource, Guide to Fall 2005 Fashion, distributed nationwide to sales teamsTrained the sales team on a new computer feature designed to better manage their customers