Leadership and Team Development: Spearheaded scheduling and operations management for a 120-member team, fostering a high-performance culture that enhanced productivity and drove KPI success in both customer engagement and team satisfaction.Collaborative Culture Initiatives: Worked with upper management to design and implement innovative engagement strategies, promoting Nike's values and strengthening team cohesion.Training and Development: Developed tailored training programs for cross-functional teams, leading to measurable improvements in customer service and Nike brand alignment.Team-Building Events: Organized dynamic team-building events that reinforced an inclusive, people-first work environment, boosting morale and supporting Nike’s vision for a thriving culture.

Project and Portfolio Management: Founded and scaled a virtual assistance business, achieving a 20% revenue increase by managing a diverse $1M portfolio of production projects for C-suite clients. Coordinated with cross-functional teams to ensure timely, budget-aligned project delivery.Executive Support and Confidentiality: Provided executive assistance to CEO and CFO clients, managing calendars, scheduling high-stakes meetings, and handling sensitive information to enhance organizational efficiency and engagement by 12%.Talent and Client Development: Led recruitment, training, and onboarding in partnership with HR teams, fostering a streamlined approach that aligns with client objectives and supports long-term success.Strategic Brand Development: Co-developed digital brand strategies for executive clients, collaborating with HR and marketing to elevate content creation, increase social media engagement, and strengthen brand alignment.CRM System Enhancement: Led a CRM system upgrade, partnering with IT and HR to enhance client relationship management, improve communication workflows, and boost adoption rates.

Human Resources Executive Team Leader2016 – 2017HR Operations & Compliance: Spearheaded scheduling and labor-hour strategic planning for a high-volume store, managing a team of 180 to optimize staffing and align with operational demands. Ensured payroll compliance through ADP, adhering to California Labor Laws and conducting compensation evaluations.Talent Development & Retention: Collaborated with HR Business Partners to drive talent acquisition, leading effective hiring events and fostering a high-performance culture. Developed three employees who advanced into leadership and corporate internship roles, establishing a talent pipeline.Training & Certification Programs: Designed and delivered comprehensive training programs, including food safety and equipment certifications, improving team readiness and skills.General Merchandise Executive Leader (Assistant General Manager)2017 – 2019Operational Excellence & Logistics: Led operational management across all departments in a 130,000 sq. ft. property, achieving district-leading standards in compliance and efficiency.Property & Project Management: Oversaw logistics, including high-volume shipments, seasonal planning, and property management. Played an active role in the planning and execution of a major store remodel, collaborating with construction teams to maintain operational continuity.Process Optimization & Cross-Functional Collaboration: Managed back-of-house processes such as drive-up and ship-from-store operations, partnering with local organizations and ensuring smooth execution to enhance customer experience.