Jennifer Bruno Email & Phone Number

Chiefable is a leadership and organizational development professional services firm focused on succession management, executive and team development, and strategic change. Chiefable was co-founded out of a shared calling to raise the consciousness of today’s leaders and corporations. We see leadership development as human development, beginning with one’s inner game, and are energized by applying ancient wisdom and spirituality into modern context. Our clients are doing their personal “work,” thereby building organizations that are more psychologically safe, sustainable, and profitable, co-creating a better world.

I guide change-makers to radically reclaim and restore the power of their being.

Brighton, Ma, Us

Chicago, Il, Us

Los Angeles, Ca, Us

I joined Korn Ferry’s CEO Impact Accelerator to advise and coach new CEOs to accelerate their self, team, and enterprise impact. Within three months (plus cross-country move and first mortgage), my position was eliminated, inspiring my creative leap to entrepreneurship. During my brief tenure, I designed bespoke individual CEO onboarding programs to support executives new-in-role to align people to business strategy, develop their top team, manage key stakeholder relationships, and develop personally and professionally. Additionally, I became certified in Korn Ferry’s CEO Succession approach and Leadership Architect (KFLA).

Miami, Florida, Us

The COVID-19 pandemic brought the cruise industry to an abrupt halt and extended period of uncertainty. My boss, and the company’s Chief Digital Officer was promoted to Chief Innovation Officer, taking on additional scope of product development for the brand’s ships and private destinations, while representing the company to the Center for Disease Control (CDC) and international public health authorities to negotiate our 50+ ships’ healthy return to operations. We repurposed my role from a focus on digital, to leading change for return to service, and serving in a Chief of Staff capacity, leading the day-to-day operations for the Digital and Product Development departments.In this role, I acted as trusted advisor and confidant to my boss, and partnered with his leadership team to shape, prioritize, and execute departmental strategy, culture, operating model, organizational design, policies and procedures, and team effectiveness. I led departmental change implementations related to new policies and procedures, leadership transitions, and organizational changes. Having become known for building bridges between previously siloed groups, I was invited to design and facilitate cross-brand/-departmental executive workshops. I facilitated the polarity between disruptive innovation and operational consistency and supported leaders’ capability to lead disruptive transformation with results and grace.

Miami, Florida, Us

At the request of the CHRO and Chief Digital Officer, I transitioned into this role to design, build, and lead a business transformation function to support flawless execution of corporate strategy across five brands, 50+ ships, 98 business units, and with 70K employees, land and sea.My first priority was to design and lead change management for a multi-year, enterprise-wide digital transformation to reimagine the guest and employee experiences and introduce 30+ new digital experiences. I sourced, developed, and led a 25-30 person team with expertise in strategy, program management, process, change management, marketing, communications, and design. Together, we designed and led change management for a multi-year, enterprise-wide digital transformation to reimagine the guest and employee experiences and introduce 30+ new digital products. We partnered with the land-based executive and sea-based operational teams to integrate new technology across the end-to-end operations, while minimizing disruption to the Guest vacation and employee experiences.When COVID-19 halted capital investment, I Initiated and led a structured change management approach throughout the company’s COVID-19 response, fostering sustainable partnerships across teams that had historically worked in silos.

Miami, Florida, Us

Designed and implemented talent management strategies, shoreside and shipboard, without net new budget, outdated HR technology, and nascent talent maturity and infrastructure. During this time, I led a redesign and implementation of performance management and corporate succession management for VPs and above. As a result, we shifted from annual evaluations to quarterly developmental conversations and identified next generation leaders and development and internal mobility plans. I served as internal thought leader and advisor on talent practices to senior business leaders, HRBPs, and COEs and advised on the design, implementation, and adoption of talent strategies and initiatives.

Austin, Texas, Us

Coached leaders at all levels on a diverse range of personal and professional development topics as they lead major business transformations and strategic initiatives, take on new roles, and/or build new high-performing teams and cultures. Supported clients to deepen executive presence and self-awareness, define their brand, articulate purpose and values, shift perspectives, reframe challenges, process emotions, and practice new ways of being. I completed over 388 total sessions with 45 unique members from 21 industries (contributing to lifetime paid coaching hours of >450) and achieved a session rating of “Amazing” or “Life Changing” for 81% of sessions.

Westport, Connecticut, Us

As an organizational culture nerd, I was intrigued by Bridgewater’s experiential culture of radical truth and transparency, two values I hold dear. For one year, I designed and ran a program management office to oversee Founder and Chairman, Ray Dalio’s portfolio of digital products addressing the intersection of talent, culture, and data. The real learning was practicing Bridgewater’s 225+ principles at their source - with Ray and the team writing the book and building the tools. It was a year of overcoming perfectionism through 24/7 360-degree, publicly available feedback on my performance, and learning to regulate my nervous system in the face of persistent criticism. My experience at Bridgewater was life-changing and would have been more easeful, and even more meaningful with the support of a coach. This realization was part of my inspiration for becoming a certified executive coach.

Worldwide, Oo

I joined Deloitte as its first Human Capital intern. The HC industry was nascent, focusing on people was seen as “soft” and not business-like. Alongside passionate visionaries, we linked strategy to people, articulated the market needs and opportunities, shaped service offerings, and created space for a new human capital consulting market. We set the foundation for the practice to grow into the largest and top-ranked human capital consultancy and shape the industry overall. Over eighteen years (10 of tenure), I partnered with senior executives across multiple industries (financial services, consumer products, healthcare, national defense + intelligence) on their most important strategic business initiatives. Having experienced Deloitte’s HC practice from start-up to full maturity, I built and delivered holistic end-to-end solutions including strategic change, culture, operating model and organizational design, people strategy, and competency-based talent management processes and programs, including diversity, equity, inclusion, and belonging. I built, developed, and led diverse teams - inclusive of goal-setting, performance management, executing a profitable staffing model, and providing ongoing coaching and mentoring. I was a recognized people-developer, team-builder, and the go-to for talent and project turnarounds.Highlights:* Facilitated analytics-driven people strategy development and implementation (part of a CEO-driven strategic planning effort) for a $9B, 40K employee professional services company.* Advised HR leadership of national intelligence agency to execute an integrated talent management framework; led a ten-person team and served as primary point of contact for six client counterparts to launch HR strategy development, create, integrate, and deploy new talent processes and programs, and stand up an executive talent governance board.* Led an organizational assessment of federal agency’s DEI maturity; advised clients on data-driven strategy.

Purchase, Ny, Us

I continued my industry experience at MasterCard, where I helped to integrate DEI+B into talent management processes, programs, and communications. Through the design and implementation of governance, succession management, and executive engagement, we positioned DEI+B as a strategic business driver and made it central to the executive agenda.

Zurich, Ch

Having served multiple financial services clients while at Deloitte, I went to UBS for direct industry leadership experience. Skilled at engaging senior executives in the development of data-driven talent strategies, I applied that past experience to establish the team’s approach. Passionate about the latest trends and research, I represented UBS to external diversity-related research, academic, and industry organizations and led our internal dialogue on DE+I innovation of talent processes, programs, and communications aimed to develop and retain diverse leadership.

Washington, District Of Columbia, Us

My inner anthropologist dreamed of joining the Peace Corps since my childhood. I wanted to fully immerse myself into a new community and culture and hone my cultural adaptation skills. My work focused on the design and implementation of post-conflict development projects (education, public health, entrepreneurship) aimed to restore the social fabric destroyed by massacres during Guatemala’s civil war (1960-1996). My field experience taught me to navigate the unfamiliar, experience and impact a community’s core strengths and challenges firsthand, and build trusted cross-cultural personal and professional relationships.

Master Of International Affairs, International Security Policy; South Asia

Bachelor Of Science, Marketing, Organizational Behavior