Senior Information Developer
Current
Sep 2018 - Present
AeroLeads people directory · profile
Jennifer Busch Email & Phone Number
Senior Information Developer
at
Ciena
1 work email found
@ciena.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Information Developer
Location
Canada, Canada, Canada
Company size
Who is Jennifer Busch? Overview
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Quick answer
Jennifer Busch is listed as Senior Information Developer at Ciena, a company with 7424 employees, based in Canada, Canada, Canada. AeroLeads shows a work email signal at ciena.com and a matched LinkedIn profile for Jennifer Busch.
Jennifer Busch previously worked as Technical Writer at Incognito Software Systems Inc. and Web and Graphic Designer at Jennifer Busch. Jennifer Busch holds Course: Tcom 250 Adobe Framemaker - Creating Technical Documentation, Technical And Scientific Communication from Simon Fraser University.
Company email context
Email format at Ciena
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{first_initial}{last}@ciena.com
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Profile bio
About Jennifer Busch
Technical writer with primary career experience in networking and telecommunications industries.
Listed skills include Tcp/Ip, Software Documentation, Technical Writing, Help And Manual, and 25 others.
Current workplace
Jennifer Busch's current company
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Ciena
7 roles
Jennifer Busch work experience
A career timeline built from the work history available for this profile.
Technical Writer
Develop and maintain documentation for complex software in a topic-based authoring environment using an XML editor and DITA. Software encompasses service activation, broadband provisioning (DOCSIS, TR-069, PacketCable, and SIP), IP address management (IPAM), and network intelligence solutions. Key functions:- Perform the full range of technical writing.
Jun 2008 - Sep 2018
Web And Graphic Designer
Jennifer Busch
Worked with corporate and small business clients. Services included writing web copy, product photography, graphic design, domain registration and management, website design/re-design (HTML, CSS, Javascript), search engine optimization (SEO), web analytics, and template customization (Wordpress and Joomla). Sites were coded using a text editor.
Sep 2003 - May 2008
Design Engineering Specialist
Service activation for new corporate broadband accounts for DSL technology products from Telus such as Fractional and Carrier ( Full Rate ) T1 Data, T1 PRI Voice, SDSL, ADSL, and Frame Relay services. Configuration of customer demarc Cisco routers (700, 800, 2500, 2600, 4000, 7000 series) of various IP routing and firewall configurations and configuration.
Jan 2002 - Aug 2004
Service Delivery Coordinator
Supported the post-sales relationship with new clients as the primary liaison between the customer and Telus (PSINet Limited Canada Inc, a Telus Company). Facilitated installation of new services by ensuring all necessary systems were in place such as CPE router, WAN circuit, facility cross connects. Provided third-level escalation support for TAC.
Feb 2001 - Jan 2002
Senior Technical Support Specialist (Tac)
Psinet Ltd.
Technical support (TAC) for PSINet’s corporate customer base. Assisted customers in resolving technical problems of various complexities. Managed assignment of Remedy Tickets to TAC staff and supervised follow-up of customer ticket requests. Customers ranged from small and medium businesses, to large government departments and large multi-site Tier 1.
Nov 1999 - Feb 2001
Customer Support Specialist
Echelon Internet
Managed help desk calls for dial-up and corporate service users. Maintained a Cisco AS5200 with dial-up modem and ISDN services. To support the dial in accounts, maintained the TACACS+ database for account authorization and billing. Performed domain submissions to InterNIC (Network Solutions) and CA-Net (Canadian Registry). Responsible for all.
Aug 1998 - Nov 1999
Team & coworkers
Colleagues at Ciena
Other employees you can reach at ciena.com. View company contacts for 7424 employees →
JW
Jim Wiebmer
Colleague at CienaWindsor, California, United States, United States
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NG
Nalini G.
Colleague at CienaHyderabad, Telangana, India, India
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AA
Asif Ahamad
Colleague at CienaDehradun, Uttarakhand, India, India
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TH
Tessa Handy
Colleague at CienaWashington DC-Baltimore Area, United States
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SN
Shilpa Nigam
Colleague at CienaIndore, Madhya Pradesh, India, India
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CN
Cheshta Nassa
Colleague at CienaDelhi, India, India
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IS
Ivan Salgado
Colleague at CienaMexico City, Mexico, Mexico
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SG
Sergio Giraldo
Colleague at CienaLondon, England, United Kingdom, United Kingdom
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SG
Saurabh Goel
Colleague at CienaGurgaon, Haryana, India, India
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AB
Ankit Billaiya
Colleague at CienaGurgaon, Haryana, India, India
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Jim Wiebmer
Colleague at CienaWindsor, California, United States, United States
View →
NG
Nalini G.
Colleague at CienaHyderabad, Telangana, India, India
View →
AA
Asif Ahamad
Colleague at CienaDehradun, Uttarakhand, India, India
View →
TH
Tessa Handy
Colleague at CienaWashington DC-Baltimore Area, United States
View →
SN
Shilpa Nigam
Colleague at CienaIndore, Madhya Pradesh, India, India
View →
CN
Cheshta Nassa
Colleague at CienaDelhi, India, India
View →
IS
Ivan Salgado
Colleague at CienaMexico City, Mexico, Mexico
View →
SG
Sergio Giraldo
Colleague at CienaLondon, England, United Kingdom, United Kingdom
View →
SG
Saurabh Goel
Colleague at CienaGurgaon, Haryana, India, India
View →
AB
Ankit Billaiya
Colleague at CienaGurgaon, Haryana, India, India
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3 education records
Jennifer Busch education
Course: Tcom 250 Adobe Framemaker - Creating Technical Documentation, Technical And Scientific Communication
Course: Tcom 120 Technical Writing And Editing, Technical And Scientific Communication
Horticulture And Landscape Design, Honours, Course Work Included: Botany, Entomology, Pathology, Arboriculture, Herbaceous And Woody Plants
FAQ
Frequently asked questions about Jennifer Busch
Quick answers generated from the profile data available on this page.
What company does Jennifer Busch work for?
Jennifer Busch works for Ciena.
What is Jennifer Busch's role at Ciena?
Jennifer Busch is listed as Senior Information Developer at Ciena.
What is Jennifer Busch's email address?
AeroLeads has found 1 work email signal at @ciena.com for Jennifer Busch at Ciena.
Where is Jennifer Busch based?
Jennifer Busch is based in Canada, Canada, Canada while working with Ciena.
What companies has Jennifer Busch worked for?
Jennifer Busch has worked for Ciena, Incognito Software Systems Inc., Jennifer Busch, Telus, and Psinet Ltd..
Who are Jennifer Busch's colleagues at Ciena?
Jennifer Busch's colleagues at Ciena include Jim Wiebmer, Nalini G., Asif Ahamad, Tessa Handy, and Shilpa Nigam.
How can I contact Jennifer Busch?
You can use AeroLeads to view verified contact signals for Jennifer Busch at Ciena, including work email, phone, and LinkedIn data when available.
What schools did Jennifer Busch attend?
Jennifer Busch holds Course: Tcom 250 Adobe Framemaker - Creating Technical Documentation, Technical And Scientific Communication from Simon Fraser University.
What skills is Jennifer Busch known for?
Jennifer Busch is listed with skills including Tcp/Ip, Software Documentation, Technical Writing, Help And Manual, Dita, Framemaker, Cvs, and Vmware.
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