Jennifer Thomas, Cbap® Email & Phone Number

Canada

Drove Subscriber Growth: Scaled SN+ subscriber base within 2 years• Doubled revenue & subscriber base by building 20+ features: e.g. Apple Pay on Sportsnet, New Plans: UFC/WWE/SN+ Premium, Half Season Pass, New Buy Flow for mobile apps, Rebranding of SN+• Reduced churn by implementing Pause Subscription Feature & optimized customer care tool• Managed successfully migrate Sportsnet's on 7+ platform to new Enterprise Authentication Service (EAS) impacting X registered users• Built a data extraction layer for marketing and data analytics team to generate dashboards seamlessly and make time sensitive and critical business decisions

Toronto, Canada Area

▪ Managed the release of edibles, topicals and extracts on Alberta Cannabis website built on Sitecore ▪ Primary liaison between OnX and AGLC to ensure all stakeholders are aligned in product roadmap priorities ▪ Maintain accurate and up-to-date product backlog of requirements in JIRA, prioritize and perform backlog refinement and support sprint planning sessions▪ Write accurate User Stories with User Acceptance Criteria for new Canada post requirements and change requests to ensure that business value is effectively captured and realized▪ Conduct impact and risk analysis and facilitate solution discovery and collaborate with the development team during implementation and release▪ Validate test scope and test plans to confirm coverage of user requirements and provide demo prior to UAT▪ Triage production issues and provide insight on implementing fixes and send reports to impacted stakeholders

Kuwait

Orchestrated cross functional requirements workshops with C Suite Executives, Department Heads, Project Managers and IT Teams to identify business need, gather requirements to build the eCommerce platform for Alshaya franchised brands, launch of Mothercare, H&M and BBW in Kuwait, UAE and KSA.▪ Authored User Stories, BRDs, Use Cases, process flows, wireframes and user guides for all new requirements and change requests that were raised for eCommerce and Retail (Point of Sale and Back office) systems▪ Conducted structured impact analysis and mapped “as-is” state to the “to-be” state for the implementation of Mothercare, H&M, BBW websites to identify risks, costs, benefits for approvals and project initiation▪ Maintained and prioritized Product Backlog and comprehensive Requirement Traceability Matrix using JIRA for eCommerce and retail projects▪ For projects on eCommerce and Retail stores prepared and validated design and technical documents to specify scope, solution requirements, assumptions, risks and constraints to ensure alignment with enterprise objectives▪ Provided credible work effort estimates and cost-benefit analysis to project managers for planning▪ Performed sprint planning sessions and walkthroughs with software development team to clarify requirements▪ Assessed the project deliverables for accuracy and completeness by creating test strategy, test plans and test cases and steered QA testing, integration testing, regression testing and User Acceptance Testing (UAT)▪ As a Subject Matter Expert on eCommerce and Retail IT solutions provided support and provided training for Business stakeholders, Operations and Technical Support team on existing and new implementations▪ Provide solution recommendations to resolve production defects raised on eCommerce and Retail Store Solutions

Pune, India

Responsible for client interactions and scrum master for the team. Worked in a cross functional scrum team to maintain Project Office Application for Nokia Siemens Network. • Elicited business requirements and drafting high-level process flows and BRDs, resulting in a validated scope statement• Mapped current state and the to-be state of the business process• Worked around the constraints posed by legacy systems• Validated that the proposed solutions meet the business requirements• Maintained and implement bug fixes • Provided on time tested deliverables

Pune, India

Managed interactions with team and clients and worked with development team to deliver projects on-time and on-budget to the client’s satisfaction.• Led requirements elicitation sessions with stakeholders to identify business needs and ensure requirements are aligned with the business objectives• Prepared business requirements documentation (BRDs), develop process flow models and use cases• Identified and map current processes and to-be processes and conducted gap analysis• Completed development and end to end testing of Secure User Authentication module • Reviewed UAT plan and test cases to validate implementation against requirements• Facilitated User Acceptance Testing (UAT)• Documented business cases to assess costs and benefits of proposed solutions