Jennifer Thursby Email & Phone Number

Brentwood, Tn, Us

Nashville, Tn, Us

Report directly to the CEO and lead Transformation and Analytics teams for NDC, a Platinum Equity portfolio company and healthcare supply chain solution provider. ✔ Define and execute transformation strategies to improve both EBITDA and NPS.✔ Organize data into meaningful information and define key success measures (OKRs/KPIs).

Nashville, Tennessee, Us

✔ Asked to turnaround Canadian stores and doubled revenue within one year of taking over operations. ✔ Led Canada operations to highest revenue and CSAT scores ever achieved. Increased from 4.2 to 4.98. ✔ Increased corporate van footprint from 20 vans to over 350 vans and 500 technicians in 10 months. ✔ Awarded GLOWgetter for top sales of Home+ product. Transformed operation from a technical repair business to a top tier sales and repair organization. Increased product attach rate from 0% to 15%+ in 7 months.

Nashville, Tennessee, Us

✔ Established PMO - recruited and hired PMs for new centralized organization, established sustainable methods and tools to ensure transformation success, hired and trained successor ✔ Aligned the organization on single intake and prioritization process and developed change management forum with standard check points to improve delivery results✔ Led team of Six Sigma Black Belts to drive cost savings initiatives across supply chain

Nashville, Tennessee, Us

✔ Customer Escalations - Managed escalation call center operation (50 people). Improved service levels by teaching teams to understand root causes of escalations and resolve customer issues. ✔ Lean Six Sigma - Identified opportunities for team of Black Belts. Certified 100+ people in Six Sigma.

Nashville, Tennessee, Us

Senior Manager, Continuous Improvement: May 2014 – Jul 2017 Senior Manager, IT Project Management: Feb 2013 – May 2014 Senior Manager, Business Program Management: Feb 2012 – Feb 2013 ✔ Six Sigma Master Black Belt. Recruited, hired and trained Black Belt team to identify and implement process improvements across call center and store operations. Trained and certified others as six sigma black belts, green belts and yellow belts. ✔ Directed complex client facing programs and internal strategic initiatives with highly matrix cross-functional teams.

Franklin, Tn, Us

Improved the productivity, quality, and profitability of processes and systems in Australia, Germany, Brazil and France call center operations.

Levallois-Perret, France, Fr

✔ Initiated OpEx Program including high performance leadership training, LMS, and continuous improvements for 130 distribution centers and call centers. Certified Six Sigma Black Belt. (Acting MBB) ✔ Promoted to Director upon resignation

Nashville, Tennessee, Us

✔ Managed negotiations for tire imports from Central and South America. ✔ Assisted 12 domestic plants with month end close, product costing, zero-based budgeting, and consolidated financials for Japanese Executives.Supply Chain Engineer: May 2001-May 2003Hired into Navigator Management Training Program

Executive Development, Owen Graduate School Of Management

Mba, International Emphasis

Bsie, Industrial Engineering

Education record