Jennifer Thursby Email and Phone Number
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Change is inevitable, but transformation is a deliberate choice.I'm Jennifer Thursby, a strategic thinker with the tactical expertise to deliver innovative solutions and sustainable results. With a strong background in Operational Excellence and Project Management, I lead frontline operations while empowering my teams to make autonomous decisions. I foster an engaged, collaborative environment and mentor peers, backed by an Executive MBA, a degree in Industrial Engineering, and certifications in Leadership and Lean Six Sigma. Fluent in Spanish and English, I also dedicate my time to community service on boards like Habitat for Humanity and the YMCA, and I’ve led the establishment of employee resource groups at NDC and Asurion.
Drive Devilbiss Healthcare
View- Website:
- drivemedical.com
- Employees:
- 4
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Vice President Of Continuous ImprovementDrive Devilbiss HealthcareBrentwood, Tn, Us
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Vice President Of TransformationNdc, Inc. Jan 2023 - PresentNashville, Tn, UsReport directly to the CEO and lead Transformation and Analytics teams for NDC, a Platinum Equity portfolio company and healthcare supply chain solution provider. ✔ Define and execute transformation strategies to improve both EBITDA and NPS.✔ Organize data into meaningful information and define key success measures (OKRs/KPIs). -
Director Of Us/Canada Mobile Repair Operations And Canada Corporate StoresAsurion Nov 2019 - Sep 2022Nashville, Tennessee, Us✔ Asked to turnaround Canadian stores and doubled revenue within one year of taking over operations. ✔ Led Canada operations to highest revenue and CSAT scores ever achieved. Increased from 4.2 to 4.98. ✔ Increased corporate van footprint from 20 vans to over 350 vans and 500 technicians in 10 months. ✔ Awarded GLOWgetter for top sales of Home+ product. Transformed operation from a technical repair business to a top tier sales and repair organization. Increased product attach rate from 0% to 15%+ in 7 months. -
Director Of Strategic Initiatives And Continuous ImprovementAsurion Aug 2018 - Nov 2019Nashville, Tennessee, Us✔ Established PMO - recruited and hired PMs for new centralized organization, established sustainable methods and tools to ensure transformation success, hired and trained successor ✔ Aligned the organization on single intake and prioritization process and developed change management forum with standard check points to improve delivery results✔ Led team of Six Sigma Black Belts to drive cost savings initiatives across supply chain
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Director Of Customer Escalations And Continuous ImprovementAsurion Jul 2017 - Aug 2018Nashville, Tennessee, Us✔ Customer Escalations - Managed escalation call center operation (50 people). Improved service levels by teaching teams to understand root causes of escalations and resolve customer issues. ✔ Lean Six Sigma - Identified opportunities for team of Black Belts. Certified 100+ people in Six Sigma.
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Senior ManagerAsurion Feb 2012 - Jul 2017Nashville, Tennessee, UsSenior Manager, Continuous Improvement: May 2014 – Jul 2017 Senior Manager, IT Project Management: Feb 2013 – May 2014 Senior Manager, Business Program Management: Feb 2012 – Feb 2013 ✔ Six Sigma Master Black Belt. Recruited, hired and trained Black Belt team to identify and implement process improvements across call center and store operations. Trained and certified others as six sigma black belts, green belts and yellow belts. ✔ Directed complex client facing programs and internal strategic initiatives with highly matrix cross-functional teams.
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Senior Management Engineer, International GroupHealthways Jun 2010 - Dec 2011Franklin, Tn, UsImproved the productivity, quality, and profitability of processes and systems in Australia, Germany, Brazil and France call center operations. -
Senior Manager, Operational ExcellenceGeodis Jan 2006 - Jun 2010Levallois-Perret, France, Fr✔ Initiated OpEx Program including high performance leadership training, LMS, and continuous improvements for 130 distribution centers and call centers. Certified Six Sigma Black Belt. (Acting MBB) ✔ Promoted to Director upon resignation -
Senior Financial AnalystBridgestone Firestone May 2001 - Nov 2005Nashville, Tennessee, Us✔ Managed negotiations for tire imports from Central and South America. ✔ Assisted 12 domestic plants with month end close, product costing, zero-based budgeting, and consolidated financials for Japanese Executives.Supply Chain Engineer: May 2001-May 2003Hired into Navigator Management Training Program
Jennifer Thursby Skills
Jennifer Thursby Education Details
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Vanderbilt UniversityOwen Graduate School Of Management -
University Of Tennessee, KnoxvilleInternational Emphasis
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Tennessee Technological UniversityIndustrial Engineering
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Father Ryan High School
Frequently Asked Questions about Jennifer Thursby
What company does Jennifer Thursby work for?
Jennifer Thursby works for Drive Devilbiss Healthcare
What is Jennifer Thursby's role at the current company?
Jennifer Thursby's current role is Vice President of Continuous Improvement.
What is Jennifer Thursby's email address?
Jennifer Thursby's email address is je****@****ion.com
What is Jennifer Thursby's direct phone number?
Jennifer Thursby's direct phone number is +161521*****
What schools did Jennifer Thursby attend?
Jennifer Thursby attended Vanderbilt University, University Of Tennessee, Knoxville, Tennessee Technological University, Father Ryan High School.
What are some of Jennifer Thursby's interests?
Jennifer Thursby has interest in Children, Politics, Poverty Alleviation, Running, Real Estate Investment, Golf, Travel.
What skills is Jennifer Thursby known for?
Jennifer Thursby has skills like Cross Functional Team Leadership, Supply Chain, Process Improvement, Project Management, Supply Chain Management, Six Sigma, Leadership, Management, Business Process Improvement, Strategy, Training, Change Management.
Who are Jennifer Thursby's colleagues?
Jennifer Thursby's colleagues are Jessica Shaulis, James Spencer, Abdul Rahman Rahman, Amanda Giosos Karakonstantis, Stephanie Schmitt, Taiessia Cherry, Lauren Walton.
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