Jennifer Tibbits Email & Phone Number

Cincinnati, Oh

Cincinnati, Ohio

Clients include LifeWay Counseling Centers, Inc., MTM Transformation Coaching, Business Methodologies International, Cincinnati's Adult Faith Formation, St. Bonaventure University, and St. Charles Borromeo Parish.

Cincinnati, Ohio

Prioritize and complete correspondence, reports, and other responsibilities in a fast-paced, time-sensitive environment while maintaining a high level of client satisfaction and a thorough attention to detail.• Primary phone and email contact for members, providing superior customer satisfaction and positive solutions to complaints and inquiries. • Activation, deactivation, and management of member accounts within company database. • Generate and produce reports based on analytical data. • Greet and assist visitors, direct calls and emails for other departments. • Daily organization of hundreds of invoices and delivery instructions. • Assist in updating and maintaining online store and blog. • Brainstorm and implement solutions to improve efficiency and communication and reduce errors.During this time the department expanded into three new markets, serving more than five times as many active customers and providing six times as many orders each week.Initiatives• Implemented coding to include customer ID barcodes on invoices so that orders could be scanned out rather than manually typed, saving time and eliminating potential for mistakes.• Introduced and wrote macros to assist in repetitive, time-consuming tasks, allowing such tasks to be accomplished in a third of the time.• Developed a comprehensive Excel spreadsheet which automatically updates the prices in weekly reports covering hundreds of customer orders to eliminate human error and improving efficiency.

Cincinnati, Ohio

Designed book covers and interiors, web and magazine ads, catalogs, promotional items, HTML emails, websites, e-cards, internal documents, and more! Simultaneously managed projects for multiple departments and designers while maintaining company standards.Additional involvement includes work as an Employee Committee member and conducting "learning communities" for co-workers on basic digital photography, photo editing, and PowerPoint/presentation skills.

Boston, Massachusetts

Designed logos, retail signage, business cards, brochures, postcards, newsletters, conference booth, banners, proposals, assisted with website design, implementation and upkeep. Single-handedly compiled and organized a digital image archive for company-wide use.