Member of one of Connecticut’s top real estate teams with over $550 million listed and sold in the past ten years. Led team operations and managed various marketing and social media campaigns, including website development, social media, and lead generation programs.

Led global consumer relations programs for Duracell, Gillette, and Braun supporting legal, quality, and marketing to mitigate risk and streamline processes with vendors. Managed our global contact center operations and integrating cross-functional internal business teams. Led diverse, global teams across geographies supporting international legal requirements from campaigns, new product launches, consumer promotions, and productivity initiatives. Managed insights, analytics, and category reporting across P&G portfolio brands capturing consumer trends and tracking potential product issues based on consumer complaints. ▪ Enhanced product return processes across brands, generating >$1MM in cost savings and efficiencies; identified and implemented improvements, and reduced staff to align processes with other P&G brands.▪ Delivered +10% reduction in call volume to Braun ‘Money Bank Guarantee’ toll free service; improved service through analyzing and improving Braun FAQs.▪ Established robust reporting standards across all P&G brands; led system migration and data integration from Newton to Salesforce.com; successfully standardising templates to enhance reporting capabilities.▪ Developed customized surveys that provided valuable new insight of consumer experience; partnered with legal, quality, and research to measure the impact of counterfeit products on sales, targeted couponing programs on repeat purchase, cross-purchasing trends, and price sensitivity analysis.▪ Managed diverse teams resulting in career progression and improved performance ratings; provided active coaching, mentorship, and professional development.

Managed CRM tools and vendors to ensure data integrity and mitigate business risk. Led consumer comment analysis and reporting for Gillette’s portfolio of billion-dollar brands. Delivered actionable and timely analysis on effectiveness of consumer promotions and post-purchase product experiences for multi-functional business teams and senior management. Managed North American budget and provided support for global data consolidation efforts and reporting post P&G acquisition. Provided ongoing support and coaching to analysts across business units, and training on data integrity for call center associates.▪ Led cross-functional team managing P&G and Gillette CRM contact system integration.▪ Drove cost savings initiatives; led a cross functional team that reduced Gillette product solicitation and improved consumer services, whilst maintaining quality standards, reducing returns by >40% per month.▪ Transformed quality of Consumer Relations reporting; recognized by President and CFO for enhancing reports through quantitative metrics which better gauged business impact on product launches, resulting in more efficient issue resolution and reducing liabilities.▪ Provided insight on seasonality trends and new product costs; identified incremental cost savings through in-depth analysis of partner invoices.

▪ Managed and analyzed $68M budget for operations, marketing programs, and advertising expenses; oversaw monthly analyses, forecasting, and overall financial reporting. ▪ Managed financial relationship with marketing and advertising agencies; created all reports and invoice reconciliation for monthly reporting, business unit updates and tax compliance. Identified >$1M in incremental savings from obsolete advertising accruals and invoice reconciliation.

▪ Managed inventory accounting programs; including budgeting, reconciling, and adjusting of accounts.