- Scanned, uploaded, and organized approximately 30 historic solar sites into the JobNimbus CRM, with each site comprising a minimum of 20 pages of documents.- Manually entered information for 500 solar sites after thoroughly reviewing site maps, contracts, utility documents, and work permits into the Monday CRM.- Evaluated energy consumption to determine the potential advantages of meter re-aggregation, assisting customers in minimizing the forfeiting of energy utility providers.- Oversaw interconnection re-aggregation projects by reviewing site maps, meter maps, and land leases.- Prepared analysis of energy data to identify trends, inefficiencies, and potential opportunities for profitability.- Recommended appropriate rate schedules tailored to usage patterns and time of usage to maximize savings.- Achieved savings of nearly one million dollars for agricultural customers through rate adjustments.- Developed comprehensive and user-friendly Excel reports that provide interactive insights into energy consumption, generation, and allocation.- Held meetings with clients to discuss their billing questions and suggest ways to improve solar energy production for faster return on investment.- Assisted in negotiating the sale of Renewable Energy Certificates (RECs) with brokers, leading to Renewable Solar generating $220,750.43 in revenue and providing customers revenue totaling $1,005,640.86 within a year.- Implemented automated calculations in the Renewable Solar Credits invoicing system, reducing processing time from four days to less than two hours.- Updated standard operating procedures (SOP) for meter re-aggregations, solar site modeling, alert reviews, and site configurations in the solar platform AlsoEnergy.- Utilized CRM programs such as Monday and Salesforce to manage customer information and efficiently oversee project developments.

• Monitored system performance post-implementation and effectively resolved multiple issues that arose.• Oversaw project schedules, resources, and budgets to ensure achievement in business goals.• Facilitated communication between business units and the IT department to promote a mutual understanding and alignment on project objectives, and in so doing enhancing project efficiency and reducing timelines.• Translated organizational requirements into system specifications and ensured effective communication of these specifications to the development teams.• Created process maps for third parties/vendors to assess the newly designed quote process flows.• Offered informed estimates on processing times for testing to ensure compliance with established timelines and budget constraints.• Utilized project management tools, such as Gantt charts, to manage timelines, delegate tasks, and monitor progress.• Collaborated with management, IT, and customer service teams to coordinate system downtime for upgrades and facilitate post-implementation testing.

• After identifying unauthorized use of an internal system, I conducted a company-wide audit of over 400 user roles within the billing system, aimed to mitigate the risk of fraud and ensure compliance with internal standards.• Developed vendor portals, streamlined onboarding processes, and designed tailored training programs. Customer satisfaction surveys indicated a 37% increase in vendor satisfaction.• Vendor contract review for effective dates, defining terms, deliverable, deadline, and payment terms.• Verified expense reports by examining details, reviewing policies, obtaining receipts, and securing manager approvals when required, thereby ensuring accurate financial reporting and fostering client trust.• Provided ADHOC reports focused on health and safety, online vendor utilization, and vendor feedback.• Facilitated training for foresters and conducted incident reviews focused on improving OSHA compliance scores, ensuring employee safety and health, and enhancing bid opportunities.• Developed and implemented training on the National Storm Response policies and procedures, leading to increased employee satisfaction and enhanced resource allocation efficiency by approximately 25%.

• After identifying unauthorized use of an internal system, I conducted a company-wide audit of over 400 user roles within the billing system, aimed to mitigate the risk of fraud and ensure compliance with internal standards.• Developed vendor portals, streamlined onboarding processes, and designed tailored training programs. Customer satisfaction surveys indicated a 37% increase in vendor satisfaction.• Vendor contract review for effective dates, defining terms, deliverable, deadline, and payment terms.• Verified expense reports by examining details, reviewing policies, obtaining receipts, and securing manager approvals when required, thereby ensuring accurate financial reporting and fostering client trust.• Provided ADHOC reports focused on health and safety, online vendor utilization, and vendor feedback.• Facilitated training for foresters and conducted incident reviews focused on improving OSHA compliance scores, ensuring employee safety and health, and enhancing bid opportunities.• Developed and implemented training on the National Storm Response policies and procedures, leading to increased employee satisfaction and enhanced resource allocation efficiency by approximately 25%.

• Responsible for managing 6-8 concurrent national billing issues, prioritizing them based on deadlines, customer impact, financial implications, and overall visibility.• Supervise a team of 3 to 6 colleagues by assigning tasks, monitoring their progress, and managing resource allocation among groups as necessary.• Conducted regular audits using MySQL to assess the effectiveness of implemented solutions and mitigate potential losses, successfully identifying 30 unsuccessful fixes, preventing incorrect billing amounting to hundreds of thousands.• Implemented customer communication strategies related to account credits and debits, resulting in 25-30% reduction in customer escalations within the call center and supported increase in NPS scores.• Identify and evaluate the risks associated with potential solutions for products and features, including an assessment of whether the proposed fix will serve as a long-term solution.• Worked in partnership with multiple departments within the organization, including Legal, IT, Product Management, and Customer Service, to efficiently address and resolve billing issues.