Jennifer Valerio Email and Phone Number

I've worked at American Express in their Compliance Department as a Compliance Analysts. Main part of my job was investigating money laundering and analyzing trends and fraud cases to help eliminate overall losses for American Express. Working at Michaels Arts and Crafts later on in my career gave me experience in the Customer Service Manager position. I was responsible for opening and closing the store, assisting customers and their complaints, demonstrating new craft techniques and managing employees; directing, teaching and getting them engaged in work responsibilities. I started at Fringe Benefit Analysts in an entry level position to leave the retail world and start a new career in the insurance industry. Started out being the receptionist and office back up for the account manager. As Fringe Benefit Analysts' client numbers grew so did the team which is when I was then promoted to Service Executive. I managed a block of business right along side a account manager doing renewals, quoting, customer service and assisting where needed. Moved on to Project Specialist taking on multiple tasks at a time where deadlines were strict on high priority projects assigned by the office manager. Projects would include but not limited to internal audits, TPA system audits, new system set up, streamlining processes and writing SOP's and training new hires. I was offered a opportunity to move into a Account Manager position in 2022. I had roughly 105 clients that I serviced and took care of which mostly consisted of renewing their benefits to quoting, customer service to enrollments and claims research and resolve. In March 2023, I decided that my desire of being a Project Specialist was more in line with where I wanted to take my career path, so I was moved back to the Project Specialist position. My job responsibilities consist mainly of auditing, Client Benchmarking Surveys, procedure overviews, auditing TPA’s and inside systems, monthly Compliance updates to the team and all miscellaneous tasks given by my leader. I also manage the Layton Office by handling supplies, technology issues, and various other office needs. I love to be organized and can work well with multiple tasks on my plate. I am very detail oriented and take pride in producing high quality work. I also like to analyze and solve problems, work on projects and take on processes that are not working well and streamlining the process. I am a fast paced worker, love it when there is plenty on my plate to do and keep focused to meet high priority deadlines.