I facilitate the syncing of our webstores with our Client Relationship Management Tool. I process all client reporting requests including royalty rebate reporting and large program bulk billing requests. I oversee the sales tax processes for our company. I am responsible for reporting and filing our sales and use taxes for all states due to the South Dakota vs. Wayfair Ruling. I assist the leadership team with creating SOP's and on boarding documents and procedures. I provide reporting directly to our CFO to facilitate the P&L reporting to the rest of our executive team.

E Group is a full service Awards and Recognition company specializing in Retention, Incentive Programs, Honoring Achievement, Branded Products, Promotional Marketing, E-Commerce and Program Management for Government, Corporate and Association Clients. As Account Manager, I'm dedicated to focusing on the needs of 40+ clients in the Association/Non-Profit Market. Primarily by: • Maintaining day-to-day relationships with existing clients.• Working alongside Business Development Managers to find/create incremental business opportunities and drive closure through sales reporting and trend analysis.• Being a key player in new B2B opportunities, program launches, final implementation and ongoing management for programs and annual business. • Overseeing Production Team that provides comprehensive support to ensure timely and accurate delivery of products and services for clients. • Serving as an Interface for clients, suppliers and internal resources.

Partnered with business development managers (BDM) and account executives (AE) in the sourcing and quoting of all current and new awards and recognition programs. Managed all post sales activities including developing art work, engaging suppliers for each sale, managing production and delivery of materials on time to clients, handling post-sale client relations and annualizing sales. Management of Salesforce client relationship management software to communicate with BDM and AE quote, sales, delivery and invoicing status information. Developing with management streamlined processes to aid production management teams in daily tasks. Training for all new employees on the company systems and processes.Support the Account/Production Manager team as a team lead to ensure all clients requests are met in a timely manner as well as help to resolve any issues that may arise.

I handled the processing of purchase orders on behalf of Project Managers running projects for Sprint

Provided administrative and clerical support to project and senior managers. Maintained accurate reporting of ongoing and new projects timelines and milestones for the client as well as internal senior management. Worked with client’s financial team in requesting purchase orders. Partnered with project managers to develop and update internal processes for the entire account team. Updated and maintained client requested financial and project reporting. Managed financial budget for projects for project managers from financial opening of project to financial closing of project. Assisted Marketing Manager with all promotional product needs for events and mailers. Assisted Human Resources department with Employee Recognition needs. Assisted Marketing Manager with holiday client gifting needs. Assisted Marketing Manager with creation of a customer appreciation program.

Managed all post sales activities including developing art work, engaging suppliers for each sale, managing production and delivery of materials on time to clients, handling the post-sale client relations and developing follow up sales.Responsible for the training of new sales coordinators, and as a team lead, worked with the corporate staff on committees that met with the goal of developing stronger sales by coordinating software tools, standard operating procedures, and sales training efforts to meet corporate goals.Worked with sales personnel to develop product packages, bids and proposals. Processed orders from initiation to final sales accounting, and maintained supplier relationships.

Served as liaison between clients, company and vendors for one of the largest Promotional Marketing Agencies in the country.Sourced product from vendors. Placed and tracked orders. Ensured projects were on time, on budget and error free. Managed all billing and accounting specializing in large corporate accounts. As Office Manager, allocated resources on projects with adjacent deadlines for ten-person branch office.

Prepared all written communications between the sales representatives and the customers; created templates for the forms and documents used in customer contact and service. Provided customer service for office products and recycled ink jet and toner cartridges to customers over the phone as well as in person. Including processing customer orders placed by fax, phone, or e-mail. Partnered with sales representatives in the creation of contracts, bids and proposals for new and existing customers. Processed credit card, cash and check payments. Developed and implemented the daily process for customer order balancing.

Worked with sales representatives on sales proposals for large and small furniture orders; tracked orders from manufacturing through and including installation. Coordinated installations with sales representatives, clients and installers. Recorded customers’ orders and produced purchase order documents for the manufacturer selected to fill the order, and assisted sales representatives with product research.Provided pricing on non-contract items to customers on behalf of sales representative. Designed order forms for customers using Microsoft Excel and aided in migrating/establishing customers to the internet based ordering system.