Jennifer Wesson Bland Email & Phone Number

Hernando, Ms, Us

Renewal Manager focused on state, local, and federal government clients. Skilled at building relationships and driving success by being focused on client goals.

Serve as the trusted advisor and main point of contact for a dedicated portfolio between 45 and 50 clients. Serve as the client champion by fostering strong relationships internally and clearly articulating client needs across the business. Provide ongoing product training and support as needed for clients as part of their overall journey and success.Use data to understand client needs and work to strategically craft solutions and roadmaps for success.Proactively engage with clients to implement strategies for success with both product adoption and services consumption, with a focus on customer retention and growthConduct quarterly business reviews to highlight progress towards goals and identify areas to improve in order to strengthen the relationship with all client stakeholders. Maintain and grow subject matter expertise within industry and deliver expert level accessibility and process consulting and training to clientsDrive progress of active projects and service consumption using strong internal collaboration and project management skills

Oxford, Mississippi

• Lead campus-wide digital accessibility improvement initiatives• Establish university accessibility policies and guidelines• Develop training materials in multiple modalities• Provide training on accessibility in the Blackboard Learning Management System (LMS) for faculty and develop courses in the LMS• Promote accessibility awareness through events and creative challenges• Provide educational trainings and workshops live and virtually• Build and maintain effective partnerships with peers to facilitate collaboration• Manage the university’s captioning program, providing both in-house captioning services and captioning through third-party services. • Evaluate and audit course material for compliance with university accessibility policies to support students with disabilities • Provide feedback and consultation to provide potential solutions to eliminate accessibility barriers based on WCAG 2.1 and UDL principles• Evaluate, select, and onboard innovative accessibility technology and services • Serve as an advisor and spokesperson for digital accessibility on university committees, including the Chancellor’s Standing Committee on Accessibility• Serve on the UM Inclusive Teaching and the UM COVID-19 Keep Teaching committee as an accessibility advisor

Southaven, Mississippi

-Serve as project manager for iPad mobile device management (MDM) and as chief point of contact for Apple Deployment, Apple Volume Purchasing, and any other school iPad issue – over 200 school-owned iPads.-Served as Learning Management System (PowerSchool Learning) administrator-Led implementation of Google Apps for Education and now serve as the primary Google Apps for Education administrator for all teachers, students, and staff.-Performed email migration from Exchange to Gmail for staff and students.-Manage Active Directory users and computers.-Manage Help Desk tickets with SpiceWorks.-Provide and conduct various and ongoing technology training opportunities (grade-level, individual, whole group) to meet the specific needs of teachers based on formal and informal feedback.-Research and share current trends in educational technology through participation in professional learning communities and education technology training institutes.-Requisition, perform database setup, and provide training for new and recurring online programs.-Perform hardware and software troubleshooting and maintenance on laptops, desktops, iPads, and peripherals.-Assist teachers and administration with start-of-school technology hardware, software and database maintenance tasks.-Introduce new technology to students in classroom and be available to assist teachers in classroom when teachers are introducing new apps or online tools.-Coordinate and administer online testing for students in grades kindergarten through 9th grade.-Perform imaging and software updates as needed- including virus and malware scans and repairs.Skills: Deploy Studio, Apple Deployment, Apple Volume Purchase Program, Filewave Mobile Device Management , Google Apps for Education, MacBook repair, student information systems, learning management systems, web content management and content migration, Apple diagnostics- AST/ASD, Exchange Server, Active Directory

Tupelo, Ms

MacBook troubleshooting and repairs, Managed MacBook distribution and collection for approximately 1150 students, troubleshooting and repair of student and staff MacBooks, records management, billing, internal and external communications related to student and staff MacBook repairs and software updates, software updates using Filewave, troubleshooting with ASD/AST, GSX, Active Directory, Deploy Studio

Marketing, public relations, community relations for non-profit, faith-based, continuing care retirement community in Tupelo, MS, that offers independent living, assisted living, short-term rehabilitation, and long-term care in the Green House homes.

-Wrote news releases, newsletters, and other educational articles-Led the district website redesign and content migration project to a new content management system-Managed district's social media presence (Facebook and Twitter)-Planned, designed, produced, and distributed district publications, internal and external-Worked with media to provide information and promote a positive image for the district-Maintained open lines of communication with all community organizations and provides prompt responses to requests about the district, its policies and programs-Supported and advised on school level communication-Worked closely with administration and staff to publicize school and district events in the media -Administered district website and supports school web pages

Served as the Senior Merchandising and Local Marketing representative for Sara Lee in North Carolina. Worked as the liaison between corporate marketing, promotions, and product development at the local level. Promoted sales programs and increased sales at the store level.

Master Of Arts - Ma, Higher Education/Higher Education Administration, 4.0

Graduate Courses In Political Science, English (18 Hours), Political Science

Ba, Communications, Public Relations, Political Science

Activities and Societies: Public Relations Student Society of America; Student Association Cabinet; Starkville Symphony Chorale

Bachelor Of Arts - Ba, Public Relations