Jennifer Jago Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Sydney, Australia

2015 - Asia Pacific President's Award: Employee of the Year - Care for Business2015 - Regional Vice President Employee of the Year (Pacific)2014 - Employee of the Year - Q4 Care for Business: Sheraton on the Park

Sydney, Australia

2010 - Employee of the Year2011 - Nominated for Carlson Hotels Worldwide Employee of the Year2011 - Annual General Managers Award for Excellence2012 - Revenue / Yield Person of the Year Finalist for Tourism Accommodation Australia (TAA)Key responsibilities:• Utilise yield management techniques to maximise room revenue, occupancy and average rate – involves accurately controlling availability status and rates• Maximise all potential hotel revenue - through packages and upselling• Rate Setting to maximise sales in accordance with budget• Ensure growth to certain market segments and maintaining production of others• Conduct 30/60/90 day forecasts on a weekly basis which are discussed in weekly revenue meetings with the General Manager, Sales Manager and Front Office Manager• Communicate throughout the hotel updates that relate to reservations – such as changes to room rates and promotional specials• Ensure all special requests and VIP’s are handled appropriately• Ensure product information on Brand website, GDS and 3rd Party Websites are accurate at all times• Oversee smooth, efficient and courteous operations of the reservations department including keeping Guest Service Agents abreast of all reservation department information.• Handle and respond to all reservation specific complaints, ensuring proper follow through with the relevant employees or departments to ensure corrective action is taken and future issues minimisedAdditional Role: Departmental Trainer• Monthly meeting with Human Resource Manager, General Manager and other departmental trainers to analyse training needs• Administer training plans, including developing and updating Operating Procedures and Training Materials• Ensure all front office staff maintain hotel standards especially regarding reservation enquiries• Continually look for initiatives to improve operational procedures and service standards • Maximise productivity through training and development

Sydney, Australia

Bachelor, Business/Hotel Management

Bachelor, Business, Hotel Management

Education record