Jennifer (Lantinga) Whited Email & Phone Number

Troy, Mi

• Support Plan Sponsors with the completion of all time-sensitive tasks related to the Retiree Drug Subsidy (RDS) program, and to understand all aspects relating to the RDS website and RDS database • Obtain retiree information from clients, prepare via RDS database, and upload to CMS through the RDS website on a monthly basis or as needed • Communicate important RDS program notifications to clients and complete or assist in updating RDS website as needed• Assist in the review of claims data received by carriers (PBMs), make corrections, and submit to CMS for subsidy payment• Coordinate and complete client applications, extensions if needed, payment requests, and reconciliations

Livonia, Mi

Liaison between AmerisourceBergen and Trinity Health; supporting key strategic direction and corporate customer relationship management.• Addressed client service needs and issues within current contract, determining appropriate internal AmerisourceBergen support to influence stakeholders to quickly resolve issues• Key contributor to the development of the 5-year strategic project plans, managing projects focused on client saving initiatives, collaborating extensively with internal teams and successfully launched projects• Sourced data and generated reports in support of customer initiatives and projects• Prepared and presented monthly client updates to internal sales teams to maintain strong client support• Led weekly meetings at Trinity Health’s corporate office to ensure continued implementation of targeted programs and solutions, delivering updates on progress and status• Collaborated with Onboarding team to launch over 100 new accounts within the Trinity Health system

Madison Heights, Mi

Managed an account portfolio of small to medium-sized businesses across a broad territory; determined the optimized mix of digital, mobile and print advertising to accomplish each client’s marketing objectives, while maximizing their return on investment. • Consulted, educated, strategized, and sold advertising programs through a high volume of sales calls. Achieved 112% of revenue target Q1-Q2 2017 • Drove the full sales cycle to retain and attain new business, utilizing online and offline sources to cultivate new leads and develop and maintain sales pipeline• Prepared account analysis and conducted customer needs assessment• Partnered with Finance, Customer Service and Design teams to ensure timely resolution of customer issues

Auburn Hills, Mi

Identified, prospected, qualified and closed new hotel group business in corporate and sports markets through cold calling, Internet research and social media sources. • Successfully shifted business from competitors to increase market share in the sports market, and increased revenues by 48% YOY in 2015• Achieved 124% of groups sales budget for 1st Quarter 2015 and 123% 2nd Quarter 2015• Coordinated customer specifications with internal departments and quickly responded to customer requests and issues to ensure high level of guest satisfaction• Consulted in revenue management, strategic planning and sales forecasting

Ann Arbor, Mi

One of twelve colleagues selected to a represent a newly created position to manage a portfolio of over 490 hotel accounts to maximize revenue and develop and maintain strong client relationships, with the primary focus of delivering increased production and market share. 100% inside sales, home based role.• Negotiated rates, inventory and promotional deals to meet room night targets that supported Travelocity’s revenue goals and strategic objectives• Identified markets for growth and contracted new hotel partnership agreements to increase website traffic and booking conversion. Re-established relationships with dormant hotel partners.• Collaborated with Regional Advertising Manager to launch the Pure Michigan campaign on Travelocity site, resulting in 26% increase in revenue• Evaluated market trends and the competitive landscape to effectively implement action plans, fully maximizing participation in all of Travelocity’s lines of business • Worked with marketing, design and operations teams to resolve content or technical issues

Southlake, Tx

Drove revenue growth in assigned hotel markets through management of inventory, rates and hotel partner relations. Managed and developed multiple hotel markets comprised of 600+ client accounts. • Increased market share and revenues in key emerging markets by contracting new hotel partners, growing product offerings by more than 40%• Presented, trained and educated Travelocity’s points of sale, online tools, and connectivity options to decision-makers, small teams, and large groups• Leveraged hotel and Convention & Visitors Bureau relationships to secure advertising commitments for media sales team. Increased room nights by 25%

Bachelor Of Arts, Ba, Business Administration

Bachelor Of Arts - Ba, French

Education record

Overseas Studies Program: 1st semester at Sorbonne University, focus on literature and 2nd semester at Catholic University of Paris, focus.