Sales and Marketing Manager for Expo 2020 Venues

• Delivered sustainable improvements to overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients and providing strategic inputs to marketing directors on research on targeted accounts to expand market research. • Acquired comprehensive experience in coordinating sales strategies, from the preparation of all presentations and proposals to the negotiation of final contracts.• Developed and managed strategic and profitable client relationships… Show more • Delivered sustainable improvements to overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients and providing strategic inputs to marketing directors on research on targeted accounts to expand market research. • Acquired comprehensive experience in coordinating sales strategies, from the preparation of all presentations and proposals to the negotiation of final contracts.• Developed and managed strategic and profitable client relationships through business development, marketing, strategic positioning, and project management.• Assumed commitment to advancing individual knowledge of sales, business development, customer service techniques and solutions to serve personal and business clients better.• Performed capture management functions to include project management in the opportunity funnel throughout the entire business development life cycle.• Advanced extensive knowledge in the industry to uncover customer’s needs and deliver top-quality service by planning, directing, and coordinating a culture of customer passion for exceeding best in class service standards.• Maximized client opportunities by developing long-term partnerships and implementing competitive sales and account management strategies. Show less

• Offered visionary leadership and strategic direction to streamline operations and actively share knowledge and experience to enhance all team members' development to ensure adherence to budgets, client’s needs, and goals. • Developed strong relationships with the upper management team, focusing on understanding their short- and long-term business strategies; assumed additional responsibilities to ensure team’s work is up to the higher standards.• Exhibit initiative and encouraged… Show more • Offered visionary leadership and strategic direction to streamline operations and actively share knowledge and experience to enhance all team members' development to ensure adherence to budgets, client’s needs, and goals. • Developed strong relationships with the upper management team, focusing on understanding their short- and long-term business strategies; assumed additional responsibilities to ensure team’s work is up to the higher standards.• Exhibit initiative and encouraged others to address unique operational opportunities that eliminated customer service and efficiency failures, increasing customer-oriented campaigns and productivity.• Demonstrated exemplary leadership and teamwork skills, positive attitude, and accountability to company values mentoring and developing high-performing teams through professional development and performance management.• Assumed accountability for achieving defined revenue targets through personal involvement and understanding of every aspect of the sales process; attended conferences, meetings and industry events to prospect new markets and improve our operations. Show less

• Employed extensive knowledge to uncover customer’s needs and deliver top-quality service while responded to all client inquiries, requests, and concerns in a timely and professional manner. • Coordinated with the technical support department to take over calls outside their level of support, assisting the customers with more difficult technical issues requiring a greater level of personalized care and in greater length. • Escalated support desk tickets to the most crucial… Show more • Employed extensive knowledge to uncover customer’s needs and deliver top-quality service while responded to all client inquiries, requests, and concerns in a timely and professional manner. • Coordinated with the technical support department to take over calls outside their level of support, assisting the customers with more difficult technical issues requiring a greater level of personalized care and in greater length. • Escalated support desk tickets to the most crucial circumstances and after considerable time had been spent on a single ticket; developed conflict management skills with a genuine sense of empathy. • Demonstrated success as an individual contributor, proactive in customer support activities and sell-to-win tactics to overcome client objections and maximize operation's effectiveness. • Served as an example in punctuality, courtesy, attitude, and customer service; onboarded and trained all incoming junior tech support specialists. Show less

• Championed the complete spectrum of project management, leading the adoption of new technology and collaborating with engineers, architects, and other professionals in the field to determine the specifications of every project.• Assumed responsibility in directing the progress of strategic projects, planning all construction operations and scheduling intermediate phases to ensure deadlines were met. • Leveraged excellent organizational skills and leadership abilities to supervise the… Show more • Championed the complete spectrum of project management, leading the adoption of new technology and collaborating with engineers, architects, and other professionals in the field to determine the specifications of every project.• Assumed responsibility in directing the progress of strategic projects, planning all construction operations and scheduling intermediate phases to ensure deadlines were met. • Leveraged excellent organizational skills and leadership abilities to supervise the work of labourers, mechanics, and other staff involved in projects, offering guidance when needed; hired contractors and allocated responsibilities.• Conducted risk management, critical chain methodology and quality assurance exercises in addition to the development of contingency plans.• Negotiated contracts with external vendors to reach profitable agreements and obtained all the permits and licenses necessary from the appropriate authorities. Show less