Operations Manager
Atlanta, Georgia, United States
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing significant improvements over prior onboarding process.• Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.• Consulted with new and existing accounts while collaborating with various wine and spirit vendors to optimize front of house profit margins.• Delegated special events and programs such wine tastings, whiskey tastings and various promotional events resulting in a 56% increase in bar revenues.• Improved customer service rankings by resolving issues quickly and accurately.