* Manage and create marketing materials; Power Point presentations, company website, pamphlets, flyers and customer mailings.*Market research* Document staff meetings, disperse delegated tasks to staff* Employee screenings, review resumes * Implement 5’s program * Increased website traffic 23% with SEO* Lowered cost of office supply purchases 7%* Purchase of packaging and office supplies* Maintain confidential employee records * Coordinate repairs and maintenance of building

* Audit work orders for errors, deliver detailed results report to senior management * Investigate errors in work flow management* Provide administrative support to management and staff* Implemented 5 S process, lowered cost of supplies* Extensive work in Maximo to organize and add work orders* Attend weekly staff meetings to maintain high level of work place safety * Extensive documentation in Excel* Design, test, and implement efficient work tracking program * Work with schematics to understand the gas pipeline

*Maintained high levels of customer satisfaction,accurately and efficiently *Collaborated with billing & claims departments * Worked systematically with computer programs: Unified Connect, Facets, Continuum, Marx, Maces, MI Health & Web Dennis * Maintained a high level of confidentiality regarding medical information* Legal documentation of issues resolved.

*Confer with customers by telephone and in person to provide information about product and services, take orders* Process all correspondence and paperwork related to accounts * Maintain records of progress and problems to report to supervision * Refer unresolved customer grievances to designated departments for further investigation* Review files, records and other documents to obtain information to respond to requests * Set daily sales goals and achieve them* Maintain a above average level of customer satisfaction* Keep track of inventory, assist in the reordering of new stock

* Extensive training on new and existing products* Maintain A high level of customer satisfaction* Input customer data in computer data programs* Handled large amounts of cash, partnering with finance department* Confidentially keeping customers social security, bank and personal information* Exceeded expected sales goals* Extensive time working Microsoft Office programs

Place high volume of cold calls per shift* Answer inbound calls with professionalism and courtesy * Maintain confidential information regarding customer accounts* Shift scheduling* Order placement of new customers, make changes to existing accounts* Consistently reached sales targets* Keep records of customers interactions, recording details of inquires, complaints and comments as well as actions* Compile, copy, sort, and file records of office activities, business transactions, and other activities, completed work schedules and managed calendars

Monitor, evaluate and record training activities and program effectiveness, Offer specific training programs to help workers to improve job skills * Organize, develop and obtain training procedure manuals, guides and course materials such as handouts/ visuals * Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions * Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers * Answer phones, direct calls, and take messages * Maintain and update filing, inventory, mailing, and database systems manually and by computer