Jenniffer Chong Henk

Jenniffer Chong Henk Email and Phone Number

Results-Driven Fashion Designer with Expertise in Retail Sales & Operations. @ Daniel Chong US
Jenniffer Chong Henk's Location
Miami-Fort Lauderdale Area, United States, United States
About Jenniffer Chong Henk

With a wealth of experience in the retail industry, I have held key roles and demonstrated exceptional skills throughout my career. As the CEO of Daniel Chong US, I oversee all operations and business activities, ensuring alignment with the company's strategy and mission. My expertise spans marketing, e-commerce administration, inventory control, and more, enabling me to deliver optimal results.Previously, as an Operations Manager at Harry Winston, I supported the Boutique Manager and achieved sales and operational goals. I excelled in coaching and developing the operations staff, evaluating and improving business procedures, and maintaining efficient inventory control processes. Additionally, I managed budgets, enhanced CRM client data capture, and ensured visually appealing displays.During my time as a Customer Service Ambassador at Chanel, I provided exceptional service and managed the repair process, ensuring customer satisfaction. I possess in-depth knowledge of customer service systems, POS, and inventory control, and consistently maintained accurate boutique operations. As an After-Sales Specialist at Valentino, I resolved client issues, coordinated customer service operations, and maintained a quality repair service. My training as a Valentino Artisan equipped me with expertise in in-store engraving and repair processes.Furthermore, I have held various roles at Nike, including Visual Merchandising Manager, Shipping and Receiving Manager, Customer Service Manager, and Sales Associate. These positions honed my skills in visual merchandising, inventory management, customer service, and sales.I hold a Fashion Designer degree from Miami International University of Art & Design, where I honed my creative skills and deepened my understanding of the fashion industry. With strong interpersonal, analytical, organizational, and leadership skills, I excel in time management and possess excellent computer proficiency. I am fluent in English and a native Spanish speaker. Notably, I have been recognized with the A.C.E. (Associate Committed to Excellence) award at Nike and obtained the A.J.P. (Applied Jewelry Professional) certification from the Gemological Institute of America (GIA).

Jenniffer Chong Henk's Current Company Details
Daniel Chong US

Daniel Chong Us

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Results-Driven Fashion Designer with Expertise in Retail Sales & Operations.
Jenniffer Chong Henk Work Experience Details
  • Daniel Chong Us
    Chief Executive Officer
    Daniel Chong Us Feb 2022 - Present
    Boca Raton, Florida, Us
    As a visionary and strategic CEO, I have a proven track record of overseeing all operations and business activities to ensure the company achieves its desired results while staying true to its overall strategy and mission. With a comprehensive understanding of the retail industry, I excel in driving organizational growth and success.In my role as CEO, I take charge of all aspects of the company's operations. I skillfully handle marketing and advertising logistics, leveraging my expertise to develop effective strategies that drive brand awareness and maximize customer engagement. Additionally, I lead the e-commerce administration, ensuring seamless online operations and a user-friendly customer experience.Managing inventory control is one of my core strengths, as I implement robust systems and processes to optimize inventory levels, minimize stockouts, and maximize profitability. With a keen eye for financial management, I handle payroll, accounting, and other related operations, ensuring accuracy, compliance, and efficiency.With my strong business acumen and forward-thinking mindset, I continuously seek opportunities for growth and expansion. I stay updated on industry trends, consumer behavior, and market dynamics, allowing me to make informed decisions and stay ahead of the competition.Overall, as a hands-on CEO, I bring a holistic approach to business management, overseeing all aspects of operations and leveraging my expertise in marketing, e-commerce, inventory control, finance, and more. With a keen focus on delivering exceptional results, I am dedicated to driving the company's success and achieving sustainable growth.
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  • Harry Winston
    Operations Manager
    Harry Winston Apr 2019 - Jan 2022
    New York, Ny, Us
    As the Operations Manager, my role was essential for the success of the boutique. I closely collaborated with the Boutique Manager and the team to accomplish sales and operational objectives. My responsibilities encompassed a wide range of areas, including coaching and developing the operations and sales staff, overseeing the boutique's operations in the absence of the Salon Manager, evaluating key performance indicators (KPIs), and enhancing business procedures.One of my crucial tasks was to ensure the secure movement of Fine Jewelry and Watches within the boutique. This involved conducting quality assessments of each piece and providing detailed reports on any damages. I also took charge of inventory control processes to maintain accurate stock levels and successfully conduct daily and monthly inventories.Monitoring the financial aspects of boutique sales was another vital aspect of my role. I ensured that daily transactions were processed promptly and accurately, and all necessary paperwork was submitted to the respective corporate departments. Managing budgets and forecasting expenditures for boutique maintenance, supplies ordering, and internal repairs were also part of my responsibilities.To improve customer relationship management (CRM), I focused on enhancing client data capture in the store. By implementing effective strategies, I achieved a 100% score on mandatory client data and signature captures for several consecutive months.Maintaining visually appealing displays in alignment with visual merchandising guidelines, brand aesthetics, and marketing strategies was another key responsibility. I consistently presented photo documentation of the results to track progress and ensure adherence to standards.Additionally, I managed all aspects of jewelry and watch repairs, ensuring efficient processing and maintaining communication with customers regarding repair status.
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  • Chanel
    Customer Service Ambassador
    Chanel Sep 2017 - Apr 2019
    London, England, Gb
    In my role as a Customer Service Ambassador, my primary objective was to consistently provide customers with the highest standards of service. I took on the responsibility of managing the repair process to ensure increased client follow-up and resolution. I had the privilege of undergoing specialized training as an In Boutique Repair Specialist by Chanel Artisans at the workshop in Piscataway, NJ.Throughout my tenure, I was accountable for conducting accurate opening and closing functions of the boutique, ensuring smooth operations. I also supported the opening and closing of registers, handled cash, and assisted with deposits. Possessing a thorough knowledge of all systems and policies related to customer service, point of sale (POS), and inventory control, I was able to deliver efficient and effective service.Additionally, I processed incident reports, addressing variances with deposits, store incidents, and shipping-related issues. I took charge of ordering and maintaining adequate supply levels for various needs, including the office, bank, cleaning, selling, and shipping supplies. Moreover, I performed cashiering responsibilities with precision and attention to detail.As a Customer Service Ambassador, I was committed to contributing to an exceptional customer experience. By delivering outstanding service, effectively managing repairs, and staying knowledgeable about policies and systems, I played a crucial role in the overall success of the boutique.
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  • Valentino
    After Sales Specialist
    Valentino Feb 2015 - Sep 2017
    Milano, It
    As a Customer Service and Repair Specialist, I directly assisted clients in resolving issues and complaints regarding their purchased products. I worked closely with the team to coordinate the customer service operation, ensuring that clients received the appropriate attention and met our after-sales service standards.Maintaining a quality repair service and minimizing returns to the boutique was integral to my responsibilities. I followed brand warranty policies and procedures to provide efficient and satisfactory resolutions to customers' repair needs. Collaborating with the After-Sales Department in NY, I ensured a fast turnaround time for repairs on a case-by-case basis, prioritizing customer satisfaction.In addition, I took charge of the in-store engraving process for handbags, shoes, and accessories. Applying my training as an in-boutique repair and engraving specialist by Valentino Artisans at the Valentino Headquarters and Bag Lab in Milano, Italy, I performed precise and detailed engravings, enhancing the personalized experience for customers.I was dedicated to delivering exceptional service, resolving customer issues, and ensuring their purchase satisfaction throughout my tenure. My effective communication, collaboration with the team, and specialized training contributed to the overall success of the boutique and upheld the brand's reputation for excellence.
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  • Nike
    Retail Sales Manager
    Nike Sep 2008 - Feb 2013
    Beaverton, Or, Us
    While at Nike Factory Store in Miami, I held multiple roles, including Visual Merchandiser Manager, Shipping and Receiving Manager, Customer Service Manager, and Full-Time Sales Associate. In these positions, I successfully executed the following:- Managed daily activities, including selling, service, and merchandising- Ensured visual merchandising and selling floor standards were met- Communicated promotional event information and identified merchandise opportunities- Supervised, trained, and developed associates- Assisted in delivering a premium consumer and employee experience- Executed visual initiatives, including windows, signage, and mannequins- Facilitated visual standards training and managed vendor communication- Handled complex inventory and delivery issues- Assisted in training Shipping and Receiving Associates- Coordinated product delivery to the sales floor- Provided product flow expertise and assisted in locating products- Contributed to loss prevention effortsThroughout my tenure, I remained dedicated to delivering exceptional customer service, maximizing sales opportunities, and ensuring efficient operations within the store.
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  • Hotel Continental
    Event Planner
    Hotel Continental Sep 2007 - Mar 2008
    No
    Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, make travel arrangements, order event signs, and ensure appropriate décor (florals, linens, color schemes, etc.) to meet the quality expectations of the costumer.
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  • Hotel Continental
    Assistant General Manager
    Hotel Continental Jan 2007 - Sep 2007
    No
    *Manage accounts receivable activity including making bank deposits, then forward supporting backup to accounting.*Work with General Manager on prepare/send notices and default letters as needed.*Responsible for accounts payable activity then mailing of checks.*Maintain vendor set-up with accounting*Maintain and update all tenant and vendor contact information.*Preparing reports for GM review*Work with General Manager and Maintenance Engineer on tenant requests and projects related to the property.*Organize and maintain all property files, accounts payable files and tenant lease files.*Prepare overnight shipping, order office supplies as needed.*And all other duties as assigned.
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  • Publipromo Co.
    Assistant General Manager
    Publipromo Co. Dec 2004 - Jun 2006
    *Lead Logistic and Operations of Media Marketing Campaigns. *Assist Sales and Accounting Department.*Manage accounts receivable activity including making bank deposits, then forward supporting backup to accounting.*Work with General Manager on prepare/send notices and default letters as needed.*Responsible for accounts payable activity then mailing of checks.*Maintain vendor set-up with accounting.*Maintain and update all tenant and vendor contact information.*Preparing reports for GM review*Organize and maintain all property files, accounts payable files and tenant lease files.*Prepare order office supplies as needed.*And all other duties as assigned.
  • Hotel Oro Verde Guayaquil
    Customer Service Representative
    Hotel Oro Verde Guayaquil Nov 2003 - Sep 2004
    *Attracts potential customers by answering product and service questions; suggesting information about other products and services.*Opens customer accounts by recording account information.*Maintains customer records by updating account information.*Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.*Maintains financial accounts by processing customer adjustments.*Recommends potential products or services to management by collecting customer information and analyzing customer needs.*Prepares product or service reports by collecting and analyzing customer information.*Contributes to team effort by accomplishing related results as needed.
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  • Hotel Continental
    Front Desk And Reservations
    Hotel Continental Feb 2002 - Oct 2003
    *Greet, register, and assign rooms to guests of hotels or motels.*Verify customers' credit, and establish how the customer will pay for the accommodation.*Contact housekeeping or maintenance staff when guests report problems.*Make and confirm reservations.*Issue room keys and escort instructions to bellhops.*Keep records of room availability and guests' accounts, manually or using computers.*Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.*Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.*Compute bills, collect payments, and make change for guests.*Record guest comments or complaints, referring customers to managers as necessary.*Review accounts and charges with guests during the check out process.*Transmit and receive messages, using telephones or telephone switchboards.*Advise housekeeping staff when rooms have been vacated and are ready for cleaning.*Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.*Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.*Deposit guests' valuables in hotel safes or safe-deposit boxes.*Plan, schedule or supervise the work of other employees.*Date-stamp, sort, and rack incoming mail and messages.*Arrange tours, taxis, or restaurant reservations for customers.

Jenniffer Chong Henk Education Details

  • The Art Institutes
    The Art Institutes
    Fashion/Apparel Design
  • Universidad Del Pacifico
    Universidad Del Pacifico
    International Business

Frequently Asked Questions about Jenniffer Chong Henk

What company does Jenniffer Chong Henk work for?

Jenniffer Chong Henk works for Daniel Chong Us

What is Jenniffer Chong Henk's role at the current company?

Jenniffer Chong Henk's current role is Results-Driven Fashion Designer with Expertise in Retail Sales & Operations..

What schools did Jenniffer Chong Henk attend?

Jenniffer Chong Henk attended The Art Institutes, Universidad Del Pacifico.

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