• Used analysis, reporting tools and software to generate demand planning and forecasting.• Employed Salesforce.com dashboard functionality to provide up-to-date views of key business metrics.• Analyzed market conditions and developed strategic plans to quantify potential opportunities.• Conducted primary and secondary research and presented comparative scenarios to monitor impact of price fluctuations on revenue.• Responsible for and contributed to bid responses • Assisted with purchase order creation and administration of million dollar wholesale accounts.• Engaged in strategic portfolio planning and sourcing processes including category segmentation in order to identify distinct groups of clients. • Led negotiations with internal and external clients. • Conducted technical training to internal and external partners.• Liaised with clients and went on sales calls to build business.• Led a cross functional team dispersed throughout Canada.

• Monitored competitive positioning, performance, and customer.• Maintained project lists, developed department reports and presented results to executives as required.

• Liaised with internal and external customers to communicate pending and approved orders status.• Assisted with the development, approval and execution of contractual documents such as new orders, contract amendments and renewals.• Interpreted and reviewed contracts.

• Provided personalized instruction for software applications, and composed user manuals.• Troubleshot both software and hardware problems.• Provided customer service and help desk functions as required.

• Prepared presentations for clinical staff. • Trained clinical staff in the use of the software.• Managed and reported all of the feedback from clinical staff to development team.