• Lead comprehensive sales cycles from prospecting to closing, driving significant revenue growth in the UCaaS space for Zoom.• Collaborate with cross-functional teams, including Product, Marketing, and Customer Support, to develop and execute tailored sales strategies that meet customer needs.• Conduct in-depth needs assessments and discovery sessions to understand client requirements, effectively positioning Zoom’s UCaaS solutions to address business challenges.• Deliver compelling product demonstrations and presentations, showcasing the unique benefits and features of Zoom’s UCaaS offerings.• Work closely with Solutions Engineers to provide technical expertise and ensure seamless integration and implementation for customers.• Maintain strong relationships with key stakeholders and decision-makers, ensuring a high level of customer satisfaction and retention.• Provide regular feedback to Product and Marketing teams on customer needs and market trends, contributing to the continuous improvement of Zoom’s UCaaS solutions.• Develop and execute account plans to strategically target and expand key accounts• Analyze sales metrics and performance data to identify opportunities for process improvements and increased efficiency in the sales cycle.• Actively participate in sales training and development programs to stay current with industry trends and best practices, enhancing overall sales effectiveness.Zoom: Product Specialist 2021-2023• Collaborated and supported account executives to conduct detailed product demonstrations of Zoom Phone, showcasing features and capabilities to potential clients.• Assisted in discovery sessions to understand customer needs and align Zoom Phone solutions to meet those requirements.• Provided technical support and expertise during demos, ensuring smooth and effective presentations to prospective customers.• Provided demos in French for the Canadian Sector

• Successfully communicated and coordinated with cross-functional teams and senior management to ensure exceptional customer care and satisfaction.• Collaborated closely with Professional Services, Project Managers, and Solutions Engineers to strategically plan, develop, and onboard customers, ensuring seamless integration.• Identified and resolved team challenges, implementing solutions to minimize sales barriers and enhance overall team performance.• Utilized internal resources to elevate team skill sets, driving productivity and achieving sales targets.• Served as the go-to expert on RingCentral services, including Mobile, Office, and Contact Center, effectively promoting and selling hosted VoIP platforms, call management services, and IP hardware.

• Oversaw daily management of company accounts, delivering proactive and responsive account management services. Cultivated strong, trusted client relationships while providing exceptional service to both prospective and existing customers.• Facilitated vendor and client demonstrations, effectively presenting to clients and senior management.• Strategically leveraged internal and partner resources to meet and exceed company objectives.• Consistently provided feedback to senior management, recommending process improvements to enhance efficiency and mitigate risks.• Achieved long-term service commitments from assigned accounts, driving business growth.

• Student Recruitment, Enrollment, and Retention advisor aiming to build and increase student enrollment• Created work aids for efficiency, processes, contact strategies, and any additional items needed to develop enrollment strategies for segment• Subject Matter Expert for the IO Psychology program for Adler University while acting as liaison between Adler University program directors• Data analysis to track progression of students to identify missing collateral, success of students assignments and to forecast• Conducted daily reports through Salesforce of new prospects and distributed to the team

• Assisted potential students with the enrollment process, including transcript collection and documentation of all enrollment-based activities ranging from colleges and military transcripts to tuition documentation• Upheld frequent and consistent follow-up with students via phone and email• Exceeded enrollment metrics and strong demonstration of personal accountability for success• Collaborated with Student Support Advisors to make sure students have submitted all official transcripts and required financial documents

• Assisted potential students with the enrollment process, including transcript collection and documentation of all enrollment-based activities ranging from colleges and military transcripts to tuition documentation• Upheld frequent and consistent follow-up with students via phone and email• Exceeded enrollment metrics and strong demonstration of personal accountability for success• Collaborated with Student Support Advisors to make sure students have submitted all official transcripts and required financial documents

• Developed relationships with customers and provided excellent customer service• Scheduled reservations for customers for rentals• Responsible for understanding cost control, reading the branch's profit and loss statement and many other factors to run the branch effectively• Utilized upsell opportunities to impact overall revenue• Top 5 Elite sellers for multiple months

• Responsible for assisting with creation of training and presentation tools to be converted into YouTube and BrainShark video formats and Capture video/images and convert them into training materials including editing and voice overs• Send training materials to the North America sales team as education tools in order to prepare for sales calls, additionally embedding materials into Diversey’s healthcare website. • Professional Presentations to the North American Leadership Team• Tradeshow Experience at APIC (Association for Professionals in Infection Control and Epidemiology)• Project Management and networking