Jenni Hedman-Libäck (She/Her)

Jenni Hedman-Libäck (She/Her) Email and Phone Number

Customer service agent/trainer/supervisor/advisor, the whole shebang, teaching values about service excellence. Also your friendly Zendesk admin wiz, optimizing your customer support functions one team at a time. @
Jenni Hedman-Libäck (She/Her)'s Location
Turku, Southwest Finland, Finland, Finland
About Jenni Hedman-Libäck (She/Her)

Experienced Customer Support Specialist with a passion for helping customers find solutions to their problems. Strong communication and interpersonal skillsAbility to work under pressure and maintain a positive attitudeExcellent problem-solving and analytical skillsProficient in Finnish, Swedish, and EnglishZendesk administration skills

Jenni Hedman-Libäck (She/Her)'s Current Company Details
Eatery Alex 1917

Eatery Alex 1917

Customer service agent/trainer/supervisor/advisor, the whole shebang, teaching values about service excellence. Also your friendly Zendesk admin wiz, optimizing your customer support functions one team at a time.
Jenni Hedman-Libäck (She/Her) Work Experience Details
  • Eatery Alex 1917
    Marketing Manager
    Eatery Alex 1917 May 2024 - Present
    Turku, Southwest Finland, Finland
    Marketing manager for newly opened restaurant, reporting directly to CEO, strategizing, Chef's Table marketing and overall positioning of restaurant in Turku. Reporting ROIs, and ongoing content.
  • Lyyti
    Partner
    Lyyti Nov 2018 - Apr 2024
    View
  • Lyyti
    Customer Service
    Lyyti Sep 2016 - Apr 2024
    Turku, West And Inner Finland, Finland
    - Provide excellent customer support and help customers use the software effectively- Maintain a positive attitude and make sure customers feel valued and heard- Ensure customer satisfaction and maintain high-quality standards of service
    View
  • Teliasonera
    Delivery Coordinator
    Teliasonera Jul 2012 - Jul 2013
    Turku
    - Handled technical issues, billing, and general questions related to landline phones- Collaborated with colleagues and other departments to solve customer issues- Maintained a high level of professionalism and customer satisfaction
    View
  • Aktia
    Insurance Handler
    Aktia Jun 2011 - Jul 2012
    Turku, Finland
    - Provided customer support for individual pension insurances- Ensured customer satisfaction and addressed any concerns or issues they may have had
    View
  • Sykes
    Backoffice Analyst
    Sykes Sep 2009 - May 2011
    Turku, Finland
    - Managed order entry and order management for a major computer manufacturer- Provided account support and acted as a single point of contact for customers who needed assistance via email- Mentored new hires and implemented new processes and chargeable services within support
    View
  • Skandinavian Telecenter Oy
    Key Account Manager, Technical Customer Support Agent
    Skandinavian Telecenter Oy Sep 2005 - Apr 2009
    Turku, Finland
    - Provided technical support for two different products/services- Promoted to Key Account Manager and acted as a team leader for two teams- Conducted translations in Finnish, Swedish, and English, and performed market research in Swedish

Jenni Hedman-Libäck (She/Her) Education Details

Frequently Asked Questions about Jenni Hedman-Libäck (She/Her)

What company does Jenni Hedman-Libäck (She/Her) work for?

Jenni Hedman-Libäck (She/Her) works for Eatery Alex 1917

What is Jenni Hedman-Libäck (She/Her)'s role at the current company?

Jenni Hedman-Libäck (She/Her)'s current role is Customer service agent/trainer/supervisor/advisor, the whole shebang, teaching values about service excellence. Also your friendly Zendesk admin wiz, optimizing your customer support functions one team at a time..

What schools did Jenni Hedman-Libäck (She/Her) attend?

Jenni Hedman-Libäck (She/Her) attended Åbo Akademi.

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