Jennifer Buckner Email & Phone Number

Hapeville, Georgia, United States

Responsible for the maintenance of internal business relationships with assigned business units to gauge the overall need for training. • Training Delivery & Development: Delivered comprehensive training programs and development initiatives, ensuring alignment with organizational goals and service promises.• Stakeholder Engagement: Acted as the primary liaison for assigned business units, establishing strong relationships with leaders and individual contributors to identify and address… Show more Responsible for the maintenance of internal business relationships with assigned business units to gauge the overall need for training. • Training Delivery & Development: Delivered comprehensive training programs and development initiatives, ensuring alignment with organizational goals and service promises.• Stakeholder Engagement: Acted as the primary liaison for assigned business units, establishing strong relationships with leaders and individual contributors to identify and address training needs.• Performance Consulting: Provided performance consulting and coaching to enhance learning outcomes and support business objectives.• Needs Assessment: Conducted regular needs assessments and training gap analyses to identify opportunities for new or improved training programs.• Feedback Integration: Collected and analyzed feedback from business units to inform discussions on training improvements and development needs.• Project Involvement: Represented the Learning and Development department on project teams, contributing to the training components of project deliverables.• Certification & Facilitation: Participated in internal certification processes to facilitate and deliver various training programs.• Content Development: Collaborated with instructional designers to develop effective training materials, leveraging insights and best practices.• Communication & Presentation: Utilized strong written and oral communication, project management, and presentation skills to design and implement training programs.• ROI Analysis: Provided cost-benefit and ROI analysis for training programs, supporting strategic decision-making.• Regulatory Compliance: Ensured compliance with BSA/AML and OFAC regulations in all training activities.• Special Projects: Managed special projects and miscellaneous assignments, demonstrating a sense of urgency and the ability to handle multiple tasks simultaneously. Show less

Greater Atlanta Area

Responsible for full-life cycle recruitment activities while developing and maintaining effective working relationships with all levels of internal leadership. Delivering a positive and efficient candidate experience by demonstrating effective communication skills and providing candidates with accurate and complete information. Execute recruiting strategies to recruit top talent in a high volume environment. • Sourcing, recruiting and screening qualified candidates from external and… Show more Responsible for full-life cycle recruitment activities while developing and maintaining effective working relationships with all levels of internal leadership. Delivering a positive and efficient candidate experience by demonstrating effective communication skills and providing candidates with accurate and complete information. Execute recruiting strategies to recruit top talent in a high volume environment. • Sourcing, recruiting and screening qualified candidates from external and internal sources• Working knowledge of State and Federal Employment law, EEO, Affirmative Action and Diversity Policies• Conduct phone screens and measure candidates against a specific job profile, recommend candidates to hiring managers for in-person interviews, disposition both external and internal candidates • Work with management to guide the interview process while ensuring a fair and equitable hiring decision is made and documented appropriately• Understand Management business needs, building trusting and positive relationship by providing recruiting knowledge and strategic recruiting solutions• Develops innovative sourcing strategies to increase the quantity, quality and diversity of the candidate pool• Partner with Learning and Development to ensure a successful onboarding experience for new hires and new to position team members Show less

Greater Atlanta Area

Actively consult and build strong partnerships with Area Presidents, District Managers, and Regional Services Consultants, to identify key learning opportunities that support the business objectives. Deliver Essential Learning Paths utilizing standard and complex facilitation skills in a classroom and virtual setting.• Facilitate training programs for multiple businesses. This includes in-location and virtual training delivery. Facilitate functional training for mid-level managers… Show more Actively consult and build strong partnerships with Area Presidents, District Managers, and Regional Services Consultants, to identify key learning opportunities that support the business objectives. Deliver Essential Learning Paths utilizing standard and complex facilitation skills in a classroom and virtual setting.• Facilitate training programs for multiple businesses. This includes in-location and virtual training delivery. Facilitate functional training for mid-level managers, requiring strong subject matter expertise and advanced facilitation skills.• Work with subject matter experts to understand, sequence, and obtain knowledge to ensure the transfer of learning exists for the team members. • Consult with team members and managers to identify developmental opportunities which can be addressed through program facilitation to meet business objectives.• Consult with senior-level managers on training strategy to identify, assess, define and determine training and developmental needs as well as help create strategy related to learning.• Observe on-the-job activity to ensure successful skill transfer to the job.• Created Mentor Program to ensure successful onboarding and training experience for new team members and new to position team members.• Support ongoing changes and provide training support on both maintenance of learning programs as well as enhancements and changes to complex programs.• Assist Learning and Development Consultants with Design and Curriculum Management in development of Learning and Development content by providing business acumen, knowledge and expertise relative to achieving key learning objectives.• Utilized Learning Management Systems to track participant completion of essential learning path and compliance training. Show less

Virginia Beach, Virginia

Lead the branch team and serve as the face of Wells Fargo in the community by actively participating in community events, committees, and business groups. Role model for building lifelong relationships with customers, both consumers and small businesses.• Lead team with integrity and create an environment where team members feel included, valued, and supported to do work that energizes them.• Accomplish management responsibilities which include sourcing and hiring talented team… Show more Lead the branch team and serve as the face of Wells Fargo in the community by actively participating in community events, committees, and business groups. Role model for building lifelong relationships with customers, both consumers and small businesses.• Lead team with integrity and create an environment where team members feel included, valued, and supported to do work that energizes them.• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Show less

Implement PMO initiates for Wells Fargo and Wachovia merger. Maximize efficiency by identifying areas of strengths and opportunity through consultation with mid to senior level management. • Provided system and customer experience support for Managers and their Teams during conversion week.• Utilized supportive coaching model to obtain high performance levels in Regional Bank Branches.• Facilitated Conversion Essential Learning Path Training and ensured successful onboarding of… Show more Implement PMO initiates for Wells Fargo and Wachovia merger. Maximize efficiency by identifying areas of strengths and opportunity through consultation with mid to senior level management. • Provided system and customer experience support for Managers and their Teams during conversion week.• Utilized supportive coaching model to obtain high performance levels in Regional Bank Branches.• Facilitated Conversion Essential Learning Path Training and ensured successful onboarding of new to position team members.• Leveraged tools and resources to support Regional Leaders’ goals and initiatives. • Identified opportunities during and after conversion and consulted with senior level managers to implement solutions.• Submit curriculum modifications to conversion training curriculum designers based off ever changing needs and onboarding feedback. Show less

Focused on building lifelong relationships with customers, both consumer and small business. Demonstrated a genuine interest in customers and asked questions to understand their financial priorities and meet their need. Developed strong relationships with other Wells Fargo partners that enable me to introduce customers to specialists who have assist with specific financial needs.• Presented options to customer about ways to make their banking easy and convenient, ensuring the needs of the… Show more Focused on building lifelong relationships with customers, both consumer and small business. Demonstrated a genuine interest in customers and asked questions to understand their financial priorities and meet their need. Developed strong relationships with other Wells Fargo partners that enable me to introduce customers to specialists who have assist with specific financial needs.• Presented options to customer about ways to make their banking easy and convenient, ensuring the needs of the customer always come first.• Proactively contact customers to follow up to ensure customer satisfaction, build relationships, and address any additional financial needs based on customer’s financial priorities.• Special emphasis on assisting customer with more complex needs such as financial reviews, lending services, small business needs, investments, and retirement.• Maintained Financial Industry Regulatory Authority (FINRA) registration and state insurance licenses (Series 7 and 66 with Group 1 insurance license) Show less